Sterling McCall Chevrolet

Hi, I bought a car with them on July 19, 2022. I started having mechanical issues after I took it for a service appointment on October 18, 2022. After we left things where fine until a week later I started having mechanical issues after I took it for a service appointment on October 18, 2022. After we left things where fine until a week later, that the car left us on the street on October 26, 2022. We had road side assistance and they came to get the car. Apparently the car had mechanical issues that they had to use the extender warranty and they didn't even offer a rental car for me because due to covid they don't rent their own cars so they go thru enterprise and I would need to pay the rest cause they only cover $40 a day. I got a hold of the manager at the time he didn't help with my concern only repeated what the service person had said. They fixed those issues after we paid our extended warranty other wise they would do nothing about it. We are now at November 9th the car is back at the dealer because more mechanical issues. It is at less than 90,000 miles on it. Yet we are continuing to have issues on this Semi used car. Also the people I have spoken to don't seem to want to help and I am extremely disappointed. . Never again will I be using this business More

Another Great Service at Sterling McCall Chevrolet! Been going there for years and They never disappoint! Thanks Ken! Been going there for years and They never disappoint! Thanks Ken! More

They serviced my work truck very good, will go back in the future. Cool cool the future. Cool cool More

This place needs to contact me about my vehicle. I bought a Kia Stinger gt here on July 25th. The car has had 5 issues since owning the car. I was informed it had about 10k miles on the factory warr I bought a Kia Stinger gt here on July 25th. The car has had 5 issues since owning the car. I was informed it had about 10k miles on the factory warranty, I aslo purchased a 3500$ Premier plus new contract. The 4th break down was MAJOR. Driverside CV axle blew out while I was driving home. It also broke the rear differential mount. Took it to Kia and they would not honor the warranty. Called Gulf State, who is the extended warranty company. They denied the repair saying “our contract starts after the factory warranty expires”. Though the contract itself states otherwise… “contract starts day of purchase”. My buddy who is a mechanic, he pointed out the cause of the issue. A bolt was broken off in the Rear differential. That must have been “overlooked” by Sterling McCall. This repair Kia quoted me 10,000$ to fix this. Kia also said the axle had been repaired under warranty 2 other occasions. So this is the 3rd, could classify as a Lemon. Im in over 6,500$ in repairs in the vehicle. Problems are still arising. They need to take this car back or do something about this. The car has been inoperable for 4 weeks of ownership. I have no rental, I had to have the car towed 3 times. Im not playing games. If I do not hear back in 72-96hours. They will be hearing from occc or my attorney or both. More

I wish I could give this place a negative review. Let me start out by saying I really wanted a Tahoe they had on their lot so I kept trying to buy here. I went through MULTIPLE salesman. None o Let me start out by saying I really wanted a Tahoe they had on their lot so I kept trying to buy here. I went through MULTIPLE salesman. None of them cared to help, until one, about two weeks in. I finally got down there, most of the paperwork was done (I drove 2 hours.) I was very clear I didn't want anything added, just the used Tahoe, no extras. When I got to finance, the lady was cussing so much and making a huge deal about her computer being slow and wanting to get out to go home because I was late coming in. When went to sign, I noticed she had added almost $4000 in extras to the final bill. When I asked her to take them off, she threw a fit! It took almost 30 minutes for her to redo the paperwork, all while she was cussing and slinging things around on her desk. Fast forward to 5 days after I had the Tahoe. I was driving home when every light came on, it slammed out of gear and wouldn't go past 30mph. A family member had to pick me up and get the car home. I was crying and super upset. When I called the salesman, he told me I'd had the car 6 days. We'd finally got them to admit I was on my 5th day. The used sales manager called back, his name is Fazard. The rudest, and unwilling to help, emotionless human being on this planet. Finally after a lot of going back and forth and him refusing to take the car back, I took it to a mechanic I trusted in my local town. He found that there was wiring issues and that the dealership knew of this and tried to cover it up. They were the only mechanics listed on carfax also, so they sold me this car knowing it would mess up soon, and I would foot the bill. Luckily, I am a paralegal and was able to get my boss, an attorney involved. Fazard finally agreed to take the vehicle back since it was major. But...he wanted me to drive this vehicle that wouldn't go over 30mph 2 hours or tow it for $600 at my expense. Again, talked to my attorney. After back and forth of this rude guy, he finally admits they have a man in the area who tows for them. I'm not sure they can keep up with their lies anymore at this point. So, my car is towed from my home and taken back. Because they've already appraised my vehicle and started a deal for me, I had to stay with them as my credit couldn't take another hit. So I picked out another vehicle. At this point I do not have a vehicle. I'm a single mom with a son, and I missed work and he missed school because we didn't have a way to get there. I explained this to Fazard and asked about their delivery option on the website. He stated he wouldn't be delivering to me because of my issues with the last purchase and that *I* wouldn't bring the Tahoe back. The Tahoe that wouldn't go over 30mph due to electrical issues. He was extremely hateful and told me I had 5 days to pickup a new car or I would need to get my old one. I explained to him I would pay the delivery fee if he could get it to me, he refused and ignored me from then on. Fazard has my Honda Pilot, has not sent a check to my bank, I owe a payment on a car I don't have. I DO NOT HAVE A CAR, and the dealership is refusing to help me because of an issue they were not upfront about. I've called the General Manager but have not heard back. DO NOT USE THIS DEALERSHIP. TRUST THE REVIEWS. STAY AWAY. More

Always great service! I have had a different service advisor each time and it has always been great! I’m always a fan of consistency thats why I keep returning. I have had a different service advisor each time and it has always been great! I’m always a fan of consistency thats why I keep returning. More

Hello, Thank You for the opportunity to provide some constructive "Feed-Back"... *on 7-19-2022, I just had a similar experience as one from 2-years ago; respect for customers and their vehicles, has constructive "Feed-Back"... *on 7-19-2022, I just had a similar experience as one from 2-years ago; respect for customers and their vehicles, has not improved at (Sterling McCall, North Freeway Chevrolet, Service Department) over the course of several years now... My Service Advisor was Friendly and Professional; I appreciated his service to me. That being said, I have 3-reasons that lead me to my review; which is generous, when balanced against how they have treated me and my vehicle. As a premise, I gave a "Perfectly Clean and Detailed Vehicle" to the Sterling McCall, North Freeway Chevrolet Service Department; to insure that they knew there was absolutely no damage on it... 1) The service to my vehicle has already taken 2-days; since they did the repairs incorrectly, and damaged my vehicle, the job isn't nearly finished... 2) My Vehicle was Utterly Filthy when I picked it up... *Please Remember: I deliberately Detailed it thoroughly {Immediately Prior, to dropping it off} to definitively show that there was no damage to the vehicle. 3) This was the least forgivable issue: I came to them with one problem; I'm leaving with 4-new problems that they caused, and should take responsibility for (we'll see)? a) They hit my door against another vehicle, and chipped the paint. b) They did not re-align the body panel they removed correctly. c) They neglected to re-install 2-rivets and 2-bolts (somewhere); I found them under the hood, next to the wiper blades. d) They scratched and separated my window tint (about 6-inches)... Thank You for your time and consideration, on these issues... Sterling McCall, North Freeway Chevrolet Service Department... *Feel free to contact me: Have a Wonderful Weekend... More

I'd like to recognize Tristan for being an amazing Salesman! In a world where customer service is declining, Tristan proved that there is still hope. I wish I had the time to tell all of the details o Salesman! In a world where customer service is declining, Tristan proved that there is still hope. I wish I had the time to tell all of the details on how amazing my experience was. Just know my husband and I were extremely impressed with the undivided attention, professionalism and diligence. Tristan, many thanks to you sir. You made my stress of looking for a dependable vehicle a breeze! More

If you want a good sales representative in the used car department, I would refer Tristan. He works diligently and is ethical when helping looking for a vehicle. I recently purchased a car from here and I department, I would refer Tristan. He works diligently and is ethical when helping looking for a vehicle. I recently purchased a car from here and I gotta say…Thank you Tristan for helping me find a car that I would love. More

Sterling McCall always gets my car serviced quickly when I have any issues with my vehicle. I have any issues with my vehicle. More