Sterling McCall Hyundai South Loop

Dattatreya Shodhan Is The Best Dat was friendly, wonderful and professional. He made buying a car as easy as pie! I would buy another car from him anytime! He was a pleasure to w Dat was friendly, wonderful and professional. He made buying a car as easy as pie! I would buy another car from him anytime! He was a pleasure to work with! More

love it here Thank you Jorge for a great job. I love my car. I will tell my friends to come here and get from him. He was very understanding on what i wanted and g Thank you Jorge for a great job. I love my car. I will tell my friends to come here and get from him. He was very understanding on what i wanted and got me what i wanted. More

Purchase experience Excellent staff especially my dealer, the manager and Naza they were so patient with me and to all my concerns, they even suggested tips on financing Excellent staff especially my dealer, the manager and Naza they were so patient with me and to all my concerns, they even suggested tips on financing and refinancing my car More

Bought the car without the pressure I had a great experience but the ioniq. The salesperson was respectful and curteous. I would recommend doing business with this dealership. We love ou I had a great experience but the ioniq. The salesperson was respectful and curteous. I would recommend doing business with this dealership. We love our new car More

Santa Fe purchase The purchase of our Santa Fe was very pleasant. The sales lady Sara did everything to earn our business. She was very professional as was the manager The purchase of our Santa Fe was very pleasant. The sales lady Sara did everything to earn our business. She was very professional as was the manager of the dealership. More

Great Sales person My sales person was amazing and is a keeper at this dealership. He is very professional and well vers in his craft. He is in my opinion an asset to yo My sales person was amazing and is a keeper at this dealership. He is very professional and well vers in his craft. He is in my opinion an asset to your organization. More

Hats off to Datta My Honda was flooded. Needed a car and friends recommended hyndai. So gave it a shot and ended leasing one. Lovely the way Datta took me through the w My Honda was flooded. Needed a car and friends recommended hyndai. So gave it a shot and ended leasing one. Lovely the way Datta took me through the whole process with a big smile. More

Selling Flooded cars!!!!! After having a total loss of my Hyundai Genesis during Hurricane Harvey, I decided that I would purchase a new car of the same make and model that I h After having a total loss of my Hyundai Genesis during Hurricane Harvey, I decided that I would purchase a new car of the same make and model that I had previously. I made initial contact by the internet to start the shopping process. Once the Internet Manager discussed what I was looking for and my immediate concerns, she advised that she had spoken to her Sales Manager and that they were able to find financing and that she was at the point where my family and I could come and go to the financing department to finish the purchase. We arrived and found out that what she said was not true. We agreed to go ahead and negotiate even though they initially were deceptive. The sales man takes us to a car that they had picked out. When he opened the door, I noticed discoloration on the floor board and a smell that led me to believe had been flooded. I asked the sales man at that point whether the vehicle had been flooded. He stated that the dealership had not been affected by the flood and they had confirned that none of the cars on the lot had been flooded. We go back inside to discuss financing and the sales man begins to agressively discuss the benefits of leasing and I advised that I was looking to finance a vehicle. He responds that the vehicle would be much cheaper as a lease. And that more than likely for them to meet the amount of what I had set as my monthly payment limit, leasing would be my best option. I asked if he could give me an idea of what my monthly payment would be with financing versus leasing. Of course all of the numbers for financing were over my limit. We began to discuss again leasing with him explaining again how this purchase would be better as a lease with the fact that my car that I had previously didn't have gap insurance and there was a balance that would have to be added in to the purchase amount for the new vehicle. Several times I left the dealership throughout this negotiation because I felt they were wasting my time when I would only agree to the terms that I had initially asked for, before setting a foot on their property. Each time, they would call and tell me that they would meet my terms. When I would come back, it was the same thing. They would start again offering conditions that did not meet my conditional limits. I am upset with myself for not walking away then. However with my home being uninhabitable from the flood and losing my vehicle too, I would now identify myself a motivated buyer. We finally agree to the lease and go to financing, each tine they would negotiate a monthly payment for the lease, the allowed mileage would decrease without advisement. The sales manager would state a certain amount of miles for one price, the sales man would gloss over the mileage and each time they would advise that it wouldn't matter because more than likely since I was loyal to the brand that when the end of the leasing term would occur, I would purchase the same brand and there would be a mileage waiver due to loyalty. So the finance manager started by stating the details of my purchase including allowed mileage, he advised that the monthly payment would be based on 10,000 miles although the sales manager had just said 12,000. I stopped him and told him what we had been told, he contacted the sales manager, who then comes to the finance office. He again states that it won't matter because I was loyal to the brand and would purchase the same Make of car at the end of my lease. We agree to completing the financing. After all the papers were signed the finance manager asked why we agreed to a lease, I told him that the sales department had advised that this was the only way they could meet my monthly payment limit. He calculated what he thought would be the amount as financed, it was a little more than my limit but I asked could I change to finance, I am not sure still days later what was his response when I think about it now. We finish and go back to the sales man who makes delivery of the vehicle. When I get in, I noticed that they had sprayed some type of fragrance that smelled like an air freshener. I thought it was weird that a new car would have been sprayed with air freshener which was not done with the previous car that I bought from the same dealership a year and a half ago. I haven't met a person in my life that doesnt like the new car smell. The vehicle had 19 miles on it at the time of purchase and should have smelled like a new car. It's late the dealership is closing, I just go with it. The next day, Thursday I drive to work and back and the car still smells like the air freshener. Friday morning, I open the door to get to work and the car smells like mildew. I contact my husband and we agree to meet so that he could assess the car. On the way there, I am nauseous the whole time. We meet. He smells it and agrees that the car did smell like mildew. We call the Sales Manager and he told us that if the car smells and we had concerns to definitely come to the lot and they could swap it out for another car to ensure we were satisfied. They take the car to the Service Department where the Service Manager and my husband inspected the car to confirm there were other signs of water damage including rust on the brake disc, the shocks, and other aluminum parts of the engine. There were parts of the suspension front and back that showed corrosion. My husband points out the signs of water damage. The Service Manager then admits that they had, "two cars that had flooded." The Service Manager tells my husband that he disagrees. As they continue to discuss the service manager says that if we were not satisfied that we could go back in and just swap out the car. We go back to Sales, they leave us waiting for an extended amount of time. The Sales Manager finally comes back and says that since they didn't see signs of damage there was nothing he could do. We express our dissatisfaction. He agrees to go back and negotiate with the General Manager to see what they could do to ensure we were satisfied. He comes back and says the General Manager agreed to allow me to choose another car of the same model with the same features. All of them still have the same discoloration of the floorboard and the smell. The discoloration made the grey carpet look green in spots. I asked if they could show me a car that had been delivered after the burricane, the sales man advised that they didn't have cars that had been delivered after the flood. We find out that they had not submitted the financing paperwork and the Finance Manager states that he didn't get my signature on the right line on one of the forms. I have never re-signed any paperwork and am concerned that they would forge my signature because they seem to serve customers with no morality. We expressed dissatisfaction again. I call customer service of the credit card that I had used for down payment, I was advised that the dealership had put a hold on the amount put had not claimed it so it was still considered pending and if they didn't claim it within 72 hours it would release the hold. My husband tells the Sales Manager that he wants to go to Dallas, San Antonio or Austin to look. I tell my husband that there are other dealerships that are closer to our home. The sales manager stated, "everybody's cars in the city were flooded." I tell him that this may be true however every dealership was not going to try to sell their flooded cars. We leave with the agreement that they would not claim tbe money and were free to continue shopping elsewhere. As we are driving away, the Sales Manager contacts us and asks that if he could get another vehicle from one of the cities my husband had named, would I be interested. I agreed that I would. The weekend passes and we have no contact with the dealership especially because my husband's mother had a stroke and passed away. The sales manager contacted me on Monday asking what colors did I want. I answer and ask him how I would be able to confirm that the car was coming from another city. He said he would be able to verify. Today, we call the sales manager to find out why they had claimed the funds. He stated because he was going to be able to get a car in either later today or tomorrow. We agreed but gave the condition that we would need to have evidence that the car came from another city. He stated that this was not a problem. We get off the phone. An hour later, the sales manager calls back and says that now the General Manager would not authorize bringing in another car since they didn't agree the first car had been flooded. My complaint is with the deception they used to make the sale, the inconsistency in the information they would relay, feeling pressured in to leasing a car, not fulfilling the remedy that they kept promising would result in an undamaged vehicle, and the continious lying that they did. I am at a point where there is a loss of my money in a product that would cause health concerns and not be able to provide all the safety that an undamaged car would have. My desired settlement would be either a complete refund or that they fulfil the continued promises to bring in another car from another city not affected by the hurricane. I feel they continued to delay until they could take my money and once they had it to deny us any recourse to ensure our satisfaction. The sales manager kept repeating in the initial call that he wated to ensure that we were completely satisfied. However in his follow up call, there seemed to be no concern to do what he promised. More

Great Service Jorge was awesome! He helped me get the car I needed and wanted and worked with me along the way. Everyone was very nice and worked with me the best t Jorge was awesome! He helped me get the car I needed and wanted and worked with me along the way. Everyone was very nice and worked with me the best that they could. Would definitely come back for my next car! More

great service going to south loop was the best decision i made the salesperson was very nice knowledge of the vehicle and process was excellent they made sure i was going to south loop was the best decision i made the salesperson was very nice knowledge of the vehicle and process was excellent they made sure i was taken care of by the finance and even on a busy day Robert will come and ask if will ok and to give a few minutes more on the car because he was making sure they put the resistall on the car so will didn't have to make another trip for them to do. i will define come back to buy another car from south loop Hyundai. More