Sterling McCall Chevrolet

Untrustworthy - Lack of Integrity in keeping commitments I had been shopping for a couple months searching for a local dealer who would honor GM supplier pricing on a new Corvette order. I talked with Munda I had been shopping for a couple months searching for a local dealer who would honor GM supplier pricing on a new Corvette order. I talked with Munday several weeks ago, as well as many other dealers around Houston, and none were doing GMS pricing on the Vettes. I was not surprised and was about to place my order out-of-state when, out of the blue, I received an email from the Internet Sales Director at Munday stating (in writing) that they would now accept GMS pricing on a new Corvette order... (here's the exact email I received... with names removed) ==================== Dear xxxxx, I just got word from the General Sales Manager that he will offer GMS (if you quailfy) for a new Corvette Order. Let me know a time when you can stop by and we will put this order together for you. The next order is next week so I want to do my best to make sure everything is good to go and you should be driving in September! Thank you xxxx xxxxxx Internet Director Munday Chevrolet ==================== Naturally I was very happy and proceeded to engage in phone calls with them to make an appointment to place my order. I live an hour away, and just to make sure before I drove all the way there, I asked for one more confirmation that they were going to honor GM supplier pricing and they again said YES. (here's the exact email I received... again with names removed) ==================== From: "xxxxxxxxx@mundaychevy.com> Date: August 4, 2014 at 6:03:03 PM CDT To: xxxxxxxxx Subject: RE: Munday Chevrolet Yes we will do supplier Sent via the Samsung GALAXY S® 5, an AT&T 4G LTE smartphone -------- Original message -------- From: xxxx xxxxx Date:08/04/2014 5:50 PM (GMT-06:00) To: "xxxxxxx @mundaychevy.com" Subject: Re: Munday Chevrolet xxxxxxx I just noticed in your note you stated GMS (which is employee discount). I qualify for Supplier Discount (not employee). Can you confirm that you will honor GM Supplier Discount on a new 2015 Vette order? ==================== With that 2nd written confirmation to compliment the phone calls I was having with their sales staff I took time off and traveled that week to their dealership and placed my order with supplier pricing credentials included, just as they told me to. Everything was going good until the following week I received a call from them saying the general sales manager would no longer honor supplier pricing as they had promised me (in writing twice). I guess they expected me to just keep the order with them since I already had it in place but I quickly cancelled it and then reached out to the general sales manager for an explanation. Several days later and he still has not responded. I logged a complaint with the BBB and moved on to place my order elsewhere. More

Extremely Unprofessional -- Two weeks ago I brought my Chevy Malibu in for an oil change and tire rotation. They were also to replace the passenger door handle. I have used y -- Two weeks ago I brought my Chevy Malibu in for an oil change and tire rotation. They were also to replace the passenger door handle. I have used your service department for the past four years and have had maintenance and warranty work done successfully and professionally, so I was surprised by the five hour wait. This was worsened when I discovered that the door handle still needed to be ordered and the rotation had resulted in the tire service monitor system malfunctioning. A week later I was notified that my door handle arrived. This time I wasn't going to sit for five hours, so I had my 75 year old mother drive me to the dealership where we left my car. I waited all day and finally called the dealership to discover that nothing had been done, and the car would need to be picked up in the morning. My mother had to bring me back the next morning to get the car. They said the wrong part had been ordered; they would contact me when the part arrived; and, I could return again. Hopefully, the door handle will arrive soon. More

REGGIE THOMAS i been buying trucks and cars since i was 16 im 27 now and each time i go to munday i call reggie i tell him im ready to trade in and he says is it th i been buying trucks and cars since i was 16 im 27 now and each time i go to munday i call reggie i tell him im ready to trade in and he says is it that time already which use to be every 2 years now its every year each time i buy from munday i know reggie looking out for me and will get me the best deal i could get cause he knows i wont leave in till i do haha and now that i have a family i dont just walk in and sign the papers any more i have to talk numbers but i have no doubt reggie is the most honest person at munday and if someone ever needs to buy i send them to reggie More

Untrustworthy Service Department I purchased a 2013 Tahoe in November of 2013. A couple of weeks later my wife was driving during rush hour in Downtown Houston and the accelerator go I purchased a 2013 Tahoe in November of 2013. A couple of weeks later my wife was driving during rush hour in Downtown Houston and the accelerator got stuck. Thank goodness she didn't have an accident. I took the truck to back to the dealership service department. They come back to me a few hours later and said all done. I asked what was wrong with it they said it didn't happen when they drove it. I didt get any copies showing I brought the truck or it was checked out. I called back requesting a Manager call me and I'm still waiting. A few days later I get a call to ask about the experience and I told her everything. She promised the Manager would call and until this day no call from the service department. Instead I got a $25 gas card. Munday calls you several times after you purchase a vehicle to find out about your experience but they really don't care. All if my service needs are being provided by a different dealer and they are always professional and most importantly they provide information regarding any and all vehicle needs. More

Angie Meischen Best car buying experience ever! Hyder was amazing, friendly and straight up! I was in and out if there in a good time frame and Mike in finance was Best car buying experience ever! Hyder was amazing, friendly and straight up! I was in and out if there in a good time frame and Mike in finance was very good to work with. Very friendly More

4th New Vehicle Purchase from Munday Chevrolet!!! This was my 4th vehicle to be purchased from Munday Chevrolet and the 5th vehicle overall to be purchased from Keith Moore!! My entire vehicle purchas This was my 4th vehicle to be purchased from Munday Chevrolet and the 5th vehicle overall to be purchased from Keith Moore!! My entire vehicle purchase experience was wonderful, especially with the addition of Matt in the trade-in department and having the opportunity to work with Mike in finance again!! Keith Moore sold me my 2010 Camaro through a previous dealership and since he did such an excellent job, I returned to Munday to purchase a 2014 Camaro 2SS. Keith has also sold my husband and I a 2011 Chevy Silverado Texas Edition, a 2012 Chevy Silverado LTZ and a 2013 Chevy Silverado Texas Edition through Munday Chevrolet. He was excellent on past purchases and even better this time around!! I believe A lot of car salesman do not care about the individuals they sale to, just the sale itself but if you find the RIGHT salesman, just as I have in Keith Moore (I will continue to follow him if he decides to leave Munday), then I believe your vehicle buying experience can be exceptional!! With all my experiences I have told him upfront what I'm working with as far as a down payment, if I have any trades, how much I'm looking to spend and where I would like my monthly payments to be at and with all my purchases all I had to do was walk in, sign the papers (everything exactly as I requested) and drive away a HAPPY, HAPPY customer!!! I don't regret dealing with Keith or Munday Chevrolet and I will continue to deal with Keith and recommend him and the fine staff at Munday (Matt, Jeff & Mike) to EVERYONE I know……………and as far as I’m concerned, Keith should be in a manager position, he's that good!! Great job Kieth, Matt, Mike and Munday Chevrolet!!!! More

As our first time buyers at Munday Chevrolet, Hyder gave us a great experience and helped us with everything we were looking for. I will definitely request him to anyone and in the future shop here again. I us a great experience and helped us with everything we were looking for. I will definitely request him to anyone and in the future shop here again. I gave Hyder a 5 on his customer service which he helped us with all the vehicle guidelines and answer all us questions with no hesitation. More

We came to Munday Chevrolet back in 2013 looking for a slightly used 2012 Chevy Cruze as a family car. We had Hyder as our sales rep. to walk us through on how to get a car. He was very detailed, very pos slightly used 2012 Chevy Cruze as a family car. We had Hyder as our sales rep. to walk us through on how to get a car. He was very detailed, very positive and knowledgable about the Chevy Cruze. A year later, which is 2014, we decided to trade in our 2012 Chevy Cruze for the 2014 Chevy Camaro 1LT COUPE, also known as the 2014 Chevy Camaro RS, so we went straight to Hyder. Next thing you know, we are driving out with the car we always wanted. Thanks to Hyder and the most friendliest staff ever! I definitely recommend this Munday Chevrolet location to anyone, here you will feel at home. More

If they could get 0 stars that's what they would get. Munday Cheverolet contacted my husband concerning him wanting to get a chevy silverado quad cab. We wanted something used and it didn't have to be Munday Cheverolet contacted my husband concerning him wanting to get a chevy silverado quad cab. We wanted something used and it didn't have to be fancy. We were told no problem. Also we advised them that my mother was in the market for a vehicle as well and had a large down payment. My mom fould the vehicle she wanted and after back and forth with the bank we selected a vehicle that they said the bank would accept. We were there for hours waiting on what I don't know, only to be told that the bank closed and that they wouldn't have a response til the next business day which was Monday. They called my mom and said they had everything taken care of and she could come in and get her car, they never called my husband and when he called they just said come out. Then they called him back and asked if my mom would cosign for my husband. He was like no, I just paid off a car 6 months ago and paid it off early with no late payments. Needless to say we get out there and the salesman that was helping us was not there and SAL Watson helped us. He was rude very arrogant. He asked my husband again about my mom cosigning and my husband and mom said no. He gave my mom one spr and she questioned it because of her credit score (he never had our paperwork in front of him to tell us exact figures) he left came back and said you are right the apr is less. She asked what kind of deal can you work out if I pay cash for the car. He was like nothing so I took over. He demeanor and attitude was horrible. He told us we came to them and I was like y'all call us and you can't make money unless someone buys a car. Needless to say my mother took her money and left. They just point blank told my husband they couldn't get him approved. My husband went to another dealership and they said we have an approval from a bank that said y'all were already approved at Munday chevy with a co signor (which was my mom). My husband was livid. He nor my mom ever gave consent for the dealership to submit a loan with both of them on it. We called the dealership and spoke to SAL, once again the arrogant attitude came out and he said my mom gave consent (lies) she was sitting there and said I never consented for y'all to do this. SAL then starts laughing and joking with others in the background saying we have a disgruntal customer on the phone. We hung up and called the manager, no response. We are making it our person mission to tell everyone about the shady dealings of this dealership. My husband went to Autonation Chevy on the gulf freeway and has the exact truck he wanted. My mom went to Sterling mccall Nissan on sw freeway (excellent service) and has a brand new 2014 nissan versa sedan no cosignors. Just the other day I received a denial letter from a finance company stating that my husband was approved at Munday cheverolet but the approval expired. (But I thought he couldn't get approved) This dealership is the worst. Beware they will hurt your credit. More

Hyder Alkhazall and Noel Villatoro are very helpful on giving advise and comparing vehicles to fit your needs. Aside from helping us with that dilemma they both advised us on our credit issues and made my giving advise and comparing vehicles to fit your needs. Aside from helping us with that dilemma they both advised us on our credit issues and made my husband and I feel like if we knew each other for a long time. They make you feel welcome and are very friendly. I will make Munday Chevrolet my only dealership to go to and recommend, as long as Hyder Alkhazall and Noel Villatoro are there!! Thank you so much guys and Munday Chevrolet take care of these guys they are very knowledgeable and know what they are doing! More