Sterling McCall Ford
Houston, TX
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I have been to 3 dealerships within the City of Houston and this by far is the best one as far as customer service goes. David Nyguen in the service depart ment is my guy. He always goes over and beyond to and this by far is the best one as far as customer service goes. David Nyguen in the service depart ment is my guy. He always goes over and beyond to make sure I am taken care of, even dropping off my car and forgotten keys to my house when I am having an off day. But it doesnt just stop with him. The whole dealership has been nothing but helpful each time I have been up there to service my car. Everyone is nice and attentive. I didnt not buy by car from this particular dealership location because I had it before I found it, but I definately plan to purchase my next one with them. They are all awsome. More
Terrible job, I felt scammed, no one solves the problem, never go there, they lie. They talk to you about guarantees and everything is a lie, they do not cover damages, they are confused about the price and never go there, they lie. They talk to you about guarantees and everything is a lie, they do not cover damages, they are confused about the price and they scam you by making you sign without helping you see the reality, very bad service, after they sell they do not answer the phones More
Irvin Gonzalez provided excellent service. He scheduled my appointment via text. He addressed my concerns and discussed upcoming repairs needed. He scheduled my appointment via text. He addressed my concerns and discussed upcoming repairs needed. More
The mechanic(s) that worked on my car are excellent! I feel like I have a new car. David Nguyen is a great service rep. Thank you to all for your attention to the important details. Good choice to go w I feel like I have a new car. David Nguyen is a great service rep. Thank you to all for your attention to the important details. Good choice to go with Sterling McCall Ford service More
Working with Sergio to keep us on the road, safely, has been a great help to our disabled family. Many thanks. been a great help to our disabled family. Many thanks. More
Laura and Luis were great they made the whole process easy and even discounted the truck I purchase because of cosmetic issues it had(rear bumper/scratches/cracked front grill) which is cool and I apprec easy and even discounted the truck I purchase because of cosmetic issues it had(rear bumper/scratches/cracked front grill) which is cool and I appreciated it. After I realized the sunroof wouldn't open all the way omw home and got stuck open half way. Truck was supposedly throughly inspected which i now doubt very much.Took it back immediately n picked up on monday...all they did was managed to close it and tbh not even 100% cause i can hear wind flow. Manager apparently didn't want to fix it n simply gave me a quote on how much it would be to get it repaired and essentially told me I was xxxx out of luck. Laura geniually felt bad for me but it was out of her control. They said that's y they discounted the truck because which is not true because they had no idea it wasn't working and the discount was because of the paint damages etc... More