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Sterling McCall Chevrolet

Houston, TX

4.1
733 Reviews

17800 North Freeway

Houston, TX

77090

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Showing 733 reviews

December 24, 2023

Have had issues at this dealship since I’ve been dealing with them. Management doesn’t return calls at all. More

by Eazy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t work with anyone in sales
Dec 27, 2023 -

Sterling McCall Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 21, 2023

Online price says one thing and different in shop. Appt setting online is not for the actual service, but for a tech to come on the drive. Definitely waited 12 minutes past my appt time for a tech to More

by ladytxblack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Dec 22, 2023 -

Sterling McCall Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 19, 2023

My salesperson ( Marjorie) is an outstanding salesperson who cares for her customers and treat them with outmost respect and try to help them in all circumstances ( even when 1- day after her knee surgery), More

by Nadoula
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marjorie Mroz was my salesperson . Not listed
Dec 22, 2023 -

Sterling McCall Chevrolet responded

Marjorie is an incredibly dedicated and caring salesperson. Her commitment to helping with missing paperwork, despite challenges with the finance manager's assistance, truly showcases her dedication to customer service. Congratulations on your new vehicle!

December 16, 2023

They take good care of my truck every time I bring it in for service. More

by I don’t have one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember my sales person name
Dec 19, 2023 -

Sterling McCall Chevrolet responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 16, 2023

Prompt and informative on the service of my vehicle, I will be back for future services More

by tobywts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Cason
Dec 19, 2023 -

Sterling McCall Chevrolet responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 16, 2023

i like the way they’re all so pretty much happy about the experience having my new car i think if you want get a car i would recommend it did not take long for the process to get all figured out. More

by alberto.512
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reiner
Dec 20, 2023 -

Sterling McCall Chevrolet responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 14, 2023

Very friendly & helpful in the used car department. Can't say the same about the financial dept or maybe she was just havingva bad day More

by nikkimaloney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dami
Dec 19, 2023 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 281.784.5002. I look forward to speaking with you. Tim Harless General Manager 281.784.5002 tharless@SterlingMcCallChevy.com

December 14, 2023

Excellent Customer Service. Staff was very helpful & kept me updated with my vehicle repair & extended warranty More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddison
Dec 15, 2023 -

Sterling McCall Chevrolet responded

That's wonderful to hear! Being kept in the loop about your vehicle's repair and warranty updates can ease any concerns. Good customer service can make all the difference in ensuring a positive experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

Valerie was great and the service I received was top notch. She took care of my truck like it was her own and let me know maintenance I should schedule according to the miles for next visit. Great job a More

by dyshonwashington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie
Dec 15, 2023 -

Sterling McCall Chevrolet responded

Valerie is a fantastic service provider at Sterling McCall Chevrolet! It's great when professionals not only handle the immediate service needs but also provide guidance for future maintenance. That kind of care and attention can make a real difference in the long-term health of a vehicle. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

Awesomeness! Everyone from check in, mechanics, to the advisor are nothing short of PROFESSIONAL! They are always appreciative for your trust in them. Thanks guys More

by yoyoDewjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Legg
Dec 12, 2023 -

Sterling McCall Chevrolet responded

That's fantastic to hear! Having a team that's consistently professional and appreciative of your trust can make all the difference in the service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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