Sterling McCall Hyundai South Loop

Prompt and courteous service Easy to make an appointment. Service was well done. Checkout was easy. Thanks also for the car wash & vacuum. Will see you in a few months for nex Easy to make an appointment. Service was well done. Checkout was easy. Thanks also for the car wash & vacuum. Will see you in a few months for next checkup. More

Excellent service I want to get in and with quality service, it was provided to me when visiting south loop Hyundai. I highly recommend it to anyone. I want to get in and with quality service, it was provided to me when visiting south loop Hyundai. I highly recommend it to anyone. More

New Car Purchase Mark, Fabien and Orlando were amazing and exhibited EXCELLENT customer service!! All three were extremely polite and went out of their way to make the Mark, Fabien and Orlando were amazing and exhibited EXCELLENT customer service!! All three were extremely polite and went out of their way to make the deal happen. More

Prompt service fully explained Very happy with this dealership. Brought my Santa Fe in for service--they arrange an Uber ride for me back home at no charge to me. They called me w Very happy with this dealership. Brought my Santa Fe in for service--they arrange an Uber ride for me back home at no charge to me. They called me when my auto was ready and sent another Uber to pick me up at their expense and return to the dealership. Explained exactly what was done and what was checked on my Santa Fe. I will continue to use these folks! More

Fast, Easy and Efficient It was easy to schedule an appointment and fast sign in when dropping off my car, super efficient with free emenities like car wash, complematory ins It was easy to schedule an appointment and fast sign in when dropping off my car, super efficient with free emenities like car wash, complematory inspection and fluid check. I would recommend this place. More

a genuine conversation, not a script I always understand my services that are given and the prices appear fair. I also like the fact that although recommendations are made for future serv I always understand my services that are given and the prices appear fair. I also like the fact that although recommendations are made for future services, it is never forced upon me. The service guys actually know my face and remember my name. More

honest service I took my car in for diagnosis of a sound my car makes. The sound is quiet and I was not sure if it was a problem. Hyundai said there was no problem I took my car in for diagnosis of a sound my car makes. The sound is quiet and I was not sure if it was a problem. Hyundai said there was no problem with the car. In my experience with other car dealers, some make up a problem when there is none just to get money. I was glad Hyundai did not do so. More

GM could sell ice water to Frosty the Snowman He even convinced me my trade wasn’t worth what it was! Mark’s the BEST! Like I said in the title of the review, he could sell ice water to Frosty t He even convinced me my trade wasn’t worth what it was! Mark’s the BEST! Like I said in the title of the review, he could sell ice water to Frosty the Snowman AND a gold necklace to King Tut, and put it all on the same P.O.!! More

Worst car dealer experience ever. I've waited about 8 hours to post this review in order to give myself time to wind down and think through the entire experience. it's still the singl I've waited about 8 hours to post this review in order to give myself time to wind down and think through the entire experience. it's still the single worst experience I've ever had with a car dealer. The level of dishonesty is truly mind-boggling. I've been looking for a pick-up for my soon to be 16 y.o. son. The dealer website as well as the Cargurus.com website both listed a 2011 Toyota Tundra available at South Loop Hyundai. It looked nice and was in our price range. It is also a little over a 2 hour drive from our town to their location. I called 1st thing Saturday morning to verify they still had the truck and ask a few questions. Karen answered my call and said she would check to verify that they still had the truck. I explained that we would be driving a long way and that I didn't want to waste a trip that far. She called me back and said they definitely had the truck. I asked her if there were any issues or any damage not visible in pictures, no matter how small or insignificant. She assured me the truck was in great shape and that their service department always does a thorough inspection before they list a vehicle for sale. I said OK, that I would drive down with my wife and son. She asked to schedule an appointment and I gave her the time we would arrive. We caught some traffic on the drive down to Houston and we were running a little late. Karen called me back to verify that we were still coming. I apologized that we were running late due to traffic and asked to verify that the truck was still available. She said it was and that she'd be happy to see us when we arrived. We arrived at the dealership and were greated at the door by a salesman who was clearly expecting us. When I gave my name, he knew exactly which truck I was interested in and IMMEDIATELY SAID THAT THEY HAD SENT THE TRUCK TO AUCTION EARLIER IN THE WEEK BECAUSE IT HAD "LOTS OF ISSUES". I thought maybe he was talking about a different truck. I pulled up on my phone the truck I wanted and explained that I had verified with Karen twice that the truck was available. He immediately became very defensive and said that the truck I wanted was gone and had issues. He actually said "you should be glad we aren't selling you that one" and proceeded to tell me he would find me another, similar one at one of their other dealerships. I immediately told him "no" and walked out clearly angry. First one, then a second manager followed us to my truck and apologized... sort of... they clearly had no idea who Karen was and after looking at the phone # she called me from, they told me that was someone from their internet sales team... located somewhere else entirely. The manager said they sent the truck to auction because "it wouldn't even start" and they "don't sell vehicles with that kind of issue". It is absolutely, 100% certain that they knew they didn't have that truck on the lot when I called the first time. They didn't care about anything but getting me to their dealership to try to pressure me into buying something else. By the way the salesman was waiting for us when we arrived, he clearly knew they didn't have the truck and he had clearly already talked to Karen. If he hadn't, he wouldn't have known my name or which vehicle I was interested in. Either of them could have called me to let me know they didn't have the truck, (I know they had my phone #, they called mid-trip to verify I was coming). Instead they wasted almost 5 hours of my day plus the expense of gas and eating out just to get me to walk in their door. There isn't an apology they can offer that will undo what they did. They were deliberate and determined in their dishonesty. They have thoroughly and completely earned as much distrust as is humanly possible to give them. I sincerely hope that every single potential victim (liars can't have customers, only victims) reads this review and chooses to take their business elsewhere. More

Amazing Service! Kevin provided outstanding and amazing customer service! You and the rest of the staff were very attentive and helpful. Thanks Kevin McBryde for your Kevin provided outstanding and amazing customer service! You and the rest of the staff were very attentive and helpful. Thanks Kevin McBryde for your expertise and friendliness. More