Sterling McCall Chevrolet

WORST SERVICE EVER.. NO CUSTOMER SERVICE WHATSOEVER Unfortunately, this is the 2nd time taking our car there for service. I should've learned the first time. Absolutely everyone I spoke to was rude. In Unfortunately, this is the 2nd time taking our car there for service. I should've learned the first time. Absolutely everyone I spoke to was rude. In person / over the phone ... didn't matter. I made an appointment on Friday at 1pm (check engine light came on at 13k on Chevy Cruize Deisel) ...so, after calling a couple of times with NO ONE knowing anything about my car, getting transferred to countless voicemails, different individuals voicemails... They can't find me in their computer system, anywhere, but somehow the girl I spoke to on Saturday said my car isn't done yet. I asked her what was wrong with it, and she claimed she had no access to that information. What? Then, how would she know it's not done yet?? It's now 1pm on Monday and I'm currently waiting for a phone call back from another clueless, rude Munday employee. Can't wait. Next time I need service, I'll definitely be driving over an hour away to the next closest Chevy dealership. More

Worst place EVER to buy a car I was sent an email on a Dodge Charger. Called and it was still available. Told sales rep is come right down. Being lazy as he was he asked if I'd c I was sent an email on a Dodge Charger. Called and it was still available. Told sales rep is come right down. Being lazy as he was he asked if I'd come in Saturday at 9 am. I arrived on time he was late and the car I wanted was sold in that 15 minutes. Salesman had no clue about specs. I purchased the car and then had second thoughts. I attempted to use their own 3 day guarantee and was treated like a leper. I will never recommend this dealership. Associates at work have purchased cars there and told me if I'd have asked them they would have screamed to NEVER shop there. Good advice. Too late More

Professionalism - 5 Star-Service I took my car in as regular maintenance schedule. I am pretty happy for having Robin Tichenor as my Service Advisor at my first service at 900 miles r I took my car in as regular maintenance schedule. I am pretty happy for having Robin Tichenor as my Service Advisor at my first service at 900 miles reading on my car. He gave me detailed instructions step by step from turning in my car until driving out. He showed me all facilities I need to know while waiting for my car. (I loved the private room with Wi-Fi available for customers.So I can get some work done). Not only he explained clearly the service to me at Munday service building. He also give some answers and instructions via emails on concerns I have had off my service schedule. Munday does have excellent facilities for his customers coming for services.Those of us who has a tight schedule. My suggestion is to set up a schedule for service. It is pretty fast and you will be reminded a day before your service schedule. Munday does have a team of professional service advisors with a five-star service. Kevin Phouangsavanh More

Disorganized and Uncaring Brought vehicle in at 7 a.m. with a promised estimate by e-mail or phone within 2 hours. Did not introduce himself or provide me with his card or cont Brought vehicle in at 7 a.m. with a promised estimate by e-mail or phone within 2 hours. Did not introduce himself or provide me with his card or contact info. At 3:00 p.m., still had not heard from the dealer, so I had my colleague drop me off. When asked why he didn't e-mail me, he said "I just e-mailed you 10 minutes ago." - no apology, no explanation. Charged me the agreed upon $45 for the inspection, but it took 45 minutes for the paperwork to make it to the cashier. I will never step foot on this dealer's lot again, and I assume that all AutoNation dealers are run the same way. I cannot conceive of a worse service experience. More

Poor service!! unprofessional personal Picked out a car after 6 hours singhned the deal was sent home in a. Rental car 4 days later I called to Cheak on my car to see if I could pick it up Picked out a car after 6 hours singhned the deal was sent home in a. Rental car 4 days later I called to Cheak on my car to see if I could pick it up they said it suppository didn't pass inspection so I could no longer have the car we singhned a 5 year contract on . So I had to keep calling them so i could come in and pick out something else and they lost all our documents so I had to bring everything in again !!! Another 7 hours later was approved for another car and was told everything was a done deal meanwhile I paid over 200$ on insurence etc. they kept calling me asking for more documents and down payment !!! Seriously we singed a 6 year contract why do they need more money!!! Anyways they were unprofessional rude a differ at person kept telling me a different story . Said I walls have to bring my jeep back and take back my trade in because my husbabd didn't have. A light bill under his name lol . I wasted 3 weeks of my time and money on two cars that were never mine I guess. I wil never ever deal with these people agin!! They are liars and unprofessional. Larry brown and jay were my sakes people and the Jose Munoz was my finance people plus mike Gibson!!! All liars !!!! Don't goal there . Oh and the car they said never passed inspection was put up for sale a few days later ! They said it's not arguing that it's only on line to bring people in lol hahabwhat a joke More

Did not dealer prep car, then when had chance didnt try to This is my 2nd used car purchased from them, the reason? no high pressure sale tactics. The first car had a bad film on it, made the windshield not go This is my 2nd used car purchased from them, the reason? no high pressure sale tactics. The first car had a bad film on it, made the windshield not good, they wouldnt fix but sent me to a shop they used and I paid 150.00. Just traded that car for another better used car. Same thing, crud all over the vehicle, and when I noticed they hadnt cleaned it off as agreed I checked the air filter and cabin filter, both filthy. No oil change sticker either. So I had the oil changed 52 bucks, changed the filters out myself to save money, 35 bucks, and tried all types of cleaners for 2 days trying to get that stuff off the windshield and other glass. Finally found something that took it off but took alot of elbow grease. I called the salesperson through out this and he asked did the people who changed your oil look and see if it was dirty? and suggested I use steel wool on the glass. What a crock! Once you sign, you can bet nothing else will be done for you. I waited 2 hours for them to prep this vehicle and they didnt do it and charged me for it. Not one value stem, dirty filters, crud all over the car, and didnt change the oil. Given the opportunity to make this right, they claim after all this they still did a dealer prep. So now I know that I paid 150 for a windshield on the other vehicle was unnecessary as well. Buyer beware!!! they will lie and will not make it right if you prove to them with pictures that they didnt do it. They will not get anymore of my business and I was loyal customer. They are not close to my home and I went all that way thinking they would treat me fairly. I just had to buy this second vehicle before I compared their same tactics and same excuses. The sprayers on their lot spray the cars with some kinda bad stuff that is hard to get off and its in the windshields. You cant see it until direct sunlight then it looks like the milkyway! Be safe Be cautious and dont take their word for anything. More

Worst service dept ever Apparently brakes separate at 15k miles on a new Silverado. Had to get GM corp involved. Worst service dept I've ever delt with. Incompetent and Apparently brakes separate at 15k miles on a new Silverado. Had to get GM corp involved. Worst service dept I've ever delt with. Incompetent and out to only make a buck on something GM couldn't believe they hadn't covered. More

Poor customer services I went in looking for a new car. The showed me one car a demo car to be exact. I asked about another car they just brushed me off like it was nothin! I went in looking for a new car. The showed me one car a demo car to be exact. I asked about another car they just brushed me off like it was nothin! They didn't try to give me the car I asked about or wanted!! No test drive ,they just wanted that car sold if u ask me!! The finance manager Sal Watson has poor customer service skills he is very rude n arrogant as xxxx!! I barely even seen my saleman so he was no help at all!! I don't like my car at all, I'm so unhappy I was just in need of a car so I got it,after looking for a car for days n stressed out they made it no better! Plus Mr. Sal Watson was presurring me into making da deal are it wasn't Goin to be a deal at all!! He had my friend put out because my friend works in the business so he know how the car business works n was helping me with Getting a good deal n Mr. Watson don't like it. Plus they will get wAtever they can out of you if u don't know the business!! It's all about the money because they didn't even try to satisfy me or my needs at all!! ?????? I'm just so unhappy!!! I just wanted a Malibu LT with dark seats I don't get neither!!! Smh More

Buying and Trading in made easy! I would definitely send my friends, family and anybody looking for a car to your dealership and to the salesman, Luis Corona. He helped me so much wit I would definitely send my friends, family and anybody looking for a car to your dealership and to the salesman, Luis Corona. He helped me so much with the car trading and buying. I actually wasn't planning on buying that night, but he made it so easy, and again, was so helpful, that it only made sense to go ahead and close the deal - the sooner, the better...in with the new and out with the old. THANK YOU!! More

Chevrolet 1999 Service Robin Tichenor did a fantastic job. The car was completely checked and some repairs recommended. I only chose some which were important. I paid ex Robin Tichenor did a fantastic job. The car was completely checked and some repairs recommended. I only chose some which were important. I paid exactly what was estimated with no surprises. While the car was in the shop Munday Chevrolet provided a complementary loaner car! More