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Sterling McCall Chevrolet

Houston, TX

4.2
908 Reviews

17800 North Freeway

Houston, TX

77090

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Showing 908 reviews

July 22, 2024

Val Val Val Valorie ! !!!!! When. I tell you she was the best she was the best person I have ever worked with at any dealership she always kept me updated with my car never More

by Devantejbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valorie
Jul 26, 2024 -

Sterling McCall Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 21, 2024

Very accurate and efficient. Great communication on the service and updates during the process. Made it easy to plan you day. More

by sowafamily0905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddison H
Jul 22, 2024 -

Sterling McCall Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 20, 2024

Very friendly, straight to the point service advisor. Fair prices and good service. Excellent waiting area. More

by al_maldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Tovar
Jul 22, 2024 -

Sterling McCall Chevrolet responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 19, 2024

I had to take my vehicle in at last minute and needed it back quickly. My service Rep Brad was awesome. He was very helpful and understanding. He was in touch with me every step of the way. My vehicle was c More

by Preedi2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRAD Service Tech
Jul 20, 2024 -

Sterling McCall Chevrolet responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Chevrolet. We are always more than happy to assist you if anything else comes up. Take care!

July 18, 2024

Great on the video communication, while is being service for any urgent work. My dealership for more than 8 years More

by Nemo Herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina Duran
Jul 20, 2024 -

Sterling McCall Chevrolet responded

Hello Nemo, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 18, 2024

Sterling McCall makes me feel welcome and does everything they can to take care of my truck More

by ELB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie Lex
Jul 20, 2024 -

Sterling McCall Chevrolet responded

Hello Elb, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 18, 2024

The sales rep and the service department reps are on point.Friendly, and great customer service.my customer service rep is Allison. I give her a 5 star.shes great. More

by Carolynsue
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Jul 19, 2024 -

Sterling McCall Chevrolet responded

Hello, we're happy you found Allison to be so supportive during your experience here at Sterling McCall Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 17, 2024

My car has been in the shop since September 2023. I got my engine repaired, but a week later it shut down and then had to take the car back to the shop. In November 2023, I voluntary surrendered my v More

by Rmurphy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Jul 19, 2024 -

Sterling McCall Chevrolet responded

Rmurphy2 I’m sorry for the inconvenience you faced regarding your vehicle engine repair. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database, so I would greatly appreciate it if you could get in touch with me using the email address provided below. Your cooperation will help us resolve this issue promptly. Thank you. Tim Harless General Manager Email: tharless@SterlingMcCallChevy.com

July 16, 2024

I had issues with my vehicle before I left their parking lot. I called and texted the advisor VAL and she did not respond in a timely manner. I had to take my vehicle to FIRESTONE to correct the is More

by dcsaunders75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Val
Jul 17, 2024 -

Sterling McCall Chevrolet responded

dcsaunders75, I appreciate you taking the time to let me know about this issue. I am truly sorry to hear about your recent service experience related to your vehicle's issue and the lack of communication. I am eager to correct this situation and regain your trust as a valued customer. Please reach out to me at your earliest convenience so we can discuss this further. I look forward to the opportunity to speak with you and find a solution. Thank you. Kyle Mixon Service Director wmixon@Sterlingmccallchevy.com

Jul 23, 2024 -

Sterling McCall Chevrolet responded

dcsaunders75, Thank you for informing me about your situation. Please know that we are looking into your concerns, Mike Pugh our service manager will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Buck Barton General Manager bbarton@genemesser.com

July 07, 2024

It took 3 1/2 hours for a routine oil change. Poor service with no explanation except that there was only 1 lift for my truck. More

by edsummersconstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bianca
Jul 11, 2024 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for the long wait time to have your vehicle serviced with us. I would like an opportunity to address your concerns and to earn your business, please contact me at tharless@Sterlingmccallchevy.com. I look forward to speaking with you. Tim Harless, General Manager

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