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Sterling McCall Hyundai

Houston, TX

Overview
Reviews
Vehicles
4.5
998 Reviews
Call Dealership (713) 981-3990
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10301 Southwest Fwy.

Houston, TX

77074

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Showing 998 reviews

July 01, 2025

Donhan is always so kind and attentive to my needs. Love his customer service. Location is a big plus also . More

by tanisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donhan
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June 29, 2025

I came here to get my maintenance done and the experience was way better than I expected. First off, the place looks so clean and modern I would say and a good place to wait until the maintenance was fixed. More

by R.R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Hernandez
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June 28, 2025

Caleb went all the way out to make sure my tires were fixed. He is extremely kind and I am super grateful 🙏. Thank you More

by Marielaurance7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
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Jun 30, 2025 -

Sterling McCall Hyundai responded

Hi, we're happy you found Caleb to be so supportive during your experience here at Lexus of Albuquerque. We are always more than happy to assist you if anything else comes up. Take care!

June 27, 2025

Pleasant no hassle experience with great salesman and financial person who made the visit enjoyabke More

by lccalnan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Galvan
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Jun 29, 2025 -

Sterling McCall Hyundai responded

Hi, thank you for sharing your positive experience with us! We're thrilled that our team was able to provide you with a hassle-free and enjoyable visit. We appreciate your support and look forward to seeing you again soon!

June 27, 2025

Awesome service department, they took great care of my needs and even offered lower price options. Dothan is exceptional and will keep bringing my car to him. More

by David B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donhan Murrell
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Jun 29, 2025 -

Sterling McCall Hyundai responded

Hi David, thank you for the amazing review! We are thrilled to hear that our service department provided you with outstanding care and options at a great price. We are lucky to have Dothan on our team and look forward to continuing to serve you and your car. See you soon!

June 26, 2025

Great customer service. Didn’t take long. Mr. Cedric was very personal and explained everything to me. Keep up the great service More

by Mariepipes1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric , Frank Galan
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Jun 27, 2025 -

Sterling McCall Hyundai responded

Hi, thank you for sharing your positive experience! We're looking forward to your next visit with us!

June 25, 2025

Troy my advisor is great. He explain the time it would take to service the car. I was updated and charges explained. I will continue to bring the car to sterling for service More

by Sonie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Galan
Report | Print
Jun 26, 2025 -

Sterling McCall Hyundai responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 23, 2025

Sterling McCall Hyundai is conveniently located, has WiFi, and work space if you need to wait at the dealship while your car is being serviced. More

by lesar51
Workmanship
Recommend Dealer
Yes
Employees Worked With
Heather Woodard, Frank Galan
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Jun 25, 2025 -

Sterling McCall Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 19, 2025

Super patient, kind, understanding, and genuinely wanting the best choice for each customer's needs. They explain every step of the process too! More

by Nicole
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria, Philip, Alejandro (remotely) were fantastic!!!, Frank Galan
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Jun 21, 2025 -

Sterling McCall Hyundai responded

Hi Nicole, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Hyundai. We hope to be of service to you again in the future. Best wishes, Sterling McCall Hyundai

June 19, 2025

9am oil change appt. Arrived 8:30am. Didn’t get out til 11:30-for an OIL CHANGE! Second time same-no more! More

by lmlee786
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jun 21, 2025 -

Sterling McCall Hyundai responded

We sincerely apologize for the extended wait time you experienced during your recent visit. While we do believe you were notified ahead of time that we were experiencing a backup before your vehicle was written up, we completely understand that the delay did not meet your expectations — especially for an oil change. Please know that in situations like this, we also offer a complimentary ride share service so you don’t have to wait at the dealership; we would have been more than happy to arrange that for you. We truly value your time and your business, and we’re very sorry for the inconvenience. We appreciate your feedback and will continue to work on improving our processes to serve you better in the future.     Thank you,  Heather Woodyard Service Director 713-981-3948 hwoodyard@sterlingmccallhyundai.com

Jun 21, 2025 -

lmlee786 responded

Thank you for your response. However, an "appointment" carries the expectation that you have a reserved spot. An oil change does not take an extended period of time. I had things to do - which, again, is why I made an appointment in the first place. I took respect of the dealership time and arrived well ahead of my appointment time with no expectations of getting in "earlier". I just don't like the idea of arriving late to an appointment. I also expect MY time to be respected. I indicated on my appointment that I would be waiting. I don't even wait that long at the doc office! And then, your service personnel indicated I needed both air filters. I had replaced them just two months prior. Yes, the video showed a little debris, which is totally normal. I also paid less than half the price that was quoted for the filters when I replaced them. This is not acceptable.

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