Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Sterling McCall Ford

Houston, TX

Overview
Reviews
4.7
395 Reviews
Call Dealership (281) 588-5000

6445 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 395 reviews

July 27, 2024

Outstanding customer service experience with Renee this visit. I enjoyed the fast and convenient delivery by messaging. More

by Davisdl0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee
Report | Print
Jul 28, 2024 -

Sterling McCall Ford responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

July 26, 2024

I've worked with David Nguyen for several years now and he's always been professional, responsive and courteous. Sterling McCall's service technicians have always done a great job with any repairs my F-150 More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen.
Report | Print
Jul 26, 2024 -

Sterling McCall Ford responded

Hello Keith, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 23, 2024

The GM Amanda, Finance Manager Wally and sales person Lalo went above and beyond to make sure our family was taken care of. The team is tip of the spear and I look forward to continuing a relationship wi More

by victorolivares
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda, Wally, Lalo, Jason Weeks
Report | Print
Jul 26, 2024 -

Sterling McCall Ford responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

July 13, 2024

Very good service/very helpful and very attentive and good communication will keep in mind for net time More

by Jorgie805
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Weeks
Report | Print
Jul 14, 2024 -

Sterling McCall Ford responded

Hi, thank you for sharing your positive experience! We can't wait to see you again, have a great day.

July 13, 2024

I feel I get really customer service when I bring my vehicle in for service More

by karl.keller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee Tallman
Report | Print
Jul 15, 2024 -

Sterling McCall Ford responded

Hi Karl, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Sterling McCall Ford

July 10, 2024

The service was great, no complaints. My salesperson was friendly and professional. Everything was as expected. I will continue to have my car serviced here. More

by piabernadas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Weeks
Report | Print
Jul 11, 2024 -

Sterling McCall Ford responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 10, 2024

Professional; efficient; prompt, clean, courteous, communicative, experienced, respectful, diligent. Explained everything, provided loaner on first visit More

by Houston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen and Irvin Gonzales
Report | Print
Jul 11, 2024 -

Sterling McCall Ford responded

Hello Houston, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 23, 2024

Great turn around I was disappointed that they it didn’t have shuttle service on Saturday, which is ridiculous. How much could it cost them $200 a day to have someone being able to pick you up and drop you More

by ed_goldenbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in customer service
Report | Print
Jul 05, 2024 -

Sterling McCall Ford responded

Thank you for your feedback about the lack of shuttle service on Saturday; that should not have happened. I would like to use your case as a learning opportunity to improve our services. Could you please contact me directly? Your input is valuable, and I want to ensure we address this issue for the future. I'm glad to hear that Andrew provided excellent service otherwise. Collin Casey Service Director ccasey@sterlingmccallford.com

June 19, 2024

Andrew Britton, my service advisor did a great job of keeping me informed. Reasonable timeframe for the work. More

by jhrosen8910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Britton
Report | Print
Jun 20, 2024 -

Sterling McCall Ford responded

Hi, we're happy to hear you had such a positive experience with Andrew! Please don't hesitate to reach out if there's anything additional we can do for you.

June 18, 2024

Andrew was very kind, knowledgeable. Great customer service. My truck was serviced in a timely manner. Thanks More

by josemiguelperezmedina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Jun 19, 2024 -

Sterling McCall Ford responded

Hi, thanks for your praise and kind comments about Andrew. Feel free to reach out to us if you need anything. Have a wonderful day.

1
...
10
11
12
...
40