Sterling McCall Hyundai South Loop

They lied to me to get me in the door. They promised me one thing and when I showed up it was not what we agreed upon. one thing and when I showed up it was not what we agreed upon. More

I would give zero stars if I could. I scheduled an appointment over a week ago for a 7:30 am today, Saturday 10/16. In the notes I specified my engine light had come on (it's been on and off for a wee appointment over a week ago for a 7:30 am today, Saturday 10/16. In the notes I specified my engine light had come on (it's been on and off for a week and a half now), I most likely would need new rear brakes, and to look at the open recalls that I've received communication over. Well, as I walked in at 7:25 to check in, I was nonchalantly informed that they were 3+ days out for diagnostics and would need to keep my car until sometime next week. This is NOT possible as I am a teacher and it is my only vehicle. Then I asked about my brakes, to which she replied some machine is down, so they wouldn't be able to do that, either. I then asked what they COULD do--she explained a state inspection. I asked, "So you can basically do nothing?" Yes, was the response I received, then I was asked if I would like to reschedule. I explained that I was upset because I drove nearly 40 miles one way to go to them (it's where I bought the car and have had my maintenance done), that I'm a teacher and this is my only day to sleep in and I would not be returning, as I'll choose the dealership right down the road from my house. I CANNOT explain how frustrated I am over their lack of communication. A phone call on Thursday evening, or Friday, explaining that they would need to keep my car to run a simple diagnostic check would have been 100% appreciated, as I would have gone to my local dealer instead of wasting my time and gas. The customer service in the Service Department is officially the worst I have ever experience. Please don't take you car to them. More

My experience purchasing a car from Sterling McCall Hyundai was a nightmare. Due to lack of management, unprofessional and incompetent salesmen, made for an unforgettable experience. The 2012 Toyota Co Hyundai was a nightmare. Due to lack of management, unprofessional and incompetent salesmen, made for an unforgettable experience. The 2012 Toyota Corolla car I was supposed to look at was locked and the key was missing for hours and when it could not be found, in their infinite wisdom, it dawned on them to finally make one. While I was waiting for the key to be found, another Corolla from their other location, which I was interested in, which was less expensive, was to arrive thirty minutes after the salesman had said that it was on its way. Having waited hours for the car to arrive, I was notified that it would not be allowed to leave the dealership, with no reason given. Since I was tired of this reprehensible behavior, I purchased the car that was was missing the key, as that was the only choice I had, even though I was interested in looking at the other car. I was at the dealership at 10:00 am in the morning and left about six in the evening. After another issue with insuring the car occurred, I finally left the dealership. When arriving home I noticed a deep scratch and dent on the passenger side of the car, which was not there before. I tried to contact the salesman the following morning, notifying him of the damage and also an unusual noise in the engine compartment. The salesman did not return the call. Obviously a lack of concern and communication. I contacted the used car manager, telling him about what the salesman had told me about returning the car if any problem was found in three days and that it would be taken care of. He told me that the salesman misinformed me and that he would speak to him about it and contact me afterward, which he didn't. For me to wait an entire day and to go through what I did without an apology is reprehensible. I definitely would not recommend this dealership to anyone. I went to three other dealers, including one owned by Sterling McCall and was told that the car I purchased was overpriced and that the retail price of the car was between $7,300.00 and $7,900.00, because of the high mileage, which diminished the value of the car by $1500.00 to $1800.00. The trade in value was $6000.00. The cars purchase price was $9854.00. A little excessive. When I spoke to a used car manager at a dealership owned by Sterling McCall about my experience, he apologized and told me he does not deal with Sterling McCall Hyundai because of the difficulties he has had with their used car department and their lack of communication. If this is how they treat their customers, they should be ashamed. To give them one star, is one star too many. I don't know if these positive reviews are fabricated, but I would recommend anyone wanting to purchase a car from them, to go elsewhere to avoid the aggravation and inflated cost of a car. More

About 3 months ago, I had a really bad experience at 610 loop hyundai. The manager reached out to me swore to make it right. I can say, this dealership went above and beyond to make sure that previous exper loop hyundai. The manager reached out to me swore to make it right. I can say, this dealership went above and beyond to make sure that previous experience was glitch in my experience. Thank you Jesse, you restored my faith in Hyundai/Genesis products. More

Exelent work And friendly people easy and fast solution to my problem.Now I'm taking it there when I need again. Tank you bye to my problem.Now I'm taking it there when I need again. Tank you bye More

I didn't expect to be at the dealership for an oil change and tire rotation for 2.5 hours with an appointment, then my car not returned where i dropped it off. I had to go find it in the parking lot. and tire rotation for 2.5 hours with an appointment, then my car not returned where i dropped it off. I had to go find it in the parking lot. More

Lack of integrity by this dealer. Sold me a car that they put through their big inspection only to have it fail a state inspection. This is a bait and switch operation. Run to some other more reputabl they put through their big inspection only to have it fail a state inspection. This is a bait and switch operation. Run to some other more reputable dealer. More

Great service from Stevie and her crew as usual. She keeps her word with me and my Genesis. Called and emailed with updates and didn’t have me waiting any longer than needed. keeps her word with me and my Genesis. Called and emailed with updates and didn’t have me waiting any longer than needed. More

Javier and the team are awesome. I love this team. They are courteous, prompt, and have shuttle service. Typically, about a 6 hour turnaround when dropping off. Convenient location fo I love this team. They are courteous, prompt, and have shuttle service. Typically, about a 6 hour turnaround when dropping off. Convenient location for the Houston Med Center More