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Sterling McCall Chevrolet

Houston, TX

4.1
733 Reviews

17800 North Freeway

Houston, TX

77090

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Showing 733 reviews

August 31, 2023

Totally understand that the possible delay of a 6 hour wait was due to being understaffed but, I was very stressed, annoyed, it didn’t help that the TV in the waiting area was not working. More

by vmire37
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Gary
August 31, 2023

Worked out the price over the phone and nothing added on after I drove two hours to get there. Salesman Issac was a pleasure to deal with. More

by Randys1947
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Issac
Sep 05, 2023 -

Sterling McCall Chevrolet responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

August 30, 2023

Extremely poor customer service, extremely poor communication skills. I will NEVER bring my car here again. More

by Jessica Wilson, RN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ervin Carrera
Sep 04, 2023 -

Sterling McCall Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 08, 2023 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for the poor customer service and communication you've experienced. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Tim Harless | Group 1 Automotive General Manager Email: tharless@SterlingMcCallChevy.com

August 28, 2023

The service department is terrible. They do not answer the phone ever. They are so unorganized, it’s maddening to see…. I don’t think I will ever come back. I called and got hung up More

by leslieread4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jocelyn
August 26, 2023

Today my wife and I were attended by two vendors, Mr. Kevin González and Gerardo Flores, because of Mr. Flores and his lack of credibility (LIAR) and incompetence I could not make the purchase today and More

by cardo_nelson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gerardo flores, Digital AirStrike
August 25, 2023

It was a great experience to buy a car from sterling mccall Chevrolet. Marjorie is the best. More

by zaid alshalhm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marjorie Mroz
Aug 30, 2023 -

Sterling McCall Chevrolet responded

Congratulations on your new vehicle! We are thrilled that Marjorie provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 25, 2023

The customer service and the rep was so nice and expert which make it so easy thanks guys More

by Omar Shalham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marjorie mroz
Aug 30, 2023 -

Sterling McCall Chevrolet responded

Thank you for the kind words! We are excited to hear that we were able to provide you with a great experience!

Aug 30, 2023 -

Omar Shalham responded

thanks for your nice experiment to buy a new truck.

August 23, 2023

Good customer service & they work with you on get your vehicle fixed. They get your vehicle back in a timely manner. Thank you for your service. More

by lbj2405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Gutnick
Sep 06, 2023 -

Sterling McCall Chevrolet responded

You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to assisting you in the future.

August 23, 2023

Service was good. Had longer wait than usually. But warranty dept. Had sent a default compressor to start with. I got my car washed & vacuumed for my waiting so long. More

by joann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvin
Sep 09, 2023 -

Sterling McCall Chevrolet responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 23, 2023

Love my sterling McCall Chevrolet . Great time didn't have wait long enjoy lounge tv. More

by tyrone.porter62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adalberto Mart
Aug 26, 2023 -

Sterling McCall Chevrolet responded

Thank you name for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

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