Sterling McCall Hyundai

They always wash my car as a courtesy. They do multi-point inspections for free as well although they recently stopped providing the sheets for records. Nonetheless, the staff are friendly and Lou multi-point inspections for free as well although they recently stopped providing the sheets for records. Nonetheless, the staff are friendly and Louis is the service guy i really like. You tell him the problem and he fixes it and tries his best to take out time to hear you out. Keisha, the service advisor always gave me sound advice and never felt like they were out there to get more money from me. They clearly told me what services i actually needed. They provide shuttle service if you need to drop off your car and if it was an inconvenience like if you had to bring your car in a few times - they would put you in a rental. Feels like a second home. Thanks guys! More

This was my fifth car purchased from a dealership and I can honestly say this tops them all. As a new parent on a budget and my car approaching its last miles I couldn’t imagine I’d be a proud owner of a 2 can honestly say this tops them all. As a new parent on a budget and my car approaching its last miles I couldn’t imagine I’d be a proud owner of a 2013 Hyundai Sonata. Thanks to the team at Sterling McCall Hyundai I almost enjoy my 45 minute commute each morning. Below is the reason I rated them at the top of their class: Customer Service- Out of 10 inquiries to local dealers they were the first to contact me and offer their assistance in any way possible. Bill respected my time and was very patient with my specific needs (budget and time constraints). Without an appointment he welcomed me and although he had another client he set me up with a test drive right off so I would have to wait around. Quality of Work- For me efficiency is a big deal. Time is important and they did a great job managing mine. The whole process took all of two lunch breaks. Bill’s “four piece puzzle” approach laid everything out for me to be able to make a final decision. Friendliness- All of the staff involved made me feel comfortable and made the process enjoyable. There was a lot of joking around with each other in the building that made for a great environment. You could tell the people that worked there enjoyed what they do which was reflected in their work. Price- Leaving the dealership I felt great but a couple days later I received a phone call about a down-payment I was unaware of. I should have looked over the paperwork closer and this would have never happened but I simply missed it. I truly feel negligence isn’t an excuse for anything but it definitely threw me off guard since I didn’t have the money. Prepared to return the car they once more worked something out to fix my dilemma. Overall Experience- Overall I felt like a valued customer that was taken excellent care of. I will be purchasing from Sterling McCall Hyundai in the future. When you know what you want but don’t know how to make it happen this is the place to go. Personal thanks to Anthony Val Verde, Bill (William) Lasar, and John Juarez. More

Had service performed and with less than stellar results. Talked with Darby who listened, understood, corrected the problem, and gave me an incentive to return. I bought the car here and have had all servi Talked with Darby who listened, understood, corrected the problem, and gave me an incentive to return. I bought the car here and have had all services performed here. So far I am pleased with the dealership. More

Had a great experience! Everything went smooth and Phillip was nice enough to call us during the day to keep us informed on what was happening. Phillip was nice enough to call us during the day to keep us informed on what was happening. More

I bought a 2012 Elantra here and had GREAT service. I got into an accident that was not my fault and my new Elantra was totaled. I went straight back to Sterling McCall Hyundai and was able to get another ne into an accident that was not my fault and my new Elantra was totaled. I went straight back to Sterling McCall Hyundai and was able to get another new Elantra at a great deal. These guys do their best to get you in the car you want with the best financing they can!! More

Best service and great overall experience. I brought in my car for a defect in my recently purchased vehicle and they took care of it for me. They ordered the part( The Slave) and informed me that it will my car for a defect in my recently purchased vehicle and they took care of it for me. They ordered the part( The Slave) and informed me that it will arrive in two weeks for the defect replacement. They handled my car with extreme care and with utmost attention. I am truly thankful for their attention to detail and professionalism which reflects the highest standard of excellence of customer service or hospitality service that other dealerships should emulate. Respectfully, Sonny Ngo More

I wish I could give more stars! I had been wanting an Elantra for months, but as a first time car buyer I was swayed toward Toyota due to their rebates, financing and discounted prices. However, after th Elantra for months, but as a first time car buyer I was swayed toward Toyota due to their rebates, financing and discounted prices. However, after the worst experience I have ever had in the customer service realm (at Ron Carter in Alvin) , I decided to go back and look for the car I really wanted. I AM SO GLAD I DID!!! My salesman, Steve Hwang, was the most professional, kind, understanding and genuine car salesman I have ever met or even heard of. He worked with me when he didn't even have to since Elantra's don't stay on the lot long (and this was a 2012 model) and the dealerships that I had been to earlier that actually did have 1 or 2 on the lot (not even in the color I wanted) REFUSED to budge from the price, which was listed $2-3000 higher than the newer model with the same features at Sterling Mccall. I kept waiting for things to change once I got into the finance dept (i.e. my interest rate go up, not the payments I could afford, etc.), but Steve had ... I had been wanting an Elantra for months, but as a first time car buyer I was swayed toward Toyota due to their rebates, financing and discounted prices. However, after the worst experience I have ever had in the customer service realm (at Ron Carter in Alvin) , I decided to go back and look for the car I really wanted. I AM SO GLAD I DID!!! My salesman, Steve Hwang, was the most professional, kind, understanding and genuine car salesman I have ever met or even heard of. He worked with me when he didn't even have to since Elantra's don't stay on the lot long (and this was a 2012 model) and the dealerships that I had been to earlier that actually did have 1 or 2 on the lot (not even in the color I wanted) REFUSED to budge from the price, which was listed $2-3000 higher than the newer model with the same features at Sterling Mccall. I kept waiting for things to change once I got into the finance dept (i.e. my interest rate go up, not the payments I could afford, etc.), but Steve had got it right where he said he could. The finance employee, Marie, was equally as nice, accommodating and understanding. And, even better, neither of them were pushy in the least bit. I could not have asked for a better car buying experience. If you want a no hassle deal, please see STEVE HWANG. I don't have much experience in car shopping, but I do believe that it is rare to meet a truly genuine salesman. More

I purchased a Sonata SE. Steve searched for the "one" I wanted and found only 5 in the region. Jacob made a great offer on one they had in stock that was slightly more than I wanted. They quoted "one" I wanted and found only 5 in the region. Jacob made a great offer on one they had in stock that was slightly more than I wanted. They quoted a price and stood by it. I provided information for auto loan the next afternoon and arrived at the dealership to take possesion. I one hour the Anthony had the paperwork complete (without pressure or hassle and exactly the price and terms agreed to the day before) and Steve had completed the review of the owners manual and the in-car demo, even setting up the bluetooth. If the service department is this good I will be VERY pleased. More

Salesman had agreed to price via email. Went in and over following week went for two test drives. Then I went in to buy it for the same price (along with an extended warranty). I gave them a figure that s following week went for two test drives. Then I went in to buy it for the same price (along with an extended warranty). I gave them a figure that simply added an amount for the extended warranty. The salesman stated that the GM had refused to honor the previously agreed price. I was told that "we are $4000-5000 apart." When I asked how simply adding the extended warranty could result in a $4000-5000 difference, I was then told that the car they offered me one week earlier must have had different options (in particular, he said maybe the first one didn't have the technology package). This was bogus as the 2011 Genesis 4.6 sedan has all of the major options on it; it is not manufactured without them. Moreover, the email quote was very specific. In short, I left and the next day bought the same model from North Freeway Hyundai. Same price as I was quoted in the email. Great service from North Freeway. Deal at North Freeway was agreed to in under 3-5 minutes. More