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Sterling McCall Ford
Houston, TX
425 Reviews
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Showing 425 reviews
December 04, 2019
My experience with Ford and now Sterling McCall has been nothing short of horrible. Not only have there been 3 recalls on my car but when I dropped my vehicle off to get the recall work done , I was told th nothing short of horrible. Not only have there been 3 recalls on my car but when I dropped my vehicle off to get the recall work done , I was told that now I have to come up with an additional $500+ to fix something that is a result of the horrible vehicle Ford created. I will never purchase a Ford again and the people that work in the service department are complicate in their actions. Not only did they string me along for 3 days before the news was broken , they then extended the work an extra day(so far). Stay clear of this establishment if you want fair treatment. UPDATE , sitting in the lobby they have now told me that my transmission recall work and now my warranty do not cover all of the work done on my vehicle and now they want $800 and lowering it to $500 would be "helping" me out. The service agent of the day(Jerry Quick) is now saying if I put a negative review online they definitely make me pay the higher amount that I did not agree to. Do not deal with this company unless you are willing to fight them to do the right thing. Horrible dealership service experience. Jerry Quick was today's service advisor, my 3rd in 3 days and they have all told me something different. More
by bjkjr24
Employees Worked With
Lisa and Jose
November 02, 2019
I’ve never dealt with such an unethical car dealership as Sterling McCall Ford. I truly thought this would be the easiest sale they had all week. I already knew the vehicle I wanted, which they had in stock Sterling McCall Ford. I truly thought this would be the easiest sale they had all week. I already knew the vehicle I wanted, which they had in stock. I submitted my “accelerated” financing application online, provided them with the information for a $500 deposit so I could make sure they held it for me for a few days. First bad feeling was when I asked if they could provide me with the pricing to ensure they would honor their internet sales price. They said they couldn’t because it was the end of the month and when I came in at the beginning of the next month they could change. I brushed it off and still moved forward. My husband and I arrived today and we got our second bad feeling. They had moved the vehicle I wanted to the showroom floor and they wouldn’t move it outside so I could drive it. They wanted me to speak to financing first. When the finance guy came out with the numbers, the payment was literally $250 more a month than the internet pricing that was quoted AFTER they ran my credit. After much debate, including some very shady pricing (at one point he claimed we’d have to pay a local sales tax, which is NOT true) we chewed them down within $20 of what we wanted to pay - but get this, they still would not allow us to drive the vehicle until financing had been completed. Outrageous! We walked! More
by TSquare
Employees Worked With
Megan, Ahmed
October 29, 2019
Coming for oil change and battery test . First battery ok then when finished with oil change . Vehicle will not start now I need a battery Advertise says battery 99 to 129 now 184 ok then when finished with oil change . Vehicle will not start now I need a battery Advertise says battery 99 to 129 now 184 More
by J
Employees Worked With
Service
October 18, 2019
Avoid Sterling McCall Ford Houston First off, This has no reflection on the Salesperson I was working with. But the sale's manager. After spending 6 weeks comparing 2018 F150 XLT's , It First off, This has no reflection on the Salesperson I was working with. But the sale's manager. After spending 6 weeks comparing 2018 F150 XLT's , It was clear I had a real good idea what I wanted in a 2 year old NEW TRUCK. I arrived at the dealership one hour before opening, just to make sure the F150 XLT 5.0lt 4x4 was on the lot. The salesperson I was working with arrived. We test drove the truck and I made an offer of 33.500.00. this was based off of the real window sticker, not the made up window sticker placed inside the truck, the dealership showed on their website the MSRP was 51,210.00, (really this was the Total Before Discounts price of the F150) with a dealer discount of 11,550.00, the real window sticker I downloaded off their webpage showed a MSRP of 49,210.00. Again after 6 weeks of comparing 2018 F150 XLT's I also had a real good idea of the discounts being offer by the dealer within 100 miles of Houston. These discounts being offered where from 16.000.00 to 20.000.00 off MSRP. And my offer of 33.500.00 was based on the advertised discount flashing on the Great big sign in the front of the Dealership saying. 15.888.00 off all 2018 F150 XLT. (A get them in the door sign) Here is where it gets to the interesting part. My Salesperson when back to the sales manager with my offer, and came back with an out the door price of 46,000.00. I informed my Salesperson this wasn't going to work. Next was the sales manager. The sales manager came in and my first question was where are you getting and MSRP of 51,210.00, that is when he started with, This is our internet price. Then I pulled out my copy of the window sticker and showed him the listed MSRP. And then I heard this. Those discounts are optional for the dealership to use or not. At that point I was getting ready to head out the door. But I decided to stick around for a little longer. I then asked about the discount of 11,550.00. Again I heard this is the internet discount. I then told him about the dealership not 15 miles down the road that was offering 20,000.00 off the 2018 F150's, He wanted me to show him the dealership offering this discount. So I did and and when he seen the discount, He went back to, The 11,550.00 is our internet discount. So I moved on the the next item on the cost breakdown. The Spray on Bed Liner that was installed by the Dealership, Bed Liner cost. 794.00. I just said. REALLY. The dealer installed cost sheet I found in the console of this F150 stated the cost of the spray in bed liner was 499.00. The sales manager asked what do you think the cost of the bed liner is worth. I told him maybe 200.00. He changed to bed liner cost from 794.00 to 200.00. Then I asked about all these little fee's, These are Federal and States fees that have to be charged. The only good price on the price breakdown was the Doc Fee. This is where I got up. turned around and told the Salesperson Thanks you, for working with me by phone and email for the last 2 weeks. I really think the sales manager need to sit down and read Texas House Bill 3621. And he also needs to understand that people now do their homework when buying a new car or truck. Added note: Two hours after waking out of Sterling McCall Ford Houston, I was on my way home in a 2018 F150 XLT with 4 miles on the odometer, full warranty and a out the door price of 33,524.21 More
by Al Stallbaumer
Employees Worked With
Megan
July 29, 2019
Surprised Service light it was very nice and helpful and always. The salesman who had told me that he would give me the first service free backed out on it and Service light it was very nice and helpful and always. The salesman who had told me that he would give me the first service free backed out on it and claim he never said that More
by Unhappy
Employees Worked With
Desiree Abbott was my service writer very good person
January 19, 2019
Took my car for a check engine I truly recommend this dealership they really stand behind their word, they honor warranty services never make any excuses. They took my car in with a I truly recommend this dealership they really stand behind their word, they honor warranty services never make any excuses. They took my car in with a check engine light on and took care of all issues it had and did not charge a dime. More
by Mario8181
Employees Worked With
Steve
August 07, 2018
Awesome people I would like to thank Mr. Frank Pierce and Mr, Ali Alpai for being very patient with me and my hot temper. They worked very hard to make sure i was to I would like to thank Mr. Frank Pierce and Mr, Ali Alpai for being very patient with me and my hot temper. They worked very hard to make sure i was totally happy with our deal. Then Toyota Financial Services gave me the wrong information and i made a fool of myself calling and being short with the financial manager, Thank you all for being good people. And i would gladly do business with Sterling McCall again...after i pay this one off of coarse....John More
by peter griffin
Employees Worked With
Frank Pierce and Ali Alpai
April 29, 2018
Fantastic customer service Peter my salesman worked continuously to find the car and deal I wanted. He was so patient and professional. Everyone else was very courteous and pati Peter my salesman worked continuously to find the car and deal I wanted. He was so patient and professional. Everyone else was very courteous and patient. More
by David 1234
Employees Worked With
Peter Serimontrikol
March 22, 2018
customer service is lousy Very disappointed. Been a customer for more than 10 years. Service director won’t even have the respect to return a phone call to address a relatively Very disappointed. Been a customer for more than 10 years. Service director won’t even have the respect to return a phone call to address a relatively small matter. I certainly won’t purchase a car or have service done at this dealership ever again! More
by Loyal Ford Customer
Employees Worked With
Darrell Miller
January 16, 2018
The service department is A+ David Nguyen was great, he explained everything in detail that was wrong with my car and worked with me to get the most important fixed first. I high David Nguyen was great, he explained everything in detail that was wrong with my car and worked with me to get the most important fixed first. I highly recommend Sterling McCall Ford. More
by Awalther27
Employees Worked With
David Nguyen
