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Sterling McCall Chevrolet

Houston, TX

4.1
764 Reviews

17800 North Freeway

Houston, TX

77090

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Showing 764 reviews

November 30, 2024

Did a fantastic job today, had my oil changed, and tires rotated. While it was in they recommended a brake flush and rear differential fluid fluid change. Just bought this truck used 10,000 miles ago, and f More

by swoape.michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Perez
Dec 03, 2024 -

Sterling McCall Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 26, 2024

I just want to begin by saying that your service department is second to none. All of your services advisors are great. Yet, I do want to give a shout out to Valerie Lex for being awesome. Everytime More

by cesarnvar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Valerie Lex
Dec 08, 2024 -

Sterling McCall Chevrolet responded

cesarnvar, Thank you for your review. I am sorry for the delay in my response, and any inconvenience it may have caused you. However, I hope that one of our representatives has already reached out to you before this. We highly value your feedback and will take measures to avoid similar issues in the future. If you require any further assistance, please do not hesitate to contact me using the information provided. Thank you for bringing this matter to our attention. Tim Harless General Manager tharless@SterlingMcCallChevy.com

November 26, 2024

There are too many dealers in the area to deal with this place. Every step in the purchasing process was broken. Online inventory doesn’t match what’s physically there. They layer on more than $1k for all p More

by DontGoHere2024
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Oscar Guevera
Nov 28, 2024 -

Sterling McCall Chevrolet responded

DontGoHere2024, We apologize for the inconvenience caused by your recent sales experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Tim Harless General Manager tharless@SterlingMcCallChevy.com

November 23, 2024

Mr.Philip and Mrs. Marjorie was absolutely amazing! They helped me from the moment I walked through the door. Everything was explained throughly and I appreciate the patience each one of them had in answer More

by Jalpeace22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philip Hagans and Majorie
Nov 25, 2024 -

Sterling McCall Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to Philip and Marjorie here at Sterling McCall Chevrolet! We hope you have a great day!

November 23, 2024

I had a battery installed 2 years ago and they told me the original problem that I had was because I purchased an aftermarket battery. They convinced me to buy a battery from them. 2 years later my batter More

by Heatherleigh77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Asim
Nov 28, 2024 -

Sterling McCall Chevrolet responded

Heatherleigh77, We apologize for the inconvenience caused by your recent service experience regarding your battery. We strive to provide exceptional service to all our customers. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Tim Harless General Manager tharless@Sterlingmccallchevy.com

November 23, 2024

Sales associate David Harrison was excellent! !! He was well versed with the products and vehicle. He was nice, intelligent, fair and personable. I will definitely come back to buy from him. More

by phillicia84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Harrison
Nov 25, 2024 -

Sterling McCall Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Chevrolet. Please don't hesitate to reach out if there's anything additional we can do for you.

November 23, 2024

My agent while in the dealership was great she was very informative and nice and she stayed on top of my services More

by mooretouvoisia12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allyson Mancil
Nov 25, 2024 -

Sterling McCall Chevrolet responded

Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 22, 2024

The service was great. I will recommend this dealership to every one I know. Asim is a great person to work with. More

by Lloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim
Nov 25, 2024 -

Sterling McCall Chevrolet responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

November 21, 2024

Customer service and service advisor Valerie always take care of me. She's awesome to work with. More

by ashariancarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie
Nov 21, 2024 -

Sterling McCall Chevrolet responded

Hi, thanks for your praise and kind comments about Valerie. Please don't hesitate to reach out if there's anything additional we can do for you.

November 20, 2024

No nonsense car buying. I was in and out in 2 hours. Very knowledgeable sales staff. More

by sivmig1911
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David
Nov 21, 2024 -

Sterling McCall Chevrolet responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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