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Sterling McCall Ford
Houston, TX
395 Reviews
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Showing 395 reviews
April 24, 2013
This dealership has really poor service..The sales woman didn't know what she was doing. Didn't know anything about the car i wanted.The manager had a very rude tone .Looked like they didn't want any busine didn't know what she was doing. Didn't know anything about the car i wanted.The manager had a very rude tone .Looked like they didn't want any business..I was a talking to a couple of other customers that day and they all had the same experience..I recommend not choosing this dealership . Wasted 8 hrs of my work time for getting no result.. The manager said he was going to call back to follow up on the deal but never did . I literally spent two to three days calling at least 8 times but they never called me once to follow up. More
by manneprashanth
Employees Worked With
Mary , Jesse , TR Thomas...
April 05, 2013
I had purchased the Carefree Car Protection Platinum package for my 2012 Ford Edge. I sold said Edge on 2/11/2013 with 5742 miles as it was a LEMON!!!!!! I went in to Sterling McCall Ford where I bought package for my 2012 Ford Edge. I sold said Edge on 2/11/2013 with 5742 miles as it was a LEMON!!!!!! I went in to Sterling McCall Ford where I bought said LEMON and filled out a Cancellation Form for both GAP and CCP on 3/5/2013. I recieved my refund for the GAP insurance 3 weeks ago but have yet to receive my refund for the CCP. I called JR Thomas whom submitted the cancellation request for me on the 5th. He said he would check on it for me and return my call! No return call yet so I called him went to voice mail. I contacted the dealer he is off for the day. So I called Fideliyt Warrany myself they stated the cancellation was issued on the 8th of March and that Sterling McCall shoul;d have issued the check 2 weeks after. It is now April the 5th and I have yet to see my Refund. More
by Lnwlf184
Employees Worked With
JR Thomas
March 19, 2013
STAY AWAY!! Purchased a pre-owned vehicle recently and was shown a Clean Carfax and the assertion that it was an accident-free vehicle. One month down the road it broke down. Next day I received their rep was shown a Clean Carfax and the assertion that it was an accident-free vehicle. One month down the road it broke down. Next day I received their repair report prior to selling it which stated "vehicle was in a head-on collision". Tried working with them to get another vehicle but was given an unfair trade-in value which would add a couple thousand to the next vehicle. Totally dissapointed!! More
by cadpro83
Employees Worked With
Adrian
September 22, 2012
Quoted me a price, but when I arrived to capitulate and pay it without any haggling, tried to jack it up for various xx reasons. After talking to the sales manager, it's clear this is their policy. Avo pay it without any haggling, tried to jack it up for various xx reasons. After talking to the sales manager, it's clear this is their policy. Avoid. More
by rastoboy
Employees Worked With
Paul Diamonte
February 01, 2012
WONDERFUL! WONDERFUL! WONDERFUL! After having a WONDERFUL! WONDERFUL! WONDERFUL! After having a horrible car shopping experience at Planet Ford in Spring, TX. (5min. from our house) I decided to WONDERFUL! WONDERFUL! WONDERFUL! After having a horrible car shopping experience at Planet Ford in Spring, TX. (5min. from our house) I decided to continue looking for a new car online. I found my 2010 Ford Flex at a dealership down in Beaumont however, quickly found out that this car could be transferred to their "sister dealership" in Houston - Sterling McCall Ford (off 59 and Hillcroft). I called Sterling McCall and was transferred to Todd. I cannot say enough how great of an experience my husband and I had dealing with Todd. He quickly turned this bad car buying experience full of road blocks into a very pleasant one. He was very easy to work with, honest, friendly and funny...and made our car buying experience a great one. Todd was so friendly and was not your typical car salesman - he made you feel like a friend. My husband and I had to bring our 3 kids with us to the dealership for the final sale - Todd allowed our girls to hang out with him while we signed our paperwork - our kids had a blast!!! We cannot thank Todd enough for this wonderful experience. We will be sending all of our friends and family over to him and we will never do another car deal anywhere else. WORTH THE DRIVE FROM SPRING!!! Thank you Todd!!! If you need a new or used car... go to Sterling McCall Ford and ask for Todd Lux. You won't be disappointed... More
by amie0211
Employees Worked With
Todd Lux
