Sterling McCall Lexus Clear Lake

Nick was a great, knowledgeable salesman!!! Although the transaction took over 7 hours, we are happy with our new RX-350. The financial part was unusually long. If we return, we hope the proce Although the transaction took over 7 hours, we are happy with our new RX-350. The financial part was unusually long. If we return, we hope the process is faster and easier. More

We should have kept looking!!! First off, let me let you know that this e-mail will fall on deaf ears since my wife's sales person (David Marrow) is held is such high regard with yo First off, let me let you know that this e-mail will fall on deaf ears since my wife's sales person (David Marrow) is held is such high regard with your dealership that he is probably above reproach. My wife and I went through Hurricane Harvey and had four and a half feet of water in our home. We lost our vehicles and came looking at your dealership for a replacement. Another thing, we had just purchased a replacement vehicle from another local dealership. At this dealership and after looking at the vehicle, we decided that we were interested in making the purchase. We also let them know that the tires were in pretty bad shape and the leather seats needed some repairs. This dealership purchased us a new set of tires and had the leather seat repairs done prior to our purchase. They also lowered the asking price by a few thousand dollars. Since they treated us so well, we made the purchase. We are now considered part of their family. My wife (Lisa Bourg) found a vehicle that she liked on your web site and decided to go in and take a look at it. Lisa went in and she was met just inside the doors by your sales person David Marrow. He showed her the vehicle and she decided that she liked it enough to have me meet her on a different day to take a look at it. After looking, at the vehicle, we noticed that the front tires were down to the tread markers. We went inside and sat down with Mr. Marrow. Mr. Marrow disclosed that the vehicle had been damaged on the right rear quarter panel and rear bumper. He said that the damage may had been caused by one of your dealership's employees. He also said that they would repair the damage before we took the vehicle. I mentioned to Mr. Marrow that the front tires needed to be replaced and asked if your dealership would have them replaced. After a while of Mr. Marrow leaving to speak with what we suppose was the on duty used car manager, Mr. Marrow came back and told us that "your dealership" did not have the money to replace the tires. I reminded him of the excellent customer service that we had recently had and asked him if your dealership would just let us walk out without the vehicle over the price of two tires. Mr. Marrow told us that your dealership would let us walk out. What a way to run a business. I was ready to leave but my wife liked the vehicle. A counter offer from your used car manager would have been nice but your dealership did nothing extra to help these flood victims out and make us want to recommend your dealership to any future auto buyers. We decided to go ahead and make the purchase. It is a shame that your dealership does not conduct an inspection of the used vehicles you take in so that you can offer them a certified. We understand that many things that need to be addressed prior to selling a car are taken care of prior to becoming a certified used car. My wife also wanted the windows to be tinted prior to our picking up the vehicle. All of these things were completed and we arrived to pick up the vehicle. Upon inspecting the right rear quarter panel and rear bumper repairs, I decided to take a look at the inside of the vehicle. I noticed that there was some damage on the driver's arm rest that was pretty bad and that the speaker in the driver's door was making a loud buzzing sound. Both of these things needed to be repaired. We mentioned these things to Mr. Marrow and he told us that it is a used vehicle. I asked Mr. Marrow if he knew about the damage to the arm rest prior to my wife ever looking at the vehicle. Mr. Marrow told us that he did know about the damage but he did not consider it to be an issue so he did not disclose the damage to us. First off, Mr. Marrow is not purchasing the vehicle and as an employee of what is supposed to be an honest, reputable dealership had an obligation to disclose any and all issues that the vehicle had. He offered to have your upholstery repair person look at the arm rest and asked my wife to send him a photo of the damaged arm rest so that he could set up a time for us to meet with the repair person. My wife sent Mr. Marrow the photo but we have never heard from Mr. Marrow or the repair person or anyone else from your dealership again. Since my wife liked the vehicle, we decided to go ahead and complete the purchase. Just before we left, Mr. Marrow told us that since we made the purchase that we were now considered to be "part of the Lexus of Clear lake Family". He told us that your dealership feeds the staff pretty good on Saturdays and that we were always invited to come in for a free lunch. My wife and I do not feel even close to being family members of Lexus of Clear lake. As a result, we have had to pay a third party to repair the arm rest and we will be purchasing two new tires and having the speaker in the driver's door repaired or replaced. Not only will we not be coming in for a free lunch, but we will not ever come in to look at any vehicles (we still have one to replace) or will we recommend your dealership or Mr. Marrow to any future possible customers. You know how the saying goes.....happy customers rarely tell anyone of their experiences but unhappy customers tell everyone. More

Summary - Just Going To Look at A New Car!!! Peter Miko has been my go to car sales professional for 12 years. He is very knowledeable and through about all things Lexus. Very easy to work with Peter Miko has been my go to car sales professional for 12 years. He is very knowledeable and through about all things Lexus. Very easy to work with. This was my first time buying a car by myself and he made it easy. Adam Escobedo was also very professional getting my tech stuff programmed and assisting me in keeping ithe Navi system working. Thank you Lexus for Peter, Adam and your ES350’s. A Dobbs. More

Service Review Appt scheduled with ease; 20k service - in at 0700 which accommodated my work schedule; Patrick, Advisor has excellent customer service skills- provid Appt scheduled with ease; 20k service - in at 0700 which accommodated my work schedule; Patrick, Advisor has excellent customer service skills- provides personal attention from start to finish with updates. I have used this location for over 17 years because of the service received. More

Keep coming back for the same thing. The dealership has changed. It's like let's get you in and out, if you have to bring it back, bring it back. I work and can't keep bringing it in for The dealership has changed. It's like let's get you in and out, if you have to bring it back, bring it back. I work and can't keep bringing it in for the same thing. More

Service Dept Always great service! My only complaint was the 3 hours it took for a oil change with a wash. Apology was given and explanation by service representat Always great service! My only complaint was the 3 hours it took for a oil change with a wash. Apology was given and explanation by service representative More

Great place See Pete he has sold me 3 Lexus’s for the past 8 years. Really knows the business and is fair. Will buy my next one from him also. See Pete he has sold me 3 Lexus’s for the past 8 years. Really knows the business and is fair. Will buy my next one from him also. More

Great! Wrong day & worked me in. JR great service rep! Great experience today. I showed up for warranty work on the wrong appt day. I was scheduled to go out of town the next day. They were very accomatati Great experience today. I showed up for warranty work on the wrong appt day. I was scheduled to go out of town the next day. They were very accomatatimg & performed the work/noticed registration exp. & took care of that & when I tried to move battery dead & they took care of everything!!! My service rep Mr. Rodriquez was very helpful!. The rental car exp. was easy with Jasmine. Overall I was very satisfied! More

Excellent service Service department adheres to their schedule and does a thorough job. I have been pleased with their service. There have been no problems after any Service department adheres to their schedule and does a thorough job. I have been pleased with their service. There have been no problems after any of my service appointments. More

Always a Great experience! I can truly say it is always a great experience working with all of their departments especially the service department! Would highly recommend them f I can truly say it is always a great experience working with all of their departments especially the service department! Would highly recommend them for anything! More