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Sterling McCall Ford

Houston, TX

4.7
380 Reviews

6445 Southwest Freeway

Houston, TX

77074

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Showing 380 reviews

December 07, 2023

The gentleman helped me with ease. He kept me updated throughout the process of my oil change. I would recommend. More

by rbatistaoscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Weeks
Dec 08, 2023 -

Sterling McCall Ford responded

We are thrilled to hear that you had an easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

Miguel is my service person I go to when I take my Mustang to get oil change, anything that needs done. Always provides great customer service has everything done in a timely manner. Beautiful facilit More

by Sara Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Dec 08, 2023 -

Sterling McCall Ford responded

It's fantastic to hear about your positive experiences with Miguel at Sterling McCall Ford for your Mustang! Consistently providing great customer service and ensuring timely completion of maintenance tasks is crucial, and it's wonderful that Miguel excels in this regard. Having a beautiful facility adds to the overall experience. Your recommendation of Miguel for anyone needing service on their Ford Mustang speaks volumes about the quality of service he provides. Thank you for your business!

December 05, 2023

Ford. Everything went great I was able to get the truck I wanted the color I wanted with all the option i asked for. Financing did a great job finding me t More

by Farris
Recommend Dealer
No
Employees Worked With
Mary
Jan 10, 2024 -

Sterling McCall Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Sterling McCall Ford responded

Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Amanda Myers amyers@sterlingmccallford.com

December 04, 2023

Jose is the best salesman ever! The dealership has great hospitality and Jose made sure I got a great deal! More

by hunderwo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose
Dec 05, 2023 -

Sterling McCall Ford responded

Congratulations on your new vehicle! We are thrilled that Jose provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 02, 2023

Best option i made in coming to sterling mcall dealer would recommend to a friend! More

by alexis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Nolasco
Dec 06, 2023 -

Sterling McCall Ford responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

Miguel was very helpful and helped me w my truck. I hope he can help me w my transmission issue as this F150 2019 has had BY FAR THE MOST ISSUES out of my last 5 F150s! VERY sad about the Ford produc More

by Efberk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel in service
Dec 06, 2023 -

Sterling McCall Ford responded

We are sorry to hear about the issues you've experienced with your F150, but we're glad to hear that Miguel at Sterling McCall Ford was helpful. Having a reliable and supportive service representative like Miguel can make a big difference when dealing with vehicle issues. Thank you for your business!

November 20, 2023

I showed up for my appointment and the advisor was already prepared for me and was very easy to drop vehicle. Also when I picked up my vehicle the advisor went above and beyond my expectations and had More

by stwilli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor # 431729
Nov 22, 2023 -

Sterling McCall Ford responded

We are thrilled to hear that we exceeded your expectations! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 16, 2023

Everything seemed fine until I got home and took a look at my new battery. What I discovered was that one of the nuts holding the battery down was missing, and the shroud covering the positive terminal was More

by MJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Nguyen
Nov 18, 2023 -

Sterling McCall Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 27, 2023 -

Sterling McCall Ford responded

Thank you for your feedback about the poor service visit you experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Rodney Crow General Manager rcrow@sterlingmccallford.com

November 16, 2023

Went in needing a new battery. Mark helped out a lot and showed me where I had enough reward points to help pay for the battery and service. He gave an estimated time for completio More

by Ron V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Nov 18, 2023 -

Sterling McCall Ford responded

That's fantastic! Mark provided a helpful and efficient service. Having reward points to offset the cost of the battery and service is a nice bonus. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Nov 18, 2023 -

Ron V responded

I made a mistake. The gentleman who helped me was Erik. My apologies.

November 15, 2023

Always go to David Nguyen as he is knowledgeable, trustworthy and very professional to work with. More

by Mike Sarfati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen
Nov 16, 2023 -

Sterling McCall Ford responded

It's fantastic to hear that you had a great experience and that David provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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