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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,240 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,240 reviews

March 11, 2025

Dennis Holmes, my Service writer, was great! All auto service needs were performed promptly and completely while I waited. Dennis went above and beyond in handling my inquiries and all maintenan More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes
Mar 14, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi Sandy, we're happy to hear you had such a positive experience with Dennis! Feel free to reach out to us if you need anything. Have a wonderful day.

March 09, 2025

Good quality service appointment and great customer service which I've really come to expect. More

by ebenezer.anene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Day
Mar 11, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 08, 2025

As usual, friendly, competent service. They take great care to see that my Lexus remains in excellent condition. My service manager, Patrick Schoenvoegel always takes good care of me. T More

by vruscelli1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvoegel
Mar 11, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy you found Patrick to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 08, 2025

We bought our car from here and have been nothing but impressed by the customer service! Especially our service advisor, Timothy Day. He makes us feel like truly valued customers. More

by Tmedearis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Day
Mar 09, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Please don't hesitate to reach out if there's anything additional we can do for you.

March 07, 2025

Friendly and courteous. The Service Tech explained everything in detail and the service was completed in a timely manner. More

by rbuitron41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Mar 09, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 06, 2025

Awesome service enjoying my new vehicle every second. Thank you for your great service and accommodation. More

by Martha L Salazar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Crystal Riles
Mar 09, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello Martha, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 06, 2025

Service seems to be getting worse due. I had service on my car and every time I bring it it’s never right. More

by Eric-meyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Mar 09, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi Eric, we appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at (281) 853-1400 so we can work toward a resolution.

March 06, 2025

Sterling McCall Lexus Clear Lake goes above and beyond in providing service to customers. They have a very efficient system and strive to provide superior service. More

by kdnichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Pressley
Mar 09, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

March 06, 2025

I’ve always received great service each time I’ve had to bring my Lexus in for service. Although my favorite service advisor, Dean is no longer there, James was very helpful when I met him today for the fir More

by Kammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean, James
Mar 09, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 05, 2025

The salesman did not let us know that the SUV only had one key not the customary two keys. Keys are expensive so I did not figure that expense into the value of the SUV. More

by rflores933
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Danny
Mar 08, 2025 -

Sterling McCall Lexus Clear Lake responded

I'm sorry to hear you only received one key with your vehicle purchase . Please give me a call at your earliest convenience- I'd like to discuss this with you. I look forward to hearing from you. Wes Gonzalez Pre-Owned Director wgonzalez@Sterlingmccalllexusclearlake.com

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