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Sterling McCall Chevrolet

Houston, TX

4.1
733 Reviews

17800 North Freeway

Houston, TX

77090

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Showing 733 reviews

September 22, 2023

Waiting for an oil change for over 2 hours , ridiculous…. And it was early in the morning More

by Tabora, Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Guevera, Kenny Gutnick, Sal Martinez, Edgar Davila, Digital AirStrike
Sep 27, 2023 -

Sterling McCall Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

September 19, 2023

Jonathan Castro was prompt and polite. Good service and went out of his way to make everything alright, I'll give him 5 stars and we will come back, Jeff More

by kaidee.kilgore4208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Castro
Sep 23, 2023 -

Sterling McCall Chevrolet responded

We are thrilled to hear that you had a great experience, and it's wonderful to know that Jonathan provided you with excellent service, ensuring that everything was taken care of. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 15, 2023

Kyle and his team are outstanding! Grateful to have them locally for our service needs. More

by jay.irick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Guevera, Kenny Gutnick, Sal Martinez, Edgar Davila
Sep 19, 2023 -

Sterling McCall Chevrolet responded

That's great to hear! We're so glad Kyle was able to provide you with such a positive experience. Thank you for taking the time to share your feedback! We appreciate your business and look forward to assisting you in the future.

September 13, 2023

Timely service, staff was friendly and helpful. I would recommend going here for your chevy needs. More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Legg
Sep 17, 2023 -

Sterling McCall Chevrolet responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 08, 2023

Your staff was very helpful and informative on our truck’s concerns. We thought that we needed actual work done on it only to find out that the previous company that did the last oil change did not pu More

by MsGreen67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adalberto , Digital AirStrike
Sep 23, 2023 -

Sterling McCall Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Sterling McCall Chevrolet.

Sep 23, 2023 -

MsGreen67 responded

I will keep coming to you for your great service and hospitality.

September 07, 2023

Almost two hours for a oil change and tire rotation. Plus, $116 for those two things is absolutely ridiculous. Furthermore, the staff is incompetent and slow. I own three vehicles and my Nissans are ser More

by Jacobt2484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
Sep 14, 2023 -

Sterling McCall Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for the extended wait and pricing concerns you experienced during your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Tim Harless | Group 1 Automotive General Manager tharless@SterlingMcCallChevy.com

September 06, 2023

This is the 3rd time I’ve brought my 4 month old truck in for the same issue (Radio audio shuts off constantly). The service advisor seemed pretty incompetent when it came to solving the problem. He had very More

by Ymiadomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan in Service Dept
Sep 07, 2023 -

Sterling McCall Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

September 06, 2023

Hands down the best customer service I have ever with a vehicle servicing. Alberto Perez has been the best technician and Sterling McCall has been the best place to take my vehicle. Previously I have dealt More

by Ymfourreaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Perez
Sep 28, 2023 -

Sterling McCall Chevrolet responded

We are glad we could help!

September 06, 2023

Not too far from my resident and it’s convenient. Worker are knowledgeable about any vehicles. More

by EBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
Sep 07, 2023 -

Sterling McCall Chevrolet responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 01, 2023

Michelle Service is great every time I go she make the biggest effort to have everything ready in a fast time More

by douglas.pirela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Guevera
Sep 01, 2023 -

douglas.pirela responded

Best chevy dealership

Sep 07, 2023 -

Sterling McCall Chevrolet responded

Thank you for your kind words for our staff, we appreciate it!

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