Sterling McCall Lexus Clear Lake | Page 104

Very good service as vehicle condition and work recommended were clearly communicated including providing a loaner car when it was determined that the work would take longer than one day. The servi recommended were clearly communicated including providing a loaner car when it was determined that the work would take longer than one day. The service department does very good quality of work. More

just like to say thanks to Dennis Holmes I brought car in for a oil change, he was very professional always goes above and beyond to make the customer satisfied keep up the great job for a oil change, he was very professional always goes above and beyond to make the customer satisfied keep up the great job More

I DO NOT RECOMMENT THIS DEALER TO ANYONE, WORSE SERVICE, went Thursday night just to look at the truck that I saw on the web and we wanted to try to see if i was able to trade my car and Joana Becerra told went Thursday night just to look at the truck that I saw on the web and we wanted to try to see if i was able to trade my car and Joana Becerra told me YES YOU JUST NEED THESE DOC AND EASY!!!!! AND SHE TOLD ME TO GO BACK FRIDAY MORNING TO GIVE $1,000 TO HOLD THE TRUCK AND OTHER DOCS WHERE I WAS OK WITH IT AND AGAIN EASYYYYYY!!!!!!!! SHE TOLD MY HUSBAND AND I TO WAIT A FEW FOR THE BANK TO APRRVE BUT WAITED ALMOST 3 HRS TO LET US KNOW THAT THE SYSTEM SHUT DOWN TO GO BACK SAT MORNING AND SHE WILL GIVE US A CALL JUST TO SIGN AND AGAIN THE WORD EASY AND EVERYTHING READY, WAITED FOR THE CALL FINALLY 11AM SHE TOLD ME THAT SOME WAS WRONG WITH MY FINACIAL AND SAY THAT I HAVE TO GIVE DOWN PAYMENT WHICH I SAY NO BECAUSE FRIDAY I ASK AND SHE TOLD ME IF U DONT WANT TO, YOU DONT HAVE TO GIVE DP SO PLUS ASKED AS WELL FOR MONTHLY PAYMENTS AND SAY AROUND 500 OR SO WHICH I WAS OK WITH IT, BUT WHAT HAPPPEN SAT MORNING CALLED AND SAY EVERYTHINGS READY YOU CAN COME TO GET YOUR TRUCK WAITED AGAIN 3 HRS WHEN I WAS WITH PETER THE FIANCIAL GUY TOLD US A DIFFEREN MONLTY PAYMENT WHICH JOANA NEVER MENTIONED AND MY HUSBAND AND I COULDNT SAY NO BECAUSE WE WERE GONNA LOST THE $1,000 THAT WE GAVE HER TO HOLD THEW TRUCK, NEVER BUT NEVER I TOLD HER THAT I WANTED TO GIVE MY MONEY FOR DOWN PAYMENT AND MY HUSBAND ASKED PETER IF I GIVE DOWN [PAYMENT HOW MUCH MONEY THE MONTHLY PAYMENT WOULD GO DOWN AND PETER SAY FOR EVERY $1,000 WILL GO DOWN $15 DOLLARS WHICH WE SAY WELL THATS NOT MUCH SO NO WE ARE NOT GOING TO GIVE NO DOWN PAYMENT, FINALLY WE SIGN AND AFTER SIGNING JOANA WAS GONNA GIVE US THE $$$$ BACK BUT SHE SAY ITS LATE AND THEY ARE BUSY U ARE GOING TO HAVE TO WAIT ANOTHER HRDS AND TOLD US YOU CAN COME BACK MONDAY MORNING AND GIVE UR MONEY WE WERE OK WITH THAT, JOANA CALLED ME TODAY (MONDAY) AND SHE TOLD ME THAT I TOLD PETER THAT WE WANTED TO GIVE THE $1,000 FOR DOWN PAYMENT WHICH WAS A BIG LIE WE NEVER SAY THAT AND I WENT DIRECTLY TO THE DEALER TO SPOKE WITH THE MANAGER ADMN AND HE SAY THAT NO ONE TOLD HIM THAT ABOUT THE DOWN PAYMENT AND NOW I HAVE TO GO BACK WITH MY HUSBAND TO REEDO THE CONTRACT AND PLUS MY MONTHLY PAYMENT WENT UP AND I KNOW HE IS GOING TO TELL ME THAT MY TOTAL WENT UP AS WELL !!!!!!!! WHY IT IS SO HARD TO EXPLAINT AND BE SO CLEAR WITH THE CUSTOMER INSTED LIE PLUS THEY JUST TROW THE BALL TO EACH OTHER THATS A SHAME. ONLY TO GET SALE YOU DO ALL THIS THATS NO PROFESSIONAL AT ALL. I HAVE PROOF THAT THE CONTRACT DOES NOT SAY DOWN PAYMENT. WASTE YOUR TIME IN A REAL DEALER WHERE THEY ARE GOING TO BE CLEAR AND NOT LIE IN YOR FACE JUST TO INSURE THE SALE. P.D I HAVE TO GIVE AT LEAST ONE STAR TO LET ME POST BUT IN MY EXPERIENCE 0 STARS More

On Friday, December 10, 2021, I purchased a pre owned vehicle from Sterling McCall Lexus Clear Lake and John Girgis was my salesperson. To say he went "above and beyond " is an understatement! John un vehicle from Sterling McCall Lexus Clear Lake and John Girgis was my salesperson. To say he went "above and beyond " is an understatement! John understood my unique needs in this purchase and was willing to go the extra mile to make it happen!! I encourage anyone looking to purchase a vehicle to contact John at the dealership - You will not be disappointed!! Thank you again, John! More

Isidoro "Izzy" Sisneros (along with Peter Brown from the Finance department) assisted me with the purchase of a brand new 2021 ES350. I couldn't be more pleased with the entire process. I had to order my ca Finance department) assisted me with the purchase of a brand new 2021 ES350. I couldn't be more pleased with the entire process. I had to order my car due to the colors and trim line not being available at the time. I was never pressured to get another vehicle in inventory; I was only accommodated every step of the way. In the end, I got exactly what I wanted. I am a second time buyer from Sterling McCall Lexus Clear Lake, and most likely a lifetime one. They are class acts across the board. Thanks, Robert R More

Audrey Mickens is the best for assisting me with my purchase. She was very through and went above and beyond to ensure I had a great experience. I recommend her is you are looking for a competent and p purchase. She was very through and went above and beyond to ensure I had a great experience. I recommend her is you are looking for a competent and professional salesperson. She follows up with me periodically after my purchase to make sure I am enjoying my vehicle. Definitely the best experience I have had for purchase a vehicle. More

I’m so glad that we chose Sterling McCall in Clearlake, Texas to buy our new RX350. Mr. Glenn made our buying experience exceptional. He was so knowledgeable and infinitely patient with us, making sure we Texas to buy our new RX350. Mr. Glenn made our buying experience exceptional. He was so knowledgeable and infinitely patient with us, making sure we got exactly what we wanted. No “game-playing” over here, just upfront professionalism! I recommend this dealership and Mr. Glenn to everyone. More

As an 11yr. satisfied Lexus customer I must congratulate As an 11yr. satisfied Lexus customer I must congratulate Sterling McCall on the updating of their dealership in Clear Lake, TX. Extremely Nice!! As an 11yr. satisfied Lexus customer I must congratulate Sterling McCall on the updating of their dealership in Clear Lake, TX. Extremely Nice!! Thanks Peter Niko. I am really enjoying my 2020 Lexus ES 350 purchased Feb. 1st. 2021. Thanks also goes to Russell in Car Detailing. Not only does Lexus have exceptional autos but their staff are always courteous, experienced and professional. Andy Trahan, Dickinson, TX. More

Audrey Mickens was our sales representative and she done an excellent job. She was very professional with the knowledge and know how of practicing her craft. She continued to keep us the customers in mind a an excellent job. She was very professional with the knowledge and know how of practicing her craft. She continued to keep us the customers in mind as to what we wanted and were looking for. She allowed us to lead while she just followed, as to not recommending what she thought we wanted. She was just a genuine down to earth person. She really done an amazing job that my wife and I were very well pleased with. More

Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. More