Sterling McCall Hyundai

Worst dealership service I have ever experienced in my life. My car is still under warranty and called to schedule an appointment for a replacement, after calling more than 6 times and speaking with more life. My car is still under warranty and called to schedule an appointment for a replacement, after calling more than 6 times and speaking with more than 4 people no one seemed to have access to the warranty system to schedule a service appointment, the only people to have such access are the advisors which which were unreachable after more than 3 hours of calling and leaving messages. More

This dealership is the worst I will never visit this This dealership is the worst I will never visit this dealership again once I get my back. Poor customer service my car has been here since Monday. I This dealership is the worst I will never visit this dealership again once I get my back. Poor customer service my car has been here since Monday. I had to call this place at least 20 times before I spoke to the service manager Dennis. They are expecting me to pay for something that they damage. I try calling the General Manager no luck. Michael the service that I was working with was off. He was unaware that I was not contacted More

UPDATE 8/27/20 to my last review. General Manager (GM) Val Verde actually responded via YELP and asked me to contact him and offered his cell. I did speak with him and we had a great conversation. He was Val Verde actually responded via YELP and asked me to contact him and offered his cell. I did speak with him and we had a great conversation. He was extremely professional and took time to explain the business side of what occurs inside a dealership that the normal public does not see or know. I believed he was honest in our conversation. Now that does not change the fact that I was made at the deal falling through or the dishonesty I felt. GM Val Verde apologized and that was fair. We can not go back in time and change the past, but we both learned and the future will hopefully change for the better with deals made over the phone or internet. If you discover a problem in your dealings with a salesman or the sales manger, please ask for GM Val Verde, as I believe he will correct the issue, if an issue is present. Respectfully, M. Rosario More

I had the worst buying experience at this dealership, it was a total waste of my time and an insult to me and my family. I went over there after finding a vehicle online trying to avoid hours of waiting, I was a total waste of my time and an insult to me and my family. I went over there after finding a vehicle online trying to avoid hours of waiting, I told them exactly what I was looking for and where I needed to be numbers wise, after 3 hours there they called me to the finance office and the finance manager Victor Told me “You are approved for $0 down and a monthly payment of $352 but is late and I want to call a couple other banks tomorrow morning to see if I can get you a better APR” so I asked him 3 times: so I am already approved for $352 correct? And he said “Yes, that’s a fact, it’s a done deal, let’s go get your new car and you can come back tomorrow to finish with the paperwork “ we came back home with the car after the finance manager told me it was a done deal. Two days after they called me to go and finish the paperwork, but surprise!! When the guy came with some numbers completely different and saying that because it was late the bank gave him a number and they change it later.... what the h is that supposed to mean??? He showed me the numbers, had me sign the agreement and then he was trying to tell me that I needed to purchase a brand new vehicle instead of an used one in order to be in that payment range, to me that is a just trying to sell something more expensive by lying to your customers, so after 3 more hours of stupidity I had to take my old car back. The only 2 people that really tried to work with me and really helped me where the sales guy Michael Stewart and his manager. So if you want to have a nice experience don’t you ever go to this dealership, they are going to lie to you in your face just to try to make you purchase something completely different and way more expensive and out of your budget than what you had in mind. More