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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,244 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,244 reviews

May 31, 2023

2nd new SUV here and I took both for service. Always a great experience and great staff. Prompt greetings and swift work. I usually wait because waiting area is so nice. More

by Yacht Broker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jun 05, 2023 -

Sterling McCall Lexus Clear Lake responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

May 31, 2023

Kevin was my service manager and he was awesome. He gave me an exact time of service and kept to it. More

by MKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 05, 2023 -

Sterling McCall Lexus Clear Lake responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

May 28, 2023

Simple suggestion, don't lie to the customer at all and blame to the "computer system". When you do that the game is over. Very very very disappointed. Thank you. Mario Jordán More

by mario.jordan1126
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Just xx sale's people skills
May 29, 2023 -

mario.jordan1126 responded

Thank you for the business. Probably next time. M. Jordan

May 26, 2023

Kevin in maintenance has great customer service skills and does a great job overall. Kevin is a man of his word and makes sure you are satisfied. More

by natile Farris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 01, 2023 -

Sterling McCall Lexus Clear Lake responded

Hi Natile Farris, we are very happy to have provided you with such a positive experience!

Jun 01, 2023 -

natile Farris responded

Yes, so far me being only a few months with lexus Ill say I'm very pleased and look forward to being apart of the lexus family

March 04, 2023

Kalvin is a wonderful individual to work with. Will be back to buy another GX460. More

by Rut.rho100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kalvin
Mar 09, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 09, 2023

I took my car for service with prompt service and before the technician start the work the advisor explained everything to me and promise that frame time they can finishPatrick is the name of the advisor More

by emerald
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patrick
Feb 10, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your kind words for our staff! We are happy to hear that we were able to provide you with an enjoyable experience!

December 08, 2022

Sterling McCall Lexus Clear Lake is a fantastic dealership that treats customers the right way. The employees are very helpful and friendly and go the extra mile. I recently purchased a 2023 More

by Brent Robinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Forshey
Dec 12, 2022 -

Sterling McCall Lexus Clear Lake responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 08, 2022

I have never purchased a new vehicle and the battery goes dead 24 hours after purchase. I called Lexus roadside for help no one showed up had to get a jump to make it home. Then called roadside assistance ag More

by shawndasmall
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwin
Aug 08, 2022 -

Sterling McCall Lexus Clear Lake responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, I will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Robert Torres Sales Manager rtorres@Sterlingmccalllexusclearlake.com

Aug 08, 2022 -

Sterling McCall Lexus Clear Lake responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Robert Torres the General Sales Manager will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Lyza Postell General Manager lpostell@lexusclearlake.com

July 27, 2022

I tried to buy a 2022 Lexus NX 350h from Fred Forshey using Car Pro starting November 19, 2021. On January 16, 2022, Mr, Forshey finally took a deposit and told me he could take a loaded car out of their More

by wcroswell
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fred Forshey
Aug 02, 2022 -

Sterling McCall Lexus Clear Lake responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Lyza Postell the General Manager, or Robert Torres the General Sales Manager will be reaching out to you soon to assist.

Sep 03, 2022 -

wcroswell responded

Sterling McCall provided a boilerplate corporate public relations response, thanking me for informing them of the situation and telling me they would reach out to me soon to assist. Since it has been over a month, Sterling McCall Lexus Clear Lake did not reach out anytime soon to assist. I no longer need assistance from Sterling McCall Lexus Clear Lake.

May 10, 2022

Very good service as vehicle condition and work recommended were clearly communicated including providing a loaner car when it was determined that the work would take longer than one day. The servi More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Levos
May 11, 2022 -

Sterling McCall Lexus Clear Lake responded

Thank you Bill for your recommendation and kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!

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