Sterling McCall Honda

Quite an adventure Due to time restriction, I was able to secure a vehicle that met my requirements. Excellent help by the Sales Team - from the start (showing vehicles) Due to time restriction, I was able to secure a vehicle that met my requirements. Excellent help by the Sales Team - from the start (showing vehicles) until the transaction (finance) is finished. More

Great car for a great price!!! Upon our arrival, Brayan Vasquez met us outside as we came in to look at a vehicle. He was knowledgeable and a pleasure to work with in our purchase o Upon our arrival, Brayan Vasquez met us outside as we came in to look at a vehicle. He was knowledgeable and a pleasure to work with in our purchase of the vehicle. We got an amazing car for an incredible price. Can't ask for much more from the sales department. The only reason I didn't give them five stars is for their financial department. While they were also friendly and accommodating, they were also very slow in general. We had to wait for an hour to meet, but they did get us an incredible rate and for that I am very grateful. Thanks for the good deal! More

A+ customer service Amazing customer service throughout, from sales, to financing to the service department and beyond. I Would highly recommend this dealership to any of Amazing customer service throughout, from sales, to financing to the service department and beyond. I Would highly recommend this dealership to any of my friends or family members. More

Great buyer experience I bought two cars from brayan vasquez, and he is a great salesman he helped me so much i love my honda accord and will not buy from anyone else but hi I bought two cars from brayan vasquez, and he is a great salesman he helped me so much i love my honda accord and will not buy from anyone else but him best experience ever seems like everytime i come back to purchase a car from him the experience gets even better than the last one awesome dealer awesome experience More

Amazing dealer I was a first time buyer and my sales person Bryan Vasquez was so helpful through the whole process. I highly recommend asking for him when needing he I was a first time buyer and my sales person Bryan Vasquez was so helpful through the whole process. I highly recommend asking for him when needing help. I love my car and wouldn't have gotten a better deal any where else. More

Quick and helpfull Offered a decent price for my trade in and was able to purchase my pre-owned at an outstanding price. Salesman Brayan took his time and helped us find Offered a decent price for my trade in and was able to purchase my pre-owned at an outstanding price. Salesman Brayan took his time and helped us find a car that fit our needs. More

Wonderful experience! Best car buying experience..Out of this world customer service! I will never purchase a car anywhere else again. They truly care about the customers Best car buying experience..Out of this world customer service! I will never purchase a car anywhere else again. They truly care about the customers needs and support them throughout the experience. More

Best dealership in Houston area My wife and I go through cars fairly frequently due to driving long miles for work. We have purchased our last 6 vehicles from the manager Todd in use My wife and I go through cars fairly frequently due to driving long miles for work. We have purchased our last 6 vehicles from the manager Todd in used cars and Mr. Harper from used car sales. These two are always doing everything they can to meet our needs and have always succeeded. From sales to finance to service, you won't find a better place to buy a car or get it serviced. I won't buy from anyone else. More

Timing Belt replacement Timing belt replaced as per recommended interval Clattering noise at startup which disappears in 3-4 minutes after startup indicating a faulty timin Timing belt replaced as per recommended interval Clattering noise at startup which disappears in 3-4 minutes after startup indicating a faulty timing belt tensioner . Belt water pump and seals replaced but NOT the tensioner . This being a kind of major overhaul why not replace the tensioner ??? Now 20 thousand mile later all needs to be replaced again?? This is the worded dealer ship service ever encountered The Service representative is trying to charge me for a new full belt replacement job? I beg your pardon 20 thousand mile and it is actually not done right in the first place? Forgetting or just not replacing one of the major components during a timing belt change? Come on let's get real this is BAD BAD BAD ! It is also not the first time we have bad service work done on this car . More

Top-notch Service Center Reps Laurie and Brandon are excellent! I'm sure the others are too, but these are the only two I've dealt with over the last few months. I was there la Laurie and Brandon are excellent! I'm sure the others are too, but these are the only two I've dealt with over the last few months. I was there last month for an airbag recall, a few months before that for a dead battery, and this week because my Ridgeline wouldn't start. Each time I've been there I have felt that Brandon and Laurie went above and beyond to make sure I was taken care of as if I were a family member! It is so refreshing to see that were are still brands that value excellent customer service and people that really care. My previous car was a Mercedes and their customer service is excellent too, however, I usually paid $1200 each time I needed routine maintenance. My Honda is a 2007 that has been long off factory warranty and I was treated even better than at Mercedes and I didn't have to pay a dime. The first visit was the airbag recall, so obviously that doesn't cost a customer anything. However my airbag parts wouldn't be in for two months and they paid for a rental car for me for the entire time! This time my truck wouldn't start so I called the service center and Laurie answered. Laurie listened to my unique issue (stuck on the 6th floor of a Houston Med Center garage), she she told me to get my truck to the dealership and she would take care of me. When I arrived at the dealership Laurie went out of her way to make sure I had a loaner vehicle while my truck was getting fixed. She showed empathy and caring and I genuinely felt that she cared for me as a person. She got me into a new Civic as my loaner vehicle and communicated with me throughout the entire process that took a week to fix. They found the issue to be with my after market alarm. They fixed that issue as well as replace the passenger side airbag, put a new battery in one of my key fobs, and washed and vacuumed the truck! They did all of this work for me on the house!! I was definitely shocked and now, little do they know, I will upgrade my truck very soon for the new Ridgeline. I can't thank Laurie, Brandon and Sterling McCall Honda in Kingwood more for their superb customer service, but I will try with a pizza party for the service center on me next Friday. Thank you! More