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Sterling McCall Ford

Houston, TX

Overview
Reviews
4.7
419 Reviews
Call Dealership (281) 588-5000

6445 Southwest Freeway

Houston, TX

77074

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Showing 419 reviews

April 11, 2025

Extremely good service and attention to the max . From beginning to end they have you as their guest of honor. More

by Jlloppar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
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April 10, 2025

Great customer service and smooth process! Sales team made our experience quick and easy, and we drove away with exactly what we wanted. More

by jlamb2712
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremias, Anthony, Peter
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April 08, 2025

My problem - ground fault was not corrected. I dropped vehicle before 8 AM and was released 2:30 PM and Angela Taylor was the check in technician. The shop tech worked on problem for 4+ hours. More

by Rbrink3554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angela Taylor was my main contact
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April 08, 2025

Good service and Angela was very helpful I would recommend this place to get your service done More

by Mauricio h loza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela
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Apr 10, 2025 -

Sterling McCall Ford responded

Hi Mauricio, we are glad Angela could help! Thanks for the recommendation, and have an amazing day!

April 07, 2025

Irvin Gonzalez was excellent service advisor and your dealer(Stering McCall Ford) was good service More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irvin Gonzalez
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Apr 10, 2025 -

Sterling McCall Ford responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 03, 2025

Service department was terrible , no communication or urgency to get my vehicle back to me. My truck was getting worked on for over 20 days, just to receive it and still hear an issue. More

by anammtz8883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angela Taylor
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Apr 07, 2025 -

Sterling McCall Ford responded

I’m sorry we weren’t able to meet your expectations. We will use this as a learning experience. Please let us know if we can assist you in the future. Best regards, Rodney Crow General Manager rcrow@sterlingmccallford.com

April 02, 2025

Sterling McCall Ford Service Center takes great care of my vehicles. I’ve been using them for 15+ years. Aaron and David are extremely helpful and knowledgeable. They are very trustworthy and honest. I nev More

by Rleonard67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David and Aaron
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Apr 05, 2025 -

Sterling McCall Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Aaron and David the team here at Sterling McCall Ford! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 02, 2025

I am most grateful to Sterling McCall Ford. Although I have a Jaguar they were able to perform excellent service to affordable price. I highly recommend Sterling McCall Ford. More

by Strom_anders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen
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Apr 06, 2025 -

Sterling McCall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 30, 2025

My salesman Brian was amazing. He helped me out a lot and was very welcoming. However the man with the financing department was horrible. He was rude and made the whole buying of t More

by katelyndawdy2022
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Frank
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Apr 01, 2025 -

Sterling McCall Ford responded

Thank you very much for your business and the kind words regarding Brian. I am terribly sorry that your experience, with our Finance Manager, did not meet your expectations. I will personally meet with the entire finance team and use this as a learning opportunity. Please let me know if I can assist further. Thanks again and have a great day!!! Best regards, Rodney Crow General Manager rcrow@sterlingmccallford.com

March 28, 2025

David my service rep is always so helpful and I trust him to take of all my car issues. More

by ibangelicone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Mar 29, 2025 -

Sterling McCall Ford responded

Hello, we're happy you found David to be so supportive during your experience here at Sterling McCall Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

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