Sterling McCall Lexus Clear Lake

On Friday, December 10, 2021, I purchased a pre owned vehicle from Sterling McCall Lexus Clear Lake and John Girgis was my salesperson. To say he went "above and beyond " is an understatement! John un vehicle from Sterling McCall Lexus Clear Lake and John Girgis was my salesperson. To say he went "above and beyond " is an understatement! John understood my unique needs in this purchase and was willing to go the extra mile to make it happen!! I encourage anyone looking to purchase a vehicle to contact John at the dealership - You will not be disappointed!! Thank you again, John! More

Isidoro "Izzy" Sisneros (along with Peter Brown from the Finance department) assisted me with the purchase of a brand new 2021 ES350. I couldn't be more pleased with the entire process. I had to order my ca Finance department) assisted me with the purchase of a brand new 2021 ES350. I couldn't be more pleased with the entire process. I had to order my car due to the colors and trim line not being available at the time. I was never pressured to get another vehicle in inventory; I was only accommodated every step of the way. In the end, I got exactly what I wanted. I am a second time buyer from Sterling McCall Lexus Clear Lake, and most likely a lifetime one. They are class acts across the board. Thanks, Robert R More

Audrey Mickens is the best for assisting me with my purchase. She was very through and went above and beyond to ensure I had a great experience. I recommend her is you are looking for a competent and p purchase. She was very through and went above and beyond to ensure I had a great experience. I recommend her is you are looking for a competent and professional salesperson. She follows up with me periodically after my purchase to make sure I am enjoying my vehicle. Definitely the best experience I have had for purchase a vehicle. More

I’m so glad that we chose Sterling McCall in Clearlake, Texas to buy our new RX350. Mr. Glenn made our buying experience exceptional. He was so knowledgeable and infinitely patient with us, making sure we Texas to buy our new RX350. Mr. Glenn made our buying experience exceptional. He was so knowledgeable and infinitely patient with us, making sure we got exactly what we wanted. No “game-playing” over here, just upfront professionalism! I recommend this dealership and Mr. Glenn to everyone. More

As an 11yr. satisfied Lexus customer I must congratulate As an 11yr. satisfied Lexus customer I must congratulate Sterling McCall on the updating of their dealership in Clear Lake, TX. Extremely Nice!! As an 11yr. satisfied Lexus customer I must congratulate Sterling McCall on the updating of their dealership in Clear Lake, TX. Extremely Nice!! Thanks Peter Niko. I am really enjoying my 2020 Lexus ES 350 purchased Feb. 1st. 2021. Thanks also goes to Russell in Car Detailing. Not only does Lexus have exceptional autos but their staff are always courteous, experienced and professional. Andy Trahan, Dickinson, TX. More

Audrey Mickens was our sales representative and she done an excellent job. She was very professional with the knowledge and know how of practicing her craft. She continued to keep us the customers in mind a an excellent job. She was very professional with the knowledge and know how of practicing her craft. She continued to keep us the customers in mind as to what we wanted and were looking for. She allowed us to lead while she just followed, as to not recommending what she thought we wanted. She was just a genuine down to earth person. She really done an amazing job that my wife and I were very well pleased with. More

Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. Very good service. More

Danny Smith was my salesman and on this last Saturday as my wife and I were nearing the end of our search for a Lexus that fit our needs we met a super cheery and straight to the point salesman in Danny. He my wife and I were nearing the end of our search for a Lexus that fit our needs we met a super cheery and straight to the point salesman in Danny. He made the entire visit, which was a total of three hours from when we arrived till when we drove away, an extremely pleasant experience. I'm very happy with the vehicle we got and even though there was an issue with the back seat that I discovered once I got home he quickly took care of it and that is what you call fantastic customer service. I will always look for him to buy from in the future. If you have any needs in the used car segment with a car that will last for a million miles look no further than Mr Danny Smith. Thank you sir More

I dropped by for a recall repair and it doesn't meet the expectation of a luxury dealership. Just the average shop. The repairs took longer than expected and the customer service is non existent. expectation of a luxury dealership. Just the average shop. The repairs took longer than expected and the customer service is non existent. More

I’ve been going to the Clear Lake Lexus since I bought my vehicle in 2017. I’ve been having issues with one of my tires being low. I would take it to get it fix, but they always told me everything was fine a vehicle in 2017. I’ve been having issues with one of my tires being low. I would take it to get it fix, but they always told me everything was fine and would only put air In it. Finally after two years of complaining they found a small leak on the tire. When I asked why they took too long to find the leak, Service representative Sam told me because after two years the hole was big enough to detect. I’m very dissatisfied with this quality of service. I’ve wasted a large amount of time and money, for gas, for them not to resolve the issue after the first time it was reported. I was never offered any compensation for my loss of time and money all I was given was a bill for removal of the two year old nail, told to pay, and passively told to leave. I don’t mind paying for repairs; that’s the expectation of being a car owner. But what appeared to be a simple repair ended up costing me more than just the 19.99 they charged me. I love my Lexus and in the future I will probably by a second. However I sincerely hope service is changed for the better before then. More