Sterling McCall Hyundai
Houston, TX
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Great Experience Lisa the sales representative was friendly, knowledgeable and respectful of my time. One of the best car buying experiences I have ever had. I will co Lisa the sales representative was friendly, knowledgeable and respectful of my time. One of the best car buying experiences I have ever had. I will continue to do business here. More
service Customer service was great and very professional ...very polite and eager to make things happen as fast as possible ...consider my well being n my ti Customer service was great and very professional ...very polite and eager to make things happen as fast as possible ...consider my well being n my time ... More
New car for mom We had an awesome experience this past Saturday with Iloye Braide at Sterling McCall Hyundai. Amazing customer satisfaction. We called ahead of time a We had an awesome experience this past Saturday with Iloye Braide at Sterling McCall Hyundai. Amazing customer satisfaction. We called ahead of time and he was ready for us with the car we came to pursue (with a full tank of gas)! The process went smoothly and a fair offer on our trade-in. The next day, we realized she left a sentimentally valuable visor clip in her trade. We called Iloye and he overnighted it the next day...we'll be back in the future! Thanks again Iloye! More
Daniel Moreno I really enjoyed my transaction with Daniel. He provided all the information I requested via email, other dealers did not. He was honest, upfront an I really enjoyed my transaction with Daniel. He provided all the information I requested via email, other dealers did not. He was honest, upfront and easy to deal with. More
Excellent and friendly service Our service was handled in a very timely manner. Any questions we had were answered in a manner easily understandable. We were also made very comforta Our service was handled in a very timely manner. Any questions we had were answered in a manner easily understandable. We were also made very comfortable while waiting for the service on our car to be done. More
Unsatisfied Repeat Customer (Never Again) This is my 3rd Hyundai purchase (Genesis, Sonata Hybrid and Santa Fe) and 2nd from this dealership. I feel OK about the purchase but ripped off in 1 m This is my 3rd Hyundai purchase (Genesis, Sonata Hybrid and Santa Fe) and 2nd from this dealership. I feel OK about the purchase but ripped off in 1 major aspect. I paid for a new vehicle and everything on that new vehicle should be new, current or up to date. I shouldn't have to beg for a current GPS map version on a new vehicle. At the time of purchase my map should at least be current. I really shouldn't have to ask for a current map on a vehicle I bought new. I shouldn't be referred to MnSoft to purchase a current map on a vehicle I just bought new where I am essentially paying twice for a current map version. That is xxxx poor customer service and is a pure money grab. I will not ever buy from this dealership again and it will be a major consideration on my next vehicle purchase as to what brand I will buy. I should add that the vehicle I traded in had a newer map version then the one in the new purchase. My salesperson and GM were advised of my feelings but didn't rectify the situation to my satisfaction. More
Jonathan Kim - great Salesman Jonathan Kim help us out a lot. He was direct with the cost and did not lie or try to sell us something other than what we wanted. He treated us wit Jonathan Kim help us out a lot. He was direct with the cost and did not lie or try to sell us something other than what we wanted. He treated us with respect. More
Fraudulent dealer, faulty cars and service Entered into contract falling prey to a cheap sales tactic for a used Acura rdx on 11 June 2016, faulty car failed inspection on 14th june at their ow Entered into contract falling prey to a cheap sales tactic for a used Acura rdx on 11 June 2016, faulty car failed inspection on 14th june at their own company Sterling mccall acura, but dealer refused to give us cancellation form even after contract was void as per contact clause of safety inspection. He agreed to repair the car only partly which was not acceptable. We didn't even drive the car out of his parking lot. We cancelled the insurance and down payment, send him a letter of cancellation by certified mail (14th june) same day as inspection, after he threatened to repossess the car and affect our credit report. Now TD finance -dealers finance company is bolstering fraud again, sending us notices for payment. They processed the loan when contract was void, without proof of insurance or delivery receipt misled by Fraudulent dealer. Still pursuing this case with GM Mr. Prather who is not communicating with us anymore or cooperating to cancel the contract. We were treated very badly with derogatory remarks when asked for cancellation form by a person who claimed to be GM. Now GM denies this saying he never met us without accountability of allowing people in his cabin posing as GM in his absence. We have no economic damages but now away debt for car which we didn't take and a rude personal experience that can never be forgotten. More
New Lease Overall my experience was great. Lisa --- was just who i needed to work with in the transaction. She was informative, flexible, and personable. She pr Overall my experience was great. Lisa --- was just who i needed to work with in the transaction. She was informative, flexible, and personable. She promptly got me through the leasing process. My car is gorgeous and I coudln't be happier! More
Excellent experience We had an excellent experience at Sterling McCall Hyundai. They were helpful, not pushy in any way and made the entire car buying experience very enjo We had an excellent experience at Sterling McCall Hyundai. They were helpful, not pushy in any way and made the entire car buying experience very enjoyable. Our sales person, Peter Sadeghi, was fantastic and I would recommend him to anyone. More