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Sterling McCall Chevrolet

Houston, TX

4.1
731 Reviews

17800 North Freeway

Houston, TX

77090

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Showing 731 reviews

June 15, 2022

Your salesman, Mr. Sherin was very helpful in helping me with everything and making it possible for me to complete the process of buying my car. Good experience all the More

by Tina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance Manager
Jun 15, 2022 -

Sterling McCall Chevrolet responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

Jun 15, 2022 -

Tina responded

Thank You. Ms, Todhunter

May 31, 2022

Great service, car ready way ahead of schedule. Only complaint is it took too long to settle the bill, lol! More

by mommonkey23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth
Jun 01, 2022 -

Sterling McCall Chevrolet responded

Thank you for being our customer, we appreciate your kind words!

May 30, 2022

Happy with the service very professional sales man sal martinez . I will recommend this place for your next vehicle purchase 100% satisfied More

by Salmartinez7711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Martinez
Jun 01, 2022 -

Sterling McCall Chevrolet responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

May 26, 2022

They will say what the need to say to get you to sign that bottom line. After that you mean nothing to them. Chris, the sales manager, told me “you don’t have to buy this truck” after I already signed th More

by ericd06
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris, Marjorie
May 27, 2022 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Maurice Caraway General Sales Manager mcaraway@Sterlingmccallchevy.com

May 19, 2022

Corrupt service. Unqualified mechanic recommended things that could not possibly fix my ac. Amounting to part swapping at my expense. Charged me for a worthless diagn More

by troy.aleman322427
Recommend Dealer
No
Employees Worked With
Michelle
May 23, 2022 -

Sterling McCall Chevrolet responded

Troy, My apologies for the way you feel. When you came you had a concern with your air conditioning not cooling during idle. We informed you that we needed to hook up the A/C machine to evacuate and recharge the system with DYE to: A) verify that you had the correct amount of refrigerant and B) recharge the system with dye to see if you have any leaks anywhere in you’re A/C System. Because this is the first time seeing your vehicle we had no history of the previous 66,797 miles on the vehicle so we had to start from square one. After you approved the evacuation and recharge diagnosis we proceeded forward with the diagnosis and found that your A/C compressor had internally worn and that there could be other issues with the system but we would not know until we took the A/C compressor off of the vehicle for replacement and inspected it. Your service advisor laid this all out for you and sent the estimate to your cell phone on 5/18/22 at 2:48 PM. You declined the repairs that are initially needed to fix the issue on your truck. I can see with our system that you viewed the quote 7 more times following your declination which leads me to believe that maybe we could work something out on the price or see how much you’re approved for with our financing offers that have 0% interest for 3 month. We are here to help in any way that we can. Best Regards, Kyle Mixon Service Director Wmixon@sterlingmccallchevy.com

May 14, 2022

They were great. Not pushy and no upwelling. I was very happy with the customer service. I hope to purchase a Z06 when it’s my number to replace the 2021 C8 Stingray More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Killian Coleman
May 16, 2022 -

Sterling McCall Chevrolet responded

Thank you, John, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!

May 08, 2022

These folks are AWESOME! !! Had my '17 Vette in for service and they were great! I have done business with Sterling McCall for over 17 years and they are amazing.... I doubt I More

by w7rkj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Hall
May 10, 2022 -

Sterling McCall Chevrolet responded

Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!

May 05, 2022

I was shopping online and found my dream car via the website. I then called to inquire about the vehicle and was put with used car sales agent, Arturo Nieto. Arturo was the absolute worst sales person I More

by Nay356
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arturo Nieto
May 09, 2022 -

Sterling McCall Chevrolet responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Maurice Caraway the General Sales Manager will be reaching out to you soon to assist.

April 21, 2022

Daniel Lopez was very unprofessional he had an argument with the valet guys (red shirts) in front of me and another customer. I did had the ability to interact with Troy in which he was very attentive. More

by Elena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Lopez
May 03, 2022 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for what you experienced with one of our employees. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Steve Riddick General Manager sriddick@sterlingmccallchevy.com

April 18, 2022

Low pressure and helpful staff. Test drives without having to qualify to purchase. Also a suggestion after salesman saw my trade-in lead to a low mileage Lexus that really fit my ne More

by Plumdad55
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Gutnick, Sal Martinez
Apr 19, 2022 -

Sterling McCall Chevrolet responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

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