Sterling McCall Hyundai

Horrible Service I would leave negative stars if I could. Do not get your car serviced here. Will never go back. Had an appointment for 9am today for check engine l I would leave negative stars if I could. Do not get your car serviced here. Will never go back. Had an appointment for 9am today for check engine light and then state inspection, dropped car off at 8:15am, and before the shuttle took me to work I saw them pull my car in. Got no response or updates on my car, called them and was on hold for 30 mins, finally got through on my 4th call, lady took down a message and had the service guy call me back. He called me back at 3:40pm and said my car was next in line. Why schedule an appointment if nothing was done to my car? What were they doing all day? Got off work and went to the see the status of my car at 6pm, they still didn't look at it yet. For check engine light don't you just connect to the computer and see what's wrong? I picked up my car and taking somewhere else. This happened to when I took my car for the airbag light. They said they had to order parts and would call me when the parts arrived. This was in September. I took my car to Texans Hyundai and they fixed it in 1 hour. Wasted a whole day and other reviews I've read it's happened to other people before and the GM just replies for them to contact him. If I was a GM I would reach out myself to see who dropped the ball. Do not get your car serviced here unless you can wait for a few days and don't need your car. I wouldn't even take my car back there if they offered to pay for everything and a loaner car. Horrible service. More

Always the best service! Made an appointment online around midnight the night before. Lo and behold they were ready for me at the appointed time. Quick walkaround and off w Made an appointment online around midnight the night before. Lo and behold they were ready for me at the appointed time. Quick walkaround and off we go. Serviced in record time, courteous, friendly and thorough. More

HORRIBLE and INCONSIDERATE This is the worst place to get your car serviced! I waited for 2 whole days and was on hold for over 30 mins in numerous instances to receive an updat This is the worst place to get your car serviced! I waited for 2 whole days and was on hold for over 30 mins in numerous instances to receive an update on the status of my car and never received one. I wonder how they get away with treating paying customers so poorly... I had my 30,000 mile service done a month ago and paid close to $1000, and it was good; however, I needed to get my catalytic converter looked into and nobody would get back to me for 2 days and I kept getting the run around. More

Keep drivig, no customer respect in service department KEEP DRIVING! Right past this dealership to another Hyundai dealership for SERVICE. Was there three months ago. Pulled in 9:15am with appointment. KEEP DRIVING! Right past this dealership to another Hyundai dealership for SERVICE. Was there three months ago. Pulled in 9:15am with appointment. Told to wait for service advisor in the "customer lounge". Not another soul waiting on a car. 90 minutes later, the service advisor approaches me for the first time. Totally unacceptable and no way to run a business. They completed the work on my car quickly, and I left. I have had good service here in the past, so when approached for a "great review", I did not review at all. After all, if you can't say something nice, don't say anything. Brought my car in today for 9:15 appointment for an oil change only, and I made the appointment checking the box that I would be waiting. Upon entering, the waiting area was full. At 9:40, Isaac Barrios approaches and tells me that along with the oil change they will do a 40 point inspection, car wash, and the car will be ready in THREE hours!!! I asked him, what does an appointment mean at this dealership? His answer: an appointment to talk to me. I then asked, what does it mean when a customer schedules an appointment and checks the box that says the customer will wait? He shrugs his shoulders. I asked him for my car back. The customer waiting next to me asked, did he just say three hours for an oil change? I said yes, that is terrible customer service and I left. WHEN A DEALERSHIP HAS NO RESPECT FOR ITS CUSTOMERS, IT IS TIME TO FIND A BETTER SERVICE DEPARTMENT!!!!! KEEP DRIVING! One star was overly generous. More

Blatant Bait and Switch, at Sterling McCall! Verbally confirmed over the phone that car was there and was ready to test drive...Got there 25 mins later...car desired to test drive was just magica Verbally confirmed over the phone that car was there and was ready to test drive...Got there 25 mins later...car desired to test drive was just magically 'sold', no evidence of the sale given, but of course similar care were there and available to buy. Complete waste of time. 3 days have now passed and this car is still online and listed as available but now has even more pictures listed! Probably a fake car fax as well. Sleeze bags work here! More

Amazing customer service! Guys! I can’t thank them enough! Absolutely amazing. Jacob has been more than accommodating. He made sure it’s was smooth and I couldn’t be happier wi Guys! I can’t thank them enough! Absolutely amazing. Jacob has been more than accommodating. He made sure it’s was smooth and I couldn’t be happier with my car. My GT is the best purchase I’ve made in awhile. From start to finish- it was flawless. I definitely recommend getting your next car from here! Thank you for the best service! See you for my first oil change! More

Thank you Sterling McCall Hyundai team. Krar and Douglas did a fine job of finding a car. They were committed to earning my business and followed through on their promises. They responded Krar and Douglas did a fine job of finding a car. They were committed to earning my business and followed through on their promises. They responded to all my questions quickly and thoroughly. I am very pleased with the service received and will begin my future car shopping at this dealership. More

Ask for Rewis! He is the best! If you’re looking for a new or used car go to Sterling McCall Hyundai and ask for Rewis. By far the best car sales associate I’ve ever worked with. If you’re looking for a new or used car go to Sterling McCall Hyundai and ask for Rewis. By far the best car sales associate I’ve ever worked with. It was a pleasure working with him! I went in on Saturday to look at potential cars I was considering and my mother and I were greeted with a handshake and a smile by Rewis in the parking lot. I let him know I had seen a 2014 Lexus GS on the website and I was interested in seeing it in person. We were invited into his office and offered coffee and drinks. As we sat Rewis returned and let us know that he car was waiting for us outside. When we walked outside to see the car the hood was popped, doors were open, and Rewis walked us around showing us under the hood, the all the details and features. We test drove the car and retured to the dealership to talk about price. The negotiating part of car buying is by far the worst and most dreadful part about car buying for anyone. At least I think so. However, Rewis did it with a smile the whole time and made me and my mom comfortable throughout the process. He was honest and let me know what was, and was not possible, and didn’t let it interfere with his customer service skills. He took the entire Saturday going over every detail of the car I was looking at. He truly went above and beyond anything I ever expected. Rewis was professional, knowledgeable, and clearly understands customer service. What was truly even more impressive is Monday morning, Rewis called me and asked me how I was liking the car. Honestly I personally have never had follow up like that after buying a car, new or used. I stopped by on Monday and expressed my gratitude to the General Manager for Rewis Anne making my new purchase an absolute seamless and pleasant one! My family and I will 100% be back to Sterling McCall Hyundai! More

Today's Visit Cedro i's a good service rep. He always makes sure I am satidied with the service I receive. Today's visit was a good. Cedro i's a good service rep. He always makes sure I am satidied with the service I receive. Today's visit was a good. More

Satisfied Customer!!! William has GREAT customer service. He was polite, professional and very informative. Also the service time was excellent! I did not feel deceived as William has GREAT customer service. He was polite, professional and very informative. Also the service time was excellent! I did not feel deceived as if he was trying get me to pay for repairs that were not warranted. Thanks! More