
Sterling McCall Ford
Houston, TX
Filter Reviews by Keyword
By Type
Showing 424 reviews
Service Department Everyone is very friendly. Totally enjoy working with David Nguyen. David looks out for his customers and keeps them informed with status of repairs Everyone is very friendly. Totally enjoy working with David Nguyen. David looks out for his customers and keeps them informed with status of repairs. I normally wait so he is also keeping me updated on time issues as well. I so missed David late last year when he was out having knee surgery. More
Good communication David Nguyen kept me updated on progress being made on my car and he answered every call I placed to him. He took time to explain things in words I co David Nguyen kept me updated on progress being made on my car and he answered every call I placed to him. He took time to explain things in words I could understand 😃 More
Always takes care of me and my vehicle My vehicle was due for new tires. I purchased them from the dealer on the Buy 3 get 1 free special. Irvin made sure everything was taken care of. He i My vehicle was due for new tires. I purchased them from the dealer on the Buy 3 get 1 free special. Irvin made sure everything was taken care of. He is a very excellent, trustworthy, and honest Service Advisor. It's Excellent Service Advisors like him and the excellent service he provides is what keeps me bring my vehicle back. Any time I have a issue or basic regular service, he addresses it and gets if resolved/completed. Thank you Irvin. More
Great experience This review is for the service department. I've taken my Ford Explorer here several times for service and have had a great experience. I want to singl This review is for the service department. I've taken my Ford Explorer here several times for service and have had a great experience. I want to single out Brian for his excellent customer service. They make things very easy, even shuttled me to work and back, and you can schedule appointments online or bring in your vehicle same day if need be. Highly recommend More
Thank you for your services this is A good quality Services thank you for your business,and thank you again See you Next time 100% for your services this is A good quality Services thank you for your business,and thank you again See you Next time 100% More
Buy from here Hector and Adel at Sterling McCall did everything they could to get me the lowest price on a new F-150. I went to about 5 other dealerships and they b Hector and Adel at Sterling McCall did everything they could to get me the lowest price on a new F-150. I went to about 5 other dealerships and they beat everybody by about $3k! I will buy from here again and I will recommend everybody buy either new OR used from here! Thank you! More
Customer services Ann for customer service call to ask if ebreting was good, and I like that "what I call customer service.Thank you for everything that yall have done Ann for customer service call to ask if ebreting was good, and I like that "what I call customer service.Thank you for everything that yall have done for me. More
General Manager Goes Above and Beyond I was referred by a friend to take my Ford Explorer 2010 Sport Trac to Sterling McCall Ford. I was instructed to discuss my issue with Wally...the GM I was referred by a friend to take my Ford Explorer 2010 Sport Trac to Sterling McCall Ford. I was instructed to discuss my issue with Wally...the GM of the dealership. Inspite of his demanding schedule, Wally listened attentively and made sure I was taken care of by members of the service department. Kudos to Jimmy, Ryan, and Bryan. Never have I experienced such hospitality at a dealership. A variety of food, was on hand, for those waiting on repairs and the unexpected free massage. I highly recommend Sterling McCall Ford to anyone who wants quality service. Wally has gone above and beyond for me. The experience has exceeded my expectations. More
Awful Dealership I was invited by the internet manager this morning to come test drive a car that she assured me was in stock. I ubered it to the dealership (not cheap I was invited by the internet manager this morning to come test drive a car that she assured me was in stock. I ubered it to the dealership (not cheap!) right away. Turns out she lied and the car was not there, as it had been sent to auction awhile back. They wasted my time and my money getting there. This is a Very unprofessional dealership and I question their ethics as well. Don't bother. There is plenty of competition her in Houston. More
Outstanding Service So very happy with my visit...Price is good timing everything went well definitely recommend this place. Irvin was very informative and I appreciated So very happy with my visit...Price is good timing everything went well definitely recommend this place. Irvin was very informative and I appreciated his knowledge More