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Sterling McCall Hyundai

Houston, TX

4.5
893 Reviews

10301 Southwest Fwy.

Houston, TX

77074

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Showing 893 reviews

August 09, 2024

It took a while to get the car’s oil change done. But it was busy. It’s like the hospital, hurry up and wait. They should have a small library for customers. The car is running great. And a free car More

by janetkrueger58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caden.
Aug 13, 2024 -

Sterling McCall Hyundai responded

Thank you for your feedback. We apologize for the longer wait time during your oil change, and we appreciate your understanding given how busy it was. We're glad to hear that your car is running great and that you enjoyed the amenities we offer, like the coffee machine and free car wash. We appreciate your suggestion for a small library and will consider it to improve the waiting experience. We look forward to serving you again in the future. Maurice Caraway General Manager mcaraway@sterlingmccallhyundai.com

August 08, 2024

Really liked this dealership! Made me felt welcomed and did not rush me in making a decision. Would recommend Andy to anybody looking for a vehicle. More

by Natalie.lara.714
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodger, Andy
Aug 10, 2024 -

Sterling McCall Hyundai responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 02, 2024

Son mentirosos, tramposo y poco responsable en su trabajo. Con tal de vender rompen todos los consecto de inestabilidad More

by Guillermo Perez Viton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Maria y pedro, Frank Galan, Maurice Caraway
Aug 02, 2024 -

Sterling McCall Hyundai responded

Guillermo Perez Viton, Gracias por informarme sobre tu situación. Tenga en cuenta que estamos investigando sus inquietudes y pronto nos comunicaremos con usted para ayudarlo. Si hay algo que pueda hacer mientras tanto, no dude en ponerse en contacto conmigo. Maurice Caraway General Manager mcaraway@sterlingmccallhyundai.com

August 01, 2024

Great customer service and great deals. We left with a car as happy customers. Maria was a great sales rep as well. More

by asifiqbal007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria, Frank Galan, Maurice Caraway
Aug 02, 2024 -

Sterling McCall Hyundai responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Hyundai. We are always more than happy to assist you if anything else comes up. Take care!

July 30, 2024

Everyone was very helpful the minute I stepped foot inside. They were patient and made my decision easy. More

by emmaortega933
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Nowell and Carlos Becerra
Jul 31, 2024 -

Sterling McCall Hyundai responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 30, 2024

I came back to Sterling McCall after test driving and turning down an offer with another Hyundai Dealer near. I hated being lied to, and getting the run-around at the other dealer. I had given up the More

by Chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Priest
Jul 31, 2024 -

Sterling McCall Hyundai responded

Hello Chris, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 30, 2024

My first bad experience was leaving a review after I was asked by the dealerships automated survey. I left a poor review because the agent wasn’t very nice and would get bothered by any question I had. I re More

by andreagp14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Galan
Jul 31, 2024 -

Sterling McCall Hyundai responded

andreagp14, Thank you for informing me about your service experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Maurice Caraway General Manager mcaraway@sterlingmccallhyundai.com

July 30, 2024

4 hours 30 minutes oil change with appointment. .. No express Lube... bad experience need improve Efficient of Time More

by Ronald5003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Galan, Maurice Caraway
Aug 01, 2024 -

Sterling McCall Hyundai responded

Ronald5003, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the extended wait time for the oil change service. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more details on your experience and how we can improve in the future. Maurice Caraway General Manager mcaraway@sterlingmccallhyundai.com

July 29, 2024

Thankful I was able to make a same day appointment. Everyone was nice, and it was very clean and accommodating. It was an hour from my house and I would definitely come back here. More

by soniaglaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Galan, Maurice Caraway
Jul 31, 2024 -

Sterling McCall Hyundai responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 28, 2024

Service department is absurdly slow. I’ll never take my care there for service w. More

by divenpuff
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig
Jul 31, 2024 -

Sterling McCall Hyundai responded

divenpuff, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to the extended wait time. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Maurice Caraway General Manager mcaraway@sterlingmccallhyundai.com

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