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Sterling McCall Honda
Kingwood, TX
629 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 18, 2023
I changed my brake pads in September 2023, I went in for a routine service in December 2023. The mileage I had put on my new brake pads was less than 10,000 miles. The report they provided me stated my brak a routine service in December 2023. The mileage I had put on my new brake pads was less than 10,000 miles. The report they provided me stated my brake pads measured at 6mm. It very unlikely that I utilized 40% of my brake pad life in 10,000 miles, considering my last set of brake pads lasted close to 90,000 miles. More
by Js021500
Employees Worked With
Service department
November 14, 2023
Keisha is an outstanding employee. She was very prompt with sending me messages to update me. She went out of her way to help me. She was very prompt with sending me messages to update me. She went out of her way to help me. More
by bettiestubblefield
Employees Worked With
Keisha Clark gets 5 stars
November 11, 2023
My truck needed an interior driver-side door lamp cover and a front passenger-side fog light replaced. I went to the parts desk and ordered myself. I was told that I would receive a call when the parts c and a front passenger-side fog light replaced. I went to the parts desk and ordered myself. I was told that I would receive a call when the parts came in but I remember having to call them and the parts were there. After picking up the parts, I went to the service desk to get a quote (Bruce Anaya) on installing the fog light. The quote was higher than my other quotes but the difference wasn't worth the risk (more confidence in the dealership). I went online to schedule service to have the fog light installed on the following Saturday. Day of service, they took my truck in basically on time and performed the installation very fast. Overall, very pleased (small issue- the tabs holding the plastic portion of the bumper around the fog light weren't fastened back like it was). The only thing was that I was quoted 2+ hours for something that took about 45 minutes. I went to check out, and the price that I was being charged was the quote and not the actual work. Long story short, Bruce made it right and I will go back based on the honesty of the situation. More
by ken_elliott
Employees Worked With
Bruce Anaya, Will Solano
November 10, 2023
My car was in there two months ago for recap work and they reset my change oil alert but I didn’t have them change my oil. This time my car was in for an oil change and they did not reset the oil so it’s they reset my change oil alert but I didn’t have them change my oil. This time my car was in for an oil change and they did not reset the oil so it’s at 80% and I just had my oil changed. Don’t have time to go back up there. Break warning light was on and I was told it was because the battery was faulty and they tepoaced it. Just an inconvenience and makes me doubt the work was done right either time. Never had problems with navigation until the recall was worked I. Now it just keeps freezing. More
by kimberly_camp
Employees Worked With
Alexander
