Sterling McCall Ford

Incompetent service dept. , lacking quality personnel. Terrible communication made the experience even worse. Had already returned my rental (that I had to have for over a week , lacking quality personnel. Terrible communication made the experience even worse. Had already returned my rental (that I had to have for over a week) only to get into my truck with my check engine light on and a different alert that still needs attention. Somehow their entire team missed that, even when they had to move the vehicle after the service was said to be completed. Complete lack of competence. More

Your staff are very welcoming and helpful. I have owned many automobiles and your service department treat me with the utmost respect and are going the extra mile to help and explain any servi I have owned many automobiles and your service department treat me with the utmost respect and are going the extra mile to help and explain any service issues or needs my vehicle needs. More

It was fantastic! I was greeted immediately and my car was taken to get serviced and even offered a complimentary wash. They are extremely professional and will defini I was greeted immediately and my car was taken to get serviced and even offered a complimentary wash. They are extremely professional and will definitely be back. More

Ser ice was excellent. I had an appointment and upon arrival someone from setbice department came out and took charge immediately upon confirming my name. Everything was s I had an appointment and upon arrival someone from setbice department came out and took charge immediately upon confirming my name. Everything was seemless. I left the car and wait in the customer service area. As soon as the car completed the service staff came and approach me that my car was ready. Within one minute I paid and was on my way home. 8 More

Perfect attention every time. I am happy when I going to the dealer. Thank fir everything. I am happy when I going to the dealer. Thank fir everything. More

It has horrible experience I took my truck because of recall, service desk lost recall letter somehow they didn’t fix my truck transmission I waited more than month I had to pay for the diagnostic of t recall, service desk lost recall letter somehow they didn’t fix my truck transmission I waited more than month I had to pay for the diagnostic of the transmission. They force me to buy new battery and today my truck shows low oil pressure which truck didn’t have this problem before but I am not gonna take it back and wait another month Anyhow, thank you More

Loved it here, service always great. They don’t take too long and always makes sure everything is done correctly! Thanks to Erick for always helping me They don’t take too long and always makes sure everything is done correctly! Thanks to Erick for always helping me More

I had an appt at 9am for an oil change and tire rotation. It took 2 1/2 hrs. I was surprised because other cars I have owned, it never took this long for this type service. Also, my car was not washed (had d It took 2 1/2 hrs. I was surprised because other cars I have owned, it never took this long for this type service. Also, my car was not washed (had dirt all over it) and no one even cleaned out the cleaned the plastic out or the paper placed down on the drivers side: David, the tech. Said I needed full synthetic oil because it is a hybrid but my paper work did not reflect that. So have to wonder did they put full synopsis in and what will it do to the truck. Not exactly happy for how long I was there. More

Personable, responsible & quick. David Nguyen was very pleasant to work with. The work area was very impressive David Nguyen was very pleasant to work with. The work area was very impressive More

Irvin in the service department is outstanding Excellent service. Very helpful i definitely recommend him Excellent service. Very helpful i definitely recommend him More