Sterling McCall Honda

When I walked into the dealership, it seemed to me that everyone there was ready to assist me with what I was interested in - there is great customer service. The salesmen that I dealt with were all very f everyone there was ready to assist me with what I was interested in - there is great customer service. The salesmen that I dealt with were all very friendly, knowledgeable, and were ready to put me into my amazing 2009 Honda Civic. The paperwork and everything was processed quickly, so I wasn't sitting around forever, and they explained everything step-by-step. There were NO hassles! All-in-all, purchasing my car was a positive experience at Sterling McCall Honda, I'm more than pleased that I drove in from Louisiana, and I appreciate all of those who helped me out! More

I found a car on their website that I was interested in. In their ad on their website it says "We will not be under sold! If you see a similar vehicle w/similar miles print the ad and bring it to Raphael @ In their ad on their website it says "We will not be under sold! If you see a similar vehicle w/similar miles print the ad and bring it to Raphael @ Sterling McCall Honda! I'll beat the deal by at least $100! Call Raphael Ali @ (888) 878-4958 for a quick & painless purchase experience! Please call for more information." I got on the internet and printed several ads with prices as much as $4,000 lower. They were from all over the country including San Antonio and Louisiana. I drove the car, loved it and asked what we could do. Raphael invited my husband and I into his office where he told me the internet price which is what he "owns it at" was $19,990. I took out my ads and put them on the desk and he immediately said that he couldn't beat the deal. The prices would have to be on cars in the area. (Didn't say that in the ad!) He took the price from the car located in San Antonio which was $3,000 less than his and went to speak to his manager and said he'd "try", but he knew he wouldn't be able to sell the car at the price it would take to beat the deal I had printed out. After several minutes, Raphael came back and offered the car for $600 less than the $19,990 that he had advertised it on the website. He told us that the statement that he'd beat the deal by at least $100 meant that he'd beat his own deal. That makes absolutely no senses and definitely is NOT what the ad states. My husband stated that this would be considered false advertisement, to which Raphael replied "no, it's not." Raphael tried adding stipulations to the ad, but no such stipulations were included in the ad, and there was not a disclaimer stating that the car had to be in a specific area, or that the ability to beat the deal would depend upon how much he "owns it" for. It's all BS, and he's not heard the last from me. If you advertise something such as this any stipulations, or specifications that would void the deal would have to be listed somewhere in the ad, or shown as a disclaimer. I will be speaking to someone else at Sterling McCall Honda and if I can't get any satisfaction by doing so, I will contact the Attorney General's Office. This IS false advertisement at it's finest, and I have no intentions of dropping this. If he thought he'd seen or heard the last from me when I walked out of the dealership, he's WRONG! It's not over until there is no further recourse, Raphael. Remember my name, you'll be cursing me later.... More