Sterling McCall Chevrolet
Houston, TX
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They were helpful with my wife. She wanted a new truck, so I let her go and find the one she wanted. Munday carries one of the largest selection we have ever seen at one dealership. They took their time an so I let her go and find the one she wanted. Munday carries one of the largest selection we have ever seen at one dealership. They took their time and showed my wife several different models. There are so many options that they took the time and explained everything to her. She finally picked out a Texas edition the hardest decision was the color I haved to give them credit for their patience, my wife is not the easiest to deal with. Thanks Keith and Lawrence for your time More
Pleasant Abraham was helpful and easy to work with. However, the whole process was disappointing. I had expected to be there for no more than 2 hours given that I had already negotiated a great price. However, the whole process was disappointing. I had expected to be there for no more than 2 hours given that I had already negotiated a great price. However, it ont only took over 5 hours but I also had to pay an extra $250 above the pre-negotiated purchase price. More
DESTROYED MY NEW CARMARO. Unfortunately, I purchased a Carmaro from Munday. After the purchase I had a few add ons installed. The sales person said all work was completed at their partner dealership les Carmaro from Munday. After the purchase I had a few add ons installed. The sales person said all work was completed at their partner dealership less than 3 miles away. Turns out Munday farms out the work to small incompetent auto shops in the ghetto 16 miles away. While my rims were at the ghetto shop my Carmaro was at Munday and the put a huge DENT/SCRATCH in my door. It was so bad it would take weeks for them to repair. They would not replace with a new door even though I had just purchased the car from them the prior day. Kevin, Munday GM, only offered me a salvaged door. When I told Kevin I purchased a new car and wanted a new door he informed me Munday often uses salvage parts on “new cars”. This seems very misleading to consumers who think they are buying a new car. Also, Munday was incompetent they could not apply my racing stripes without air bubbles… a 3 year old could have done better. I would have been better off buying a 5 year old car with 100k miles than purchasing a new Carmaro from Munday. More
I would have to say Keith Moore is the most AMAZING salesman I have ever dealt with! This is the 3rd Chevy purchase I have made from him and if he ever retires as a car salesman, I may never buy anothe salesman I have ever dealt with! This is the 3rd Chevy purchase I have made from him and if he ever retires as a car salesman, I may never buy another car but if he chooses to sell something other than Chevy, my loyalty to Chevy may have to change! I recommend that Munday put Keith in a leadership role because he can definitely teach a thing or two about honesty, customer service and how to treat customers! In all my adult years of purchasing anything, never have I found a more AWESOME, KNOWLEDGEABLE, FRIENDLY, HONEST, salesman that has the ability to communicate via email so that everything is ready when you show up and all you have to do is sign the paperwork, this is extremely important in today's busy world. Way to knock it out of the park AGAIN Keith :) Love you, Tim & Suzette More
Extremely poor service from Enterprise Car Rental Onsite and poor assistance from Munday Chevrolet - what a disappointment. I received excellent service from Louis over the phone (and when delivering my ve and poor assistance from Munday Chevrolet - what a disappointment. I received excellent service from Louis over the phone (and when delivering my vehicle for service the next day). I asked about car rental and he transferred my call to Enterprise Car Rental on site. I spoke with a woman by the name of Ebony and told her I was dropping my car off for service the next day at 7:30 am and would need a car rental and she gave me an appointment for the following morning. Things went downhill from there. The following day, I dropped my car off at 7:30 and Louis directed me to the Enterprise cubicle in the dealership. There was a note from Ebony stating that she was out back washing cars. I waited for over 40 minutes for her to return. I brought it to the attention of several people within the dealership and their attitude was that it wasn't their problem, it was enterprise's. The receptionist at the front desk was only willing to page her (which wasn't effective) and told me that I would have to call the Enterprise 1-800 number. I spoke with a Munday Chevrolet service manager who is located closest to the car rental desk and all he was willing to do was another ineffective page. Ebony resurfaced around 8:10 and said that I technically wasn't at the enterprise desk at precisely 7:30 since I was dropping my vehicle off with Louis at service and she had no obligation to wait for me. I asked to speak with her manager and she advised that I would have to call her manager on my cell phone. I attempted to make that call and was placed on hold for another 10 minutes. I explained to Ebony that the 40 minute delay was a huge inconvenience and she was not willing to offer any type of compensation or facilitate a call with her manager. My experience at Munday was off to a great start but I was greatly disappointed when the Enterprise desk was left unmanned for 40 minutes at peak morning pickup hours and the Munday employees were uninterested in helping me resolve the issue and at least find the Enterprise employee. While they say it is not their problem, it effects the overall customer experience and it could have been resolved by having someone walk to the back where Ebony was washing cars. Very poor customer service, very poor or non-existent response from Ebony's manager Ewan and very poor assistance from Munday Chevrolet in resolving a customer care issue. More
General Manager (Doug) did call and the problem has been taken care of. Will let me know when they receive a unit that I am looking for. Well guess what, on 4/17/12 received a call from a saleperson tellin taken care of. Will let me know when they receive a unit that I am looking for. Well guess what, on 4/17/12 received a call from a saleperson telling me about the unit I was looking at and was there on there location. I explained to him I had been talking with Osker and he told me unit was not going to be sold. He said he would go talk with Osker and call me back. Never did all afternoon. I called and left a message for Osker to call me - he never did. I also called Doug and left a message to call me -never did. He was off that day so I asked hem to call me on 4/18/12, as of today 4/20/12 still waiting for a call from Osker or Doug. More
Munday Chevrolet did everything possible to get me into my new 2012 Malibu. My credit is less than perfect, and they were extremely helpful. I would recommend them to anyone trying to get into their dream my new 2012 Malibu. My credit is less than perfect, and they were extremely helpful. I would recommend them to anyone trying to get into their dream car, or someone trying to build up credit with a used vehicle. The staff is very helpful and do not pressure you to rush into anything. They let the cars and trucks speak for themselves. Great service, we will be going back!! I love my new car and Munday is great!! More
This dealership is horrible they tormented my elderly mother To the point that after 50 years of driving chevrolet vehicles she Never wants another one. The salesman was rude from the very Beginning mother To the point that after 50 years of driving chevrolet vehicles she Never wants another one. The salesman was rude from the very Beginning and the dealership told my mother for over 2 weeks that her deal was Completed. Then told her to return the car because the finance company Did not believe the 2012 camaro was for her. More
Extremly Helpful courteous, I have been to alot of delaers but never received such great service Keith Moore was awesome. I received a great rate on the new loan with the trade in of my previous vehi delaers but never received such great service Keith Moore was awesome. I received a great rate on the new loan with the trade in of my previous vehicle. They were efficient and didn't play the game of making you sit for hours. Very upfront and honest. More
The dealership had great newer model cars with low mileage. A big problem was that there no selection of used cars. The main problem was that Larry Brown is a terrible, unscrupulous salesman. He tried mileage. A big problem was that there no selection of used cars. The main problem was that Larry Brown is a terrible, unscrupulous salesman. He tried to sell me a car that had problems. When he realized that the car would be expensive to fix, he offered me another car, but there were no real options unless I wanted something out of my budget. He would promise to call me back & then I would have to track him down & the last straw was that I was at the dealership looking for a replacement & he told me that they were working on something & I never saw him or heard from him again. After being there for two hours, he walked off into the sunset. He is truly an underhanded, lying, irresponsible salesman. More