Sterling McCall Lexus Clear Lake

2nd new SUV here and I took both for service. Always a great experience and great staff. Prompt greetings and swift work. I usually wait because waiting area is so nice. Always a great experience and great staff. Prompt greetings and swift work. I usually wait because waiting area is so nice. More

Kevin was my service manager and he was awesome. He gave me an exact time of service and kept to it. He gave me an exact time of service and kept to it. More

Simple suggestion, don't lie to the customer at all and blame to the "computer system". When you do that the game is over. Very very very disappointed. Thank you. Mario Jordán blame to the "computer system". When you do that the game is over. Very very very disappointed. Thank you. Mario Jordán More

Kevin in maintenance has great customer service skills and does a great job overall. Kevin is a man of his word and makes sure you are satisfied. and does a great job overall. Kevin is a man of his word and makes sure you are satisfied. More

Kalvin is a wonderful individual to work with. Will be back to buy another GX460. Will be back to buy another GX460. More

I took my car for service with prompt service and before the technician start the work the advisor explained everything to me and promise that frame time they can finishPatrick is the name of the advisor the technician start the work the advisor explained everything to me and promise that frame time they can finishPatrick is the name of the advisor More

Sterling McCall Lexus Clear Lake is a fantastic dealership that treats customers the right way. The employees are very helpful and friendly and go the extra mile. I recently purchased a 2023 dealership that treats customers the right way. The employees are very helpful and friendly and go the extra mile. I recently purchased a 2023 NX SUV from this dealership and worked with salesman, Mr. Fred Forshey. I have bought many makes and models of cars in the past from various dealerships throughout the Greater Houston area and Fred Forshey is by far the best salesman I have ever encountered and worked with. Fred Forshey was very friendly, honest, patient and very helpful throughout the entire car purchase. He has excellent communication skills by phone and email and kept me informed on the vehicles I was interested in throughout the entire process. Fred explained to me all my options and what worked best for me. I will be buying my next vehicle from this dealership on my next car purchase in the future, and I will be recommending friends and family to this dealership as well. Thank you Fred Forshey and Sterling McCall Lexus Clear Lake for an awesome car buying experience. 5-Star ⭐️⭐️⭐️⭐️⭐️ Car Salesman and 5-Star ⭐️⭐️⭐️⭐️⭐️ Car Dealership. God Bless and Merry Christmas! More

I have never purchased a new vehicle and the battery goes dead 24 hours after purchase. I called Lexus roadside for help no one showed up had to get a jump to make it home. Then called roadside assistance ag dead 24 hours after purchase. I called Lexus roadside for help no one showed up had to get a jump to make it home. Then called roadside assistance again and was told because I moved locations that’s why no one showed up. To top things off the service drive manager the next morning when I showed up to the service department after my second car jump to get there said “there is nothing I can do about the roadside assistance you received but moving forward we will take care of you. I received another battery but I am having a very hard time appreciating his customer service “Patrick S.”(Service Drive Manager) This should have never happened a dead cell within 24 hours of purchase . NOT A GOOD FEELING OR LOOK FOR A NEW CUSTOMER TO HAVE BEEN STRANDED IN A NEW CAR BECAUSE OF A BATTERY!! More

I tried to buy a 2022 Lexus NX 350h from Fred Forshey using Car Pro starting November 19, 2021. On January 16, 2022, Mr, Forshey finally took a deposit and told me he could take a loaded car out of their using Car Pro starting November 19, 2021. On January 16, 2022, Mr, Forshey finally took a deposit and told me he could take a loaded car out of their allocation and just change the color. He said it would not be a special order and would take 1 to 1 1/2 months to get. After not hearing from Mr. Forshey for over a month I contacted him and he basically told me to quit contacting him and would let me know when the car came in. On March 30, 2022, Mr. Foshey contacted Car Pro and told them my order was canceled he didn't even have the courtesy to contact me. I contacted Mr. Forshey and he said all special orders were canceled including mine. He return my deposit and said he couldn't do anything else. Mr. Forshy did not communicate with me very well and strung me along about the car. I am now working with another dealer to buy a Lexus NX. More

Very good service as vehicle condition and work recommended were clearly communicated including providing a loaner car when it was determined that the work would take longer than one day. The servi recommended were clearly communicated including providing a loaner car when it was determined that the work would take longer than one day. The service department does very good quality of work. More