Sterling McCall Chevrolet
Houston, TX
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Did a fantastic job today, had my oil changed, and tires rotated. While it was in they recommended a brake flush and rear differential fluid fluid change. Just bought this truck used 10,000 miles ago, and f rotated. While it was in they recommended a brake flush and rear differential fluid fluid change. Just bought this truck used 10,000 miles ago, and figured it’s worth the peace of mind knowing it’s been serviced. More
I just want to begin by saying that your service department is second to none. All of your services advisors are great. Yet, I do want to give a shout out to Valerie Lex for being awesome. Everytime department is second to none. All of your services advisors are great. Yet, I do want to give a shout out to Valerie Lex for being awesome. Everytime I bring in my truck she gives me 100% awesome service. Valerie is very professional and understanding. However, I did give Sterling McCall Chevrolet a poor rating due to it's sales managers. I have bought 4 Colorados from there and I have had 2 of the worst buying experiences ever. One of which was this year and this one just left a bad taste, which even my wife was angry at. Let me put it into context, I lost my father on January 4 of 2024 shortly on January 9 a drunk driver totaled my 2022 Colorado which was a midnight edition. I came to Sterling McCall on January 13 to purchase what would be my fourth vehicle from this dealership. I explained my situation to the sales advisor who ignored my situation and didn't care I was a loyal customer and promised to get me into a similar vehicle. Yet, all he did was get me into a basic Colorado model paying more than what I was paying for before which was a fully loaded midnight edition Colorado. Currently I am driving a Colorado, which nice but the sales advisor didn't even try to work with me. More
There are too many dealers in the area to deal with this place. Every step in the purchasing process was broken. Online inventory doesn’t match what’s physically there. They layer on more than $1k for all p place. Every step in the purchasing process was broken. Online inventory doesn’t match what’s physically there. They layer on more than $1k for all pre-owned prices with ClearShield and GPS. Sales didn’t tell finance about the trade-in so they had to redo all the paperwork. The vehicle needed a couple of things fixed and every 2 days I was told a new date for a week and a half. No proactive communication on updates even when they said they would. More
Mr.Philip and Mrs. Marjorie was absolutely amazing! They helped me from the moment I walked through the door. Everything was explained throughly and I appreciate the patience each one of them had in answer helped me from the moment I walked through the door. Everything was explained throughly and I appreciate the patience each one of them had in answering all my questions. I’d send anyone to them when they are in need of a new car. Best customer service in the city! More
I had a battery installed 2 years ago and they told me the original problem that I had was because I purchased an aftermarket battery. They convinced me to buy a battery from them. 2 years later my batter the original problem that I had was because I purchased an aftermarket battery. They convinced me to buy a battery from them. 2 years later my battery died AGAIN and again prematurely. Since my battery was under warranty they replaced it for only the $50 charge however they made me wait over 4 hours for it. More
Sales associate David Harrison was excellent! !! He was well versed with the products and vehicle. He was nice, intelligent, fair and personable. I will definitely come back to buy from him. !! He was well versed with the products and vehicle. He was nice, intelligent, fair and personable. I will definitely come back to buy from him. More