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Sterling McCall Hyundai
Houston, TX
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Terrible experience with the service center for a recall repair. Online estimate was 1 hour so I elected to wait when setting up my appointment. On arrival, an oil change was added to my appointment since repair. Online estimate was 1 hour so I elected to wait when setting up my appointment. On arrival, an oil change was added to my appointment since I was close to the next maintenance cycle. I was told I would likely be waiting 2-3 hours which I was okay with. I ended up waiting over 5 hours. The service center is not very optimized. My appointment was at 1:15 pm, which is when I arrived. Work on my car did not even start until 2:50 pm. I know this because I receive notifications of my car status. Also saw the car was sitting in the parking lot. at 4:30 pm I was told they have parts for the recall and if I wanted them to proceed. Not sure why they wouldn't just proceed, especially since the repair only took 30 minutes to complete. They didn't start working on this until 5:00 pm. Car was finished at 5:30 pm and sent to detailing to be cleaned. Not sure why this added an extra hour but I didn't get the car back until 6:30 pm. Next time I'll drop my car off and call an Uber or find another service center. Most dealerships I've worked with in the past have offered either transportation service or a loaner vehicle for repairs this long. Also on top of this, I asked for my washer fluid to be topped off since I was receiving low fluid notifications. The service rep Glenis confirmed with me that it was topped off. Surprise, when I got my car back it was still low. I didn't want to wait another 2 hours so I just drove off. More
Representative Maria was quite attentive and understanding of what we were looking for and she dedicated a good part of her time helping us so we could take a good decision understanding of what we were looking for and she dedicated a good part of her time helping us so we could take a good decision More