Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sterling McCall Hyundai
Houston, TX
955 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 955 reviews
October 14, 2023
The dealership is great. Employees are friendly, polite, courteous and attention to detail. They make you feel comfortable. Always keep you updated on the progress of your ve Employees are friendly, polite, courteous and attention to detail. They make you feel comfortable. Always keep you updated on the progress of your vehicl we. More
by ebarry220
Employees Worked With
Mr. Cedric
October 09, 2023
Son poco responsables, lleve mi carro con 9mil millas porque la luz del tercer stop no encendía, y me dijeron que era un ramal de cables que no eran originales y ellos hicieron el cambio para dejarlos or porque la luz del tercer stop no encendía, y me dijeron que era un ramal de cables que no eran originales y ellos hicieron el cambio para dejarlos originales, OMG compre el carro con 1,800 millas y a los 9mil me dicen que tiene un ramal de cables que no son originales. Sin importarles todas las garantías que pago de ese carro igual me cobraron el servicio. Desde ese momento quede muy muy descontenta por eso inconveniente porque si en 5 meses de haberla comprado aparecen unos cables que no son originales que puedo esperar mas adelante pueda salir a una camioneta que supuestamente esta certificada por Hyundai para poder venderla sin ningún desperfecto. More
by Airu Isea
Employees Worked With
Glennys
September 27, 2023
It was a good experience shopping for my brand new ioniq6 Eduardo, my sales person took good care of me as did the sales manager agreeing to what I wanted to pay and also the dealership agreed to everything Eduardo, my sales person took good care of me as did the sales manager agreeing to what I wanted to pay and also the dealership agreed to everything that I requested. Pleasant experience. More
by dbintang2
Employees Worked With
Edurado
September 27, 2023
Extremely Disappointed with Sterling McCall Hyundai's Service I had high hopes when I purchased my car from Sterling McCall Hyundai in August 2022, but my experience with their service department has Service I had high hopes when I purchased my car from Sterling McCall Hyundai in August 2022, but my experience with their service department has been nothing short of a nightmare. After only 3-4 months of use, my car's engine broke down, and the problems began. First and foremost, the service center took my car in for testing, which lasted an excruciating two weeks. During this time, I was not provided with a substitute car, leaving me without transportation. This lack of courtesy and consideration for customers was deeply disappointing. Once they finally identified the issue, I was informed that the engine needed replacement, and it would be covered by Hyundai. However, what was initially promised to take two months ended up dragging on for an agonizing four months. This delay caused significant inconvenience and frustration in my life. To make matters worse, I recently discovered that the air intake hose was damaged during the engine replacement. I promptly brought my car in for service last Friday, with the expectation of a response by Monday. However, as of Wednesday, I am still waiting for a call from the service advisor. My repeated attempts to reach out to the service center have gone unanswered, and I have received no callbacks. The lack of communication and disregard for my time and convenience has left me incredibly upset and frustrated. I depend on my car for daily activities, and the fact that Sterling McCall Hyundai has not provided a substitute vehicle during this ongoing ordeal is a clear lack of integrity and customer care. I sincerely hope that my situation can be resolved promptly, but my experience thus far has left me questioning the level of service and professionalism at Sterling McCall Hyundai. Customers should not have to endure such frustration and inconvenience when dealing with a reputable dealership. How much longer will I have to wait for my car to be properly serviced? More
by Kargin
Employees Worked With
Fred
