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Sterling McCall Chevrolet

Houston, TX

Overview
Reviews
Vehicles
4.1
731 Reviews
Call Dealership (281) 397-8600

17800 North Freeway

Houston, TX

77090

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Showing 731 reviews

August 07, 2023

Service department is poorly managed. Vehicle sat for 5 days with no progress as the advisor neglected to contact owner for assessment. This was discovered after an in person visit to get More

by Curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly F
Report | Print
August 03, 2023

Muy buen servicio, serio, oportuno y rápido, excelente atención y buen sistema de información para saber el estatus del servicio More

by michel_hoyos96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Departamento de servicio
Report | Print
Sep 02, 2023 -

Sterling McCall Chevrolet responded

¡Gracias por elegir Sterling McCall Chevrolet! Siempre es un placer saber que hemos cumplido con sus expectativas. Será un placer ayudarle con cualquier servicio automotriz que pueda tener en el futuro. ¡Apreciamos tu negocio!

August 03, 2023

Friendly atmosphere, most of employees were very much accommodating, Thank GOD for manager VALERIE LEX! More

by cthomas9328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kircchof
Report | Print
Aug 29, 2023 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for your less than satisfactory experience. I would like an opportunity to fix this and earn your business. Please contact me via email. I look forward to hearing from you soon. Tim Harless General Manager tharless@Sterlingmccallchevy.com

August 02, 2023

Had to wait 3 hours just to get it looked at. But when I brought my car back for the repair, it went by really fast. It took less than 1 1/2 hours. Tyler was great. He helped me over the phone an More

by Verdye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department. Tyler, Ken and Jamie
Report | Print
Aug 07, 2023 -

Sterling McCall Chevrolet responded

We appreciate you taking the time to leave us this feedback.

August 01, 2023

Not happy at all with customer service . Waited 3hrs for an oil change without knowing what was taking so long had to look 4 times for someone to let me know what was going on with my car , More

by Veronica.diaz714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not even get a name ..the advisor who was supposed to take care of me was not there .
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July 31, 2023

I came in and wasn't greeted. It took over three hours to get an oil change. I will not be back. More

by Not sure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't get the name
Report | Print
July 28, 2023

Vallerie Alex is an excellent service advisor and will refer this store to my family and friends.👍 More

by Carmom5544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vallerie Lex
Report | Print
Aug 03, 2023 -

Sterling McCall Chevrolet responded

Thank you for your kind words for our staff, we appreciate it!

July 28, 2023

Very professional team from Salesman to Finance. Kaleb was amazing, worked extremely hard to please us. More

by bsaccomen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaleb Bragg
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Aug 03, 2023 -

Sterling McCall Chevrolet responded

Thank you for your kind words for our staff, we appreciate it!

July 28, 2023

Very Satisfied with the usual superior service received from dealership. Early morning coffee and guest Wi-Fi. Comfortable waiting area. Service advisor Valerie Lex very friendly and personable. More

by My2023Corvette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie Lex
Report | Print
Aug 02, 2023 -

Sterling McCall Chevrolet responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 26, 2023

Wonderful service by Clinton. Went above and beyond to ensure customer satisfaction. Definitely worth coming back next time. More

by Ica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clinton Akoma
Report | Print
Jul 31, 2023 -

Sterling McCall Chevrolet responded

We are glad we could help!

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