Sterling McCall Ford

Someone in their service department wrecked my son's car while it was being serviced. They provided a rental car while they fixed their massive mistake. They however have not paid the bill for the rental ca while it was being serviced. They provided a rental car while they fixed their massive mistake. They however have not paid the bill for the rental car since October 2020. The rental company is coming after me for the money, and it is affecting my credit! I was told a month ago it would be paid and it still isn't. Worthless company, not true to their word, they shouldn't be trusted. More

First of all, the time it takes to check your credit and get you a deal is so long. The seller promised to get me the vehicle I wanted within a week (I told him I was going to be out of town). So they run m get you a deal is so long. The seller promised to get me the vehicle I wanted within a week (I told him I was going to be out of town). So they run my credit and made the numbers, the seller told me he will get it when I get back. After a week, I called the seller to know about the status of the vehicle. He told me he thought I was going to be back in two weeks, and he was going to try to get it faster. When I came back, he finally told me he could not get the vehicle and offered me the option to search for another one so I gave him another option; it has been two weeks now and have not heard back from the seller. I am very disappointed about the customer service because I was the one calling all the time about the status and now I have an inquiry in my credit for nothing. Avoid this dealer, we have plenty of options in the Houston area. More

This is a follow up to the last review in Feb. The problem still has not been fixed and sterling mccall ford lies and plays the blame game. I have brought my truck back 4 times for them to fix the pr problem still has not been fixed and sterling mccall ford lies and plays the blame game. I have brought my truck back 4 times for them to fix the problem and it is 1 step forward and 10 steps back. They fix one thing then break 3 others. I am tired of the lies and now I have to reach out to my extended warranty to let them know that Sterling McCall didn't do what was supposed to be done. AVOID STERLING MCCALL - at all costs. I have tried to give them multiple chances, but they are the worst service department anywhere. More

Worst dealership possible to get any kind of work done to your ca/truck advisors very rude. “Forgetful” on most aspects and the hospitality is an all time low. They do not care about their customers your ca/truck advisors very rude. “Forgetful” on most aspects and the hospitality is an all time low. They do not care about their customers More

I just towed my truck out of there in worse shape than when I brought it to the service department at SterlingMcCall Ford on Southwest Freeway right before the holidays but not before paying over $5k for when I brought it to the service department at SterlingMcCall Ford on Southwest Freeway right before the holidays but not before paying over $5k for them to release my truck. I brought my 2013 Ford F-150 to diagnose an engine failure problem. Sean Lopez, the service advisor assured me the engine "was good" and gave me a parts list and quote and said my truck would be ready in "2-3 days". Turns out the negligent "technician" failed to properly diagnose the truck by failing to check the bottom of the engine before making repairs and BLEW THE MOTOR while test driving it. Instead of accepting responsibility for their mistake, they called to sell an engine. I decided to meet In person with Calvin Miller, the Service Director, who accepted fault and acted like he genuinely wanted to help me. After I didn’t hear back I call him and find out he left on vacation soon after our meeting “until next week”. I turned to Rodney Crow, the General Manager for help. He doesn't care that the failure to check the bottom half of the engine is their fault and expected me to pay for repairs and labor not needed in order to release my truck. The icing on the cake was they couldn’t even assemble the engine correctly. Not only did they blow my engine out they also left the fuel line UNHOOKED and gasoline was pouring out of the motor!! Stay away from this place. You think just because they are a “Ford” dealer they are ethical, knowledgeable, honest and qualified? Look elsewhere. More

Worst buying experience. Don’t be fooled by their sweet talks. They don’t give you the right numbers. We waited a long time for the service car for the car is not available. When we came back to get our talks. They don’t give you the right numbers. We waited a long time for the service car for the car is not available. When we came back to get our brand new car, this dealer, Mary Hill, let us wait for 3 hours just to get our document. We were left out in the cold with my son just for a piece of paper. She entertained another prospect buyer first before us, considering we arrived first. We wouldn’t definitely recommend this branch or perhaps Ford as well, if this continues to carry on!!! More

I owned a Ford Expedition 2018. I took my truck for transmission missing issue at Sterling McCall Ford houston. I dropped my truck 2months ago as per the service advisor their was some solenoid issue. transmission missing issue at Sterling McCall Ford houston. I dropped my truck 2months ago as per the service advisor their was some solenoid issue. As per them it was suppose to be ready today. I went their to pick up my truck and come to know that the transmission technical is on vacations it will take 2more weeks to fix. I am really upset with their way of solving the problem. I would never recommend anyone to get the service done at sterling mccall Ford houston. More

absolutely terrible experience!!! I took my car in for some recalls, they advise some other work that included an oil change, well I accepted the recommendations that cost me over $1000, less than a month some recalls, they advise some other work that included an oil change, well I accepted the recommendations that cost me over $1000, less than a month pass by an my car started making a funny light grinding noise, and the oil icon will come on and go off my dashboard, my husband check the oil in my car "there was no oil" maybe a little bitty drop in the tip of the dipstick, we had to buy oil and put it on, I took it back to the Dillard and of course they said they made an oil change, well I ask how you explain no oil in my car? they couldn't tell me, I am still very livid about this, I took my car here thinking well they are professionals and trustworthy well not true, I don't know who monitors these mechanics, but will not comeback here. smh!!! More

Terrible experience with this dealership’s service department. Scheduled “valet” service (pickup and delivery) due to covid, which was advertised on the sw freeway location’s website. Although the web department. Scheduled “valet” service (pickup and delivery) due to covid, which was advertised on the sw freeway location’s website. Although the website does say you should call to confirm the availability of the service, I did so and was told by two different representatives at the call center that it was available at my address. In fact, the appointment was scheduled for valet service and I received a confirmation email indicating that they would pick up the car at my home address and return it to the same address after the service was completed. On the morning of the appointment, my brother called about an hour before the scheduled pickup to ask my assigned “service advisor” a few questions. He was told that my service advisor was unavailable because he was busy assisting another customer. However, the service department rep that answered the call was able to answer his questions and also confirmed that my service advisor would call before leaving to let me know he was on the way to pick up the car. The appointment time came and went and nobody ever showed up. About an hour after the scheduled time my brother called to check on things, thinking they may have just been running late with their appointments. To our amazement, my brother was told that this location does not offer pickup and delivery (“valet”) service at all. When he asked if he was speaking with my service advisor he was told that he was not and that my assigned service advisor was not even at work on that day (contradicting the information he had been given an hour earlier about him being “busy helping another customer”). My brother then asked “so you are telling me that although valet service (pickup and delivery service) is advertised on the website for this location, and although the call center confirmed it was avaiable at this location, and although a confirmation email was sent indicating same and that the car would be picked up at the agreed upon appointment time, you do not in fact offer this service at all.” The response: “Yes.” There is no excuse for this level of ineptitude and/or deception. They were not even curteous enough to give me a call to say that they were not coming. After the fact, I did notice an extremely ambiguous email which had been sent about an hour before the scheduled pickup time. It started out by appearing to repeat that they were coming at the scheduled time, then near the very end stated that the appointment had been “modified” with no further explaination whatsoever. It was initially assumed that they may have at first scheduled the appointment as an in-person appointment by mistake and were confirming that it had actually been scheduled for pickup and delivery (thus, the “modification”). In any case: (1) They should not advertise a service they do not offer. (2) The call service staff should either be competent enough to know whether a given service is available at a given location or honest enough to provide the customer with the correct information (whichever applies in this case). (3) In the event that the problem was due to ineptitude on the part of multiple staff members (which frankly seems difficult to believe-seems more likely a variation of “bait and switch”), they should at least expend the minimal energy necessary to call the customer to personally notify them they are not coming and to expain why. Several hours after the “no-show” we called the company and asked to talk to the service manager. Predictably we were told that the service manager was not available. We requested tha the service manager return our call, and, also predictably, they never did. More