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Sterling McCall Honda

Kingwood, TX

4.7
629 Reviews

22575 Highway 59 North

Kingwood, TX

77339

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Showing 629 reviews

March 20, 2024

Always friendly, always courteous, and always helpful. I have yet to meet anyone there who is not helpful---even cashiers. I bought my car there in 2019 and have been totally satisfied with all my servi More

by carolyndurr42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of technicians name. Sorry!
Mar 22, 2024 -

Sterling McCall Honda responded

We're glad to hear that you've had consistently friendly, courteous, and helpful experiences with us. Thank you for being a satisfied customer since 2019, and we look forward to continuing to provide excellent service for your car maintenance needs.

March 20, 2024

I had a 1230 app. Made it there a 12 for a oil change and left 3hrs later More

by Gladysblake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Isede
Mar 22, 2024 -

Sterling McCall Honda responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

March 20, 2024

Sterling McCall is tops in every way. Their service advisors are top rated as well as their service technicians. I have been coming here for 12 years and would not go to any other place t More

by pbuttermore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra J service advisor
Mar 22, 2024 -

Sterling McCall Honda responded

Thank you for your kind words! At Sterling McCall, we strive to provide top-rated service with our skilled service advisors and technicians. We're thrilled to hear that Alexandra has gone above and beyond to take care of your car. Your loyalty and trust in us for the past 12 years mean a lot, and we look forward to continuing to provide excellent service for many more years to come. Thanks again for choosing Sterling McCall!

March 19, 2024

I have always received kind courteous service. They are knowledgeable and prompt. The quality of their work is superior. I am never over charged and they keep a record of the service that is ne More

by vcruickshank51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keisha Clark
Mar 22, 2024 -

Sterling McCall Honda responded

We are thrilled to hear that you had a kind and courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 19, 2024

Easy to make an appointment and the work was done in a CD timely manner. More

by Doc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
Mar 20, 2024 -

Sterling McCall Honda responded

That's fantastic to hear! We strive to make the appointment process easy and ensure that your service is completed in a timely manner. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 15, 2024

Too good. They know how to make a customer feel confident about the choice being made. More

by bb64533
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan, Brayan Vasquez
Mar 16, 2024 -

Sterling McCall Honda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 15, 2024

Everyone is very nice here. Service was done promptly and with a smile. I had 2 recalls and a sensor that was out. The sensor was due to someone having backed into my front bump More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember for sure but possibly Eric.
Mar 16, 2024 -

Sterling McCall Honda responded

Thank you for sharing your positive experience! We're glad to hear that everyone was nice, and the service was prompt and done with a smile. It's great that they were able to address your recalls and the sensor issue caused by the bumper damage efficiently. We're here to help!

March 15, 2024

They have been good to me over the years. I've bought 4 car's a from them. They have excellent service. More

by rtouchstone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Bates?
Mar 19, 2024 -

Sterling McCall Honda responded

Thank you for choosing our dealership over the years and for purchasing four cars from us. We're thrilled to hear that you've had excellent service experiences with us. Our goal is always to provide top-notch service to our valued customers, and we're grateful for your continued support. We're here to ensure your satisfaction and look forward to serving you in the future!

March 12, 2024

The dealership does a good job. However, over an hour for an oil change that I scheduled an appointment for is ridiculous! More

by attaylor5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Elrod
Mar 26, 2024 -

Sterling McCall Honda responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Sterling McCall Honda responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Wil Solano our service manager, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Kim Eddy General Manager keddy@sterlingmccallhonda.com

March 09, 2024

I usually have no problem but this time after my service I was hearing noise sounds like crunching noises when I press the brakes. Mostly the right rear side. What could it be. I will make an appointment to More

by guinmalit
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos, Brayan Vasquez, Frank Isede
Mar 13, 2024 -

Sterling McCall Honda responded

We are looking into your complaint and will be reaching out to you. Thank you for informing me about your situation. Please know that we are looking into your concerns, Wil Solano our service director will be reaching out to you soon to assist. If there is anything I can do in the meantime please contact me. Kim Eddy General Manager Sterling McCall Honda 281-318-2913 keddy@Sterlingmccallhonda.com

Mar 13, 2024 -

guinmalit responded

It’s ok. I got an appointment now and they're looking at it.

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