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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,314 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,314 reviews

July 06, 2023

Been with this dealership for more than 20 years and owned 5 Lexuses over the years. Job nice done, as always! More

by clearlakehunanrestaurant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woody Sweet
Jul 11, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 05, 2023

This is my preferred Lexus dealership for service. I like their professional staff, excellent job in car maintenance, always clearly explain what needs to be done and what can wait. Good prices too. More

by Valerie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Levos
Jul 14, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 05, 2023

Professional, courteous and no pressures. Nice car wash with the oil change. Reasonably priced. I will do it again! More

by Cooltall1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvogel
Jul 14, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 03, 2023

I called a few times for some information before booking my maintenance, but didn’t get a call back. When I called the 3rd time, a little upset, David really listened and took care of me! We were laughing More

by Dweeden7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Jul 04, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Sterling McCall Lexus Clear Lake

July 02, 2023

Dealership did not have know to put back a hybrid battery in my car. The service fuy Dean was awesome made my life easy with a car. My car set in the dealership for about a month before I got back. The work More

by Mukulsheth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not know
Jul 10, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Jesse Rodriguez Service Director jrodriguez1@Sterlingmccalllexusclearlake.com

July 01, 2023

Jhoanna was great she made me feel comfortable and she did her best to help me and she did. She was great and made me happy to be a return buyer. More

by None
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhonna
Jul 04, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for your kind words for our staff, we appreciate it!

July 01, 2023

Thank you for all your help! You provided magnificent service! Thank you very much i really appreciate it! More

by Yolanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez Careon 424529
Jul 04, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for being our customer, we appreciate your kind words!

July 01, 2023

Dean in the service department at Sterling McCall Clear Lake was polite, efficient and awesome. More

by ccday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The gentleman who helped to arrange for the loaner care was excellent, kind & efficient.
Jul 06, 2023 -

Sterling McCall Lexus Clear Lake responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 30, 2023

They always provide awesome service and I have a nice place to relax and drink a cup of coffee while my vehicle is being serviced. More

by Eunice
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dean
Jul 13, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 30, 2023

Great service. Lovely dealership. Great place to wait. Friendly atmosphere. Really clean. Service was fast. More

by rtyra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woody
Jul 24, 2023 -

Sterling McCall Lexus Clear Lake responded

We're glad that you had an excellent experience with your recent service visit!

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