
Sterling McCall Chevrolet
Houston, TX
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I took my 2024 vette in for maintenance. Michelle Hernandez took excellent care of me, exceptionally polite and very professional. She kept me updated with the progress and it was just an w Michelle Hernandez took excellent care of me, exceptionally polite and very professional. She kept me updated with the progress and it was just an wonderful expedience all the way around! More
Will in the service department was courteous and professional. He explained all of my service options and more than once asked if there was anything I had questions about. professional. He explained all of my service options and more than once asked if there was anything I had questions about. More
Brad Lafferty was very professional and helpful. He explained everything so I could understand. He didn't rush or force anything on me that I didn't want. He explained everything so I could understand. He didn't rush or force anything on me that I didn't want. More
Excellent service by Syquoia, she and the mechanic was very nice and professional throughout the entire process. Will request her every time! very nice and professional throughout the entire process. Will request her every time! More
There were some misunderstandings but my service advisor was awesome she was very professional and helpful. We need more people like her, great job was awesome she was very professional and helpful. We need more people like her, great job More
I had a service recall yesterday on my Silverado 1500 (January 25, 2024). They also did an oil change, transmission fluid exchange and brake fluid change. The recall was for a brake control module soft (January 25, 2024). They also did an oil change, transmission fluid exchange and brake fluid change. The recall was for a brake control module software issue. Fast forward to today. When I was taking my wife to work I lost total control of brake system functionality. All the bells and whistles & warnings came on. (Brake fluid low, loss of esc control, ABS etc. I had NO brakes. Thank God it was a Sunday with minimal traffic. Imagine going 70 mph down the highway with no brakes. Jesus was looking after my wife and me. Is Sterling McCall trying to kill us? This is totally totally unacceptable. Ironic enough, the service advisor was nice enough but I was assured yesterday that everything was ok. I was able to pull off and get the vehicle towed back to the house at my expense and then I checked the brake fluid reservoir. It was completely empty. I am outraged beyond belief. Someone needs to contact me IMMEDIATELY. Knowing that a near miss was avoided this dealership probably wont give a xxxx, but my life and my wifes life mean something. Somebody call me IMMEDIATELY. This needs resolved now. Gregory Gilreath 832-546-8148 More