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Sterling McCall Ford

Houston, TX

Overview
Reviews
4.7
379 Reviews
Call Dealership (281) 588-5000

6445 Southwest Freeway

Houston, TX

77074

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Showing 379 reviews

July 10, 2024

The service was great, no complaints. My salesperson was friendly and professional. Everything was as expected. I will continue to have my car serviced here. More

by piabernadas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Weeks
Report | Print
Jul 11, 2024 -

Sterling McCall Ford responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 23, 2024

Great turn around I was disappointed that they it didn’t have shuttle service on Saturday, which is ridiculous. How much could it cost them $200 a day to have someone being able to pick you up and drop you More

by ed_goldenbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in customer service
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Jul 05, 2024 -

Sterling McCall Ford responded

Thank you for your feedback about the lack of shuttle service on Saturday; that should not have happened. I would like to use your case as a learning opportunity to improve our services. Could you please contact me directly? Your input is valuable, and I want to ensure we address this issue for the future. I'm glad to hear that Andrew provided excellent service otherwise. Collin Casey Service Director ccasey@sterlingmccallford.com

June 19, 2024

Andrew Britton, my service advisor did a great job of keeping me informed. Reasonable timeframe for the work. More

by jhrosen8910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Britton
Report | Print
Jun 20, 2024 -

Sterling McCall Ford responded

Hi, we're happy to hear you had such a positive experience with Andrew! Please don't hesitate to reach out if there's anything additional we can do for you.

June 18, 2024

Andrew was very kind, knowledgeable. Great customer service. My truck was serviced in a timely manner. Thanks More

by josemiguelperezmedina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Jun 19, 2024 -

Sterling McCall Ford responded

Hi, thanks for your praise and kind comments about Andrew. Feel free to reach out to us if you need anything. Have a wonderful day.

June 16, 2024

They are very thorough and explained everything using a video looking underneath my vehicle so I could see what they were talking about More

by athenarhodes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Weeks
Report | Print
Jun 17, 2024 -

Sterling McCall Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

June 14, 2024

Streamlined process and easy to work with. Fair with trade-in and little negotiation required. More

by willarnold
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis ???, Jason Weeks
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Jun 15, 2024 -

Sterling McCall Ford responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 14, 2024

Fast friendly service every time we visit Sterling McCall, Irvin is the best and always takes care of us. More

by Hlawshe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Weeks
Report | Print
Jun 15, 2024 -

Sterling McCall Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 14, 2024

Erik Gonzalez, my Service Advisor, was terrific and totally lived up to the high standards of customer service I have come to expect from Sterling McCall. He was friendly, knowledgable, and took great More

by djplav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Gonzalez
Report | Print
Jun 15, 2024 -

Sterling McCall Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. We are always more than happy to assist you if anything else comes up. Take care!

June 12, 2024

I was really nervous about going to a dealership for help, but Irvin was absolutely great and I cannot thank him enough for his help! More

by sheydel4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irvin G.
Report | Print
Jun 13, 2024 -

Sterling McCall Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Ford! We are always more than happy to assist you if anything else comes up. Take care!

June 12, 2024

The Service department was awesome and love Jerry very attentive and understanding. Thank you so much. Excellent job More

by Ms Helton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry in the Service department
Report | Print
Jun 13, 2024 -

Sterling McCall Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

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