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Sterling McCall Ford

Houston, TX

4.7
371 Reviews

6445 Southwest Freeway

Houston, TX

77074

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Showing 371 reviews

December 12, 2024

I've brought all my Ford cars here since I can remember. They do great work. My advisor was great and kept me up to date on everything. Word to the wise, always assume someone is listening. The jokes yo More

by ajz975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor: David
Dec 13, 2024 -

Sterling McCall Ford responded

ajz975, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to this issue. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about your experience and how we can improve in the future. Rodney Crow General Manager rcrow@sterlingmccallford.com

December 08, 2024

Promptly at 7am I was met by emir. He was polite professional and seemed genuinely concerned about my questions I had. More

by rjbg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emir
Dec 12, 2024 -

Sterling McCall Ford responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 03, 2024

David Bun Provide excellent customer service when above and beyond I drove in from El Paso Texas all the way to Houston to pick up his truck he got me a great deal smooth process had me in and out in less More

by Mpanjawani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
My sales Representative was David Bun, Jason Weeks
Dec 20, 2024 -

Sterling McCall Ford responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Ford. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

December 02, 2024

Bought car on 11/21 still don’t have it and don’t know when More

by cheto1945
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Weeks
Dec 08, 2024 -

Sterling McCall Ford responded

cheto1945, Thank you for your feedback. I sincerely apologize for any inconvenience you may have experienced due to the wait time for your new vehicle to arrive. If there is anything I can do to regain your trust, please do not hesitate to reach out to me at rcrow@sterlingmccallford.com Rodney Crow General Manager

November 28, 2024

Irving Gonzales all ways keeps me informed about status of my truck and awesome customer service More

by psalant.navy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irving Gonzales
Nov 29, 2024 -

Sterling McCall Ford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 22, 2024

Excellent, outstanding, awesome, incomparable, honest, I will definitely continue to take my business to Sterling McCalls More

by sarussell
Recommend Dealer
Yes
Employees Worked With
Andrew
Nov 25, 2024 -

Sterling McCall Ford responded

Hi, thank you so much for the positive review! We look forward to your next visit! Take care!

November 22, 2024

I had to make a quick trip to Sugarland and was in between on maintenance. Sterling McCall Ford got me in on short notice. Your competitors required 48 hours notice Thank you! More

by randy.pierce6769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Britton
Nov 25, 2024 -

Sterling McCall Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 21, 2024

Helped. me out for the second time with repairs with no notice.Top service all round More

by houstoncobbler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Britton, Jason Weeks
Nov 22, 2024 -

Sterling McCall Ford responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

November 21, 2024

Andrew Britton, the service advisor, took great care of my car. I called and got a service appointment at 10 am and my car was finished and even cleaned inside by 4:00 pm. Excellent work! More

by Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton, andrew
Nov 22, 2024 -

Sterling McCall Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Andrew here at Sterling McCall Ford! We are always more than happy to assist you if anything else comes up. Take care!

November 20, 2024

My service tech was really friendly and transparent, I will be back for maintenance next time More

by educhapa25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amir
Nov 22, 2024 -

Sterling McCall Ford responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

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