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Sterling McCall Ford

Houston, TX

4.7
380 Reviews

6445 Southwest Freeway

Houston, TX

77074

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Showing 380 reviews

November 15, 2023

They have an excellent service representative or manager in Irvin Gonzalez. Always very thorough and courteous. More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irvin Gonzalez
Nov 18, 2023 -

Sterling McCall Ford responded

It's fantastic to hear that you had a great experience and that Irvin provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 14, 2023

Miguel is very professional. He’s a great asset to SM Ford. I’ll stay bringing my Truck to him. More

by Nilson_rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Otero
Nov 16, 2023 -

Sterling McCall Ford responded

It's fantastic to hear that you had a great experience and that Miguel provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 09, 2023

My customer service manager is the absolute best! I always feel welcomed and David always makes the process painless. More

by coolbreeze0406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nyguen
Nov 11, 2023 -

Sterling McCall Ford responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

November 08, 2023

Reneé was helpful and communicative throughout the whole process. I was well informed about the process and changes in my car. More

by Maria Escalante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee
Nov 10, 2023 -

Sterling McCall Ford responded

It's fantastic to hear that you had a great experience and that Rene provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 08, 2023

Every time I go to Sterling McCall for service, I am treated with professional respect. David Nguyen kept me updated on the issues, the necessary repairs, and the cost. Everything was done in a timely m More

by Renwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen
Nov 10, 2023 -

Sterling McCall Ford responded

Thanks a million for the glowing review! 🌟 We're delighted to hear that David Nguyen and the team at Sterling McCall provided you with professional and respectful service. We appreciate your recommendation, and we look forward to welcoming you back for any future service needs. Safe travels until then! 🚗😊

November 08, 2023

It was a excellent experience at ford today they managed to fulfill all of my auto needs and the customer service was amazing More

by QuMonie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee Troncoso
Nov 10, 2023 -

Sterling McCall Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 07, 2023

Great service! David took great care of my truck as well as Aaron. Would totally recommend this place for all your auto maintenance needs!! More

by rleonard1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David and Aaron
Nov 09, 2023 -

Sterling McCall Ford responded

It's fantastic to hear that you had a great experience and that David and Aaron provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 07, 2023

Good customer service. It took a little longer than expected to complete my service, but they did a good job. The only thing is I did not receive my Ford Pass points for th More

by johnbroussard1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzalez
Nov 17, 2023 -

Sterling McCall Ford responded

Thank you for your feedback. I apologize that you didn't receive your Ford Pass Points right away. I hope we handled your Ford Pass points to your satisfaction. Please let me know if there is anything else that we can assist you with. Thank you, Rodney Crow General Manager Sterling McCall Ford rcrow@sterlingmccallford.com

November 05, 2023

Hi Ford & Team, I really liked dealing with Mr. Paul Diamanti; he is very professional and took care of all my questions and concerns. I purchased a car from Paul Diamanti at Ford and highly recomm More

by Shah MK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Diamanti
Nov 08, 2023 -

Sterling McCall Ford responded

Congratulations on your new vehicle! We are thrilled that Paul and Wally provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 03, 2023

Prompt and fast service. Excellent diagnosis of concerns and effective communications of needed additional services needed. More

by jjohnson4221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen
Nov 07, 2023 -

Sterling McCall Ford responded

We are thrilled to hear that you had a prompt and fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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