Sterling McCall Chevrolet

Extremely poor service from Enterprise Car Rental Onsite and poor assistance from Munday Chevrolet - what a disappointment. I received excellent service from Louis over the phone (and when delivering my ve and poor assistance from Munday Chevrolet - what a disappointment. I received excellent service from Louis over the phone (and when delivering my vehicle for service the next day). I asked about car rental and he transferred my call to Enterprise Car Rental on site. I spoke with a woman by the name of Ebony and told her I was dropping my car off for service the next day at 7:30 am and would need a car rental and she gave me an appointment for the following morning. Things went downhill from there. The following day, I dropped my car off at 7:30 and Louis directed me to the Enterprise cubicle in the dealership. There was a note from Ebony stating that she was out back washing cars. I waited for over 40 minutes for her to return. I brought it to the attention of several people within the dealership and their attitude was that it wasn't their problem, it was enterprise's. The receptionist at the front desk was only willing to page her (which wasn't effective) and told me that I would have to call the Enterprise 1-800 number. I spoke with a Munday Chevrolet service manager who is located closest to the car rental desk and all he was willing to do was another ineffective page. Ebony resurfaced around 8:10 and said that I technically wasn't at the enterprise desk at precisely 7:30 since I was dropping my vehicle off with Louis at service and she had no obligation to wait for me. I asked to speak with her manager and she advised that I would have to call her manager on my cell phone. I attempted to make that call and was placed on hold for another 10 minutes. I explained to Ebony that the 40 minute delay was a huge inconvenience and she was not willing to offer any type of compensation or facilitate a call with her manager. My experience at Munday was off to a great start but I was greatly disappointed when the Enterprise desk was left unmanned for 40 minutes at peak morning pickup hours and the Munday employees were uninterested in helping me resolve the issue and at least find the Enterprise employee. While they say it is not their problem, it effects the overall customer experience and it could have been resolved by having someone walk to the back where Ebony was washing cars. Very poor customer service, very poor or non-existent response from Ebony's manager Ewan and very poor assistance from Munday Chevrolet in resolving a customer care issue. More

General Manager (Doug) did call and the problem has been taken care of. Will let me know when they receive a unit that I am looking for. Well guess what, on 4/17/12 received a call from a saleperson tellin taken care of. Will let me know when they receive a unit that I am looking for. Well guess what, on 4/17/12 received a call from a saleperson telling me about the unit I was looking at and was there on there location. I explained to him I had been talking with Osker and he told me unit was not going to be sold. He said he would go talk with Osker and call me back. Never did all afternoon. I called and left a message for Osker to call me - he never did. I also called Doug and left a message to call me -never did. He was off that day so I asked hem to call me on 4/18/12, as of today 4/20/12 still waiting for a call from Osker or Doug. More

Munday Chevrolet did everything possible to get me into my new 2012 Malibu. My credit is less than perfect, and they were extremely helpful. I would recommend them to anyone trying to get into their dream my new 2012 Malibu. My credit is less than perfect, and they were extremely helpful. I would recommend them to anyone trying to get into their dream car, or someone trying to build up credit with a used vehicle. The staff is very helpful and do not pressure you to rush into anything. They let the cars and trucks speak for themselves. Great service, we will be going back!! I love my new car and Munday is great!! More

This dealership is horrible they tormented my elderly mother To the point that after 50 years of driving chevrolet vehicles she Never wants another one. The salesman was rude from the very Beginning mother To the point that after 50 years of driving chevrolet vehicles she Never wants another one. The salesman was rude from the very Beginning and the dealership told my mother for over 2 weeks that her deal was Completed. Then told her to return the car because the finance company Did not believe the 2012 camaro was for her. More

Extremly Helpful courteous, I have been to alot of delaers but never received such great service Keith Moore was awesome. I received a great rate on the new loan with the trade in of my previous vehi delaers but never received such great service Keith Moore was awesome. I received a great rate on the new loan with the trade in of my previous vehicle. They were efficient and didn't play the game of making you sit for hours. Very upfront and honest. More

The dealership had great newer model cars with low mileage. A big problem was that there no selection of used cars. The main problem was that Larry Brown is a terrible, unscrupulous salesman. He tried mileage. A big problem was that there no selection of used cars. The main problem was that Larry Brown is a terrible, unscrupulous salesman. He tried to sell me a car that had problems. When he realized that the car would be expensive to fix, he offered me another car, but there were no real options unless I wanted something out of my budget. He would promise to call me back & then I would have to track him down & the last straw was that I was at the dealership looking for a replacement & he told me that they were working on something & I never saw him or heard from him again. After being there for two hours, he walked off into the sunset. He is truly an underhanded, lying, irresponsible salesman. More

MY BUYING EXPERIENCE AT MUNDAY WAS POSITIVE OVERALL. I WILL GIVE MUNDAY AN OPPORTUNITY FOR ANY FUTURE PURCHASES. I WAS DISAPPOINTED THAT OUR 2012 TRAVERSE DID NOT HAVE FLOOR MATS. THE SALESMAN DAYNE SAI WILL GIVE MUNDAY AN OPPORTUNITY FOR ANY FUTURE PURCHASES. I WAS DISAPPOINTED THAT OUR 2012 TRAVERSE DID NOT HAVE FLOOR MATS. THE SALESMAN DAYNE SAID THEY WERE ON BACK ORDER AND IT WILL BE A WEEK. IT HAS BEEN TWO WEEKS AND NO PHONE CALLS. I HAVE LEFT TWO MESSAGES FOR MY SALESMAN AND NO RETURN CALL. I WAS SENT AN E-MAIL BY ANOTHER PERSON BUT NO RESPONSE TO MY FLOORMAT QUERY. THE DEALER WANTS TO PUSH THE SURVEY THING AND THAT THEY DID AN EXCELLENT JOB, BUT; CAN'T GIVE THEM THAT SO FAR. More

This dealership was amazing. We never felt pushed to buy anything, and they really helped us with our cituation. The entire staff was willing to help us and did everything they could to get in to what we w anything, and they really helped us with our cituation. The entire staff was willing to help us and did everything they could to get in to what we wanted. Ernest was amazing and extremely helpful, he went above and beyond. Will continue to purchase cars from Munday chevy and definately recommend this dealership! More

Purchased my 3rd car from Munday...will be the last. I traded my car in on a pre-owned Camaro. Told that day what my payment was going be. Then was called and told it was higher. I couldnt find another th traded my car in on a pre-owned Camaro. Told that day what my payment was going be. Then was called and told it was higher. I couldnt find another that wanted so I asked for my trade back...which they sold. Now they had no choice other than giving me my Camaro at the payments we originally agreed on. Now, almost 30 days later I get a call from the bank on my trade saying that my trade in wasn't paid off and in less than a week from now they would mark my credit has over 30 days. Called and they assured me it would be paid on time. Don't believe a word they say, so i am going to pay the payment on my trade and m new car. Now...I'm at the dealership getting an $88.00 oil change that I am paying for because they didn't prep. the car before I bought it...matter of fact I paid $50.00 to get the car detailed the day I bought it. To be fair my salesman did have the car cleaned and have my windshield replaced 3 weeks later but that was agreed to when I bought it. I'm angry that I'm paying for service on a car before my first payment is even due. I just feel beaten down and betrayed. I guess being loyal doesn't mean that much to them. More

My initial visit to the dealership turned out to be a very negative experience. Had I not been dealing with a major health issue at the time and on strong pain meducation which clouded my normal cautiou very negative experience. Had I not been dealing with a major health issue at the time and on strong pain meducation which clouded my normal cautious nature and reluctance to make such a major and costly decision I would have walked out several times during the negotions with the salesman, Burke. I have to say this for him- he is persistent. And I really did think I wanted an Equinox. Problem was and still is, he did not seem to know much more about the vehicle than I did. After signing the contract with my foggy mind and having been hammered by this person for over two hours we went to introduce me to my new car (or is it a truck?? I really do not know. I was shocked when I got the license plates and they were for a truck). The introduction to my new very high tech vehicle began with the following statement by the salesman who had all the time in the world until he got my money "I am going to have to rush through this because they are calling me to come back inside". I did not realize the significance of that until I tried to drive off. I did not even know how to get out of the lot, the air conditioner was on full-blast, the heated seats were very hot as was the outside temperature, and I knew how to operate none of it. I realize that I am to blame for not being prepared to make such a purchase at that time and have wished numerous times that I could undo the whole thing. I have been purchasing autos since I was 17. I kept my last vehicle for over 10 years, loved it and wish I had it back instead of this car/truck, but since that cannot happen I will hopefully learn to like the Equinox. Or at least to live with it since I really overpaid for the thing. Anyway, I have had subsequent contact with others at your dealership who were very nice, knowledgable, and helpful. Scott Mongonia took care of an auto body problem for me, which was serious in my estimation and required you all keeping my vehicle for several days. He was wonderful and changed my whole attitude about the situation and the dealership. He is professional, caring, knowledgable, and gets done exactly what is needed and what he promises. when I came to pick up my Equinox he put me in the care of another person who is also a major asset to your business, Josue (can't find his card nor remember his last name). Josue spent over an hour going over all the technical stuff with which this LTZ is equipped. He also told me to call him with other questions or help I needed at any time. I left the lot that day feeling like things were going to be alright and that there are knowledgable and caring people at Munday that I will be able to call on when my vehicle needs attention in the future. More