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Sterling McCall Chevrolet

Houston, TX

4.2
908 Reviews

17800 North Freeway

Houston, TX

77090

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Showing 908 reviews

August 25, 2024

Kyle and his team are amazing. Car was fixed very quickly and had great communication throughout the process. More

by Jay_irick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Mixon
Aug 31, 2024 -

Sterling McCall Chevrolet responded

Hi, we're happy to hear you had such a positive experience with our team! We hope you have a great day!

August 24, 2024

Friendly. Efficient. Knowledgeable. Helpful. Informative. Fair. Economical. Convenient. Honest. Clean. Wait Area. Coffee Station. Complimentary Carwash. More

by burkslinda6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William , Kenny Gutnick
Aug 31, 2024 -

Sterling McCall Chevrolet responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 23, 2024

I had to do the follow up the sales. People were rude. Finance guy was even worse. More

by davidktrumbla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marjorie, Oscar Guevera, Kenny Gutnick, Sal Martinez, Edgar Davila
Aug 31, 2024 -

Sterling McCall Chevrolet responded

davidktrumbla, Thank you for informing me about your recent sales experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Tim Harless General Manager tharless@SterlingMcCallChevy.com

August 21, 2024

Jaime Tovar ( service advisor) was great and very informative throughout the process of my repairs. 2022 Chevy Silverado. More

by Freddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Tovar
Aug 24, 2024 -

Sterling McCall Chevrolet responded

Hi Freddy, we are very happy Jaime Tovar could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 17, 2024

The sale process was fairly simple, And since I dealt with a trusted friend for the sale, . My issues are with the service department. Nearly four hours for an oil change & tire rotation. I had More

by MELANIE_MOORSHEAD
Recommend Dealer
Yes
Employees Worked With
Unknown female service.write. not Michelle
Aug 19, 2024 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for the long wait and the issues with your tire calibration and oil change. It’s clear that our service department did not meet our standards. Please contact me so I can address your concerns and work to improve our service. I look forward to speaking with you. Tim Harless General Manager tharless@SterlingMcCallChevy.com

August 13, 2024

Val in the service dept, was beyond helpful. She continued to keep me updated with my service van. Highly recommend her as an advisor. More

by samuelbarbosa95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valarie Lex
Aug 17, 2024 -

Sterling McCall Chevrolet responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Chevrolet. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 10, 2024

I always take my vehicle to those location for service. I highly recommend Sterling McCall Chevrolet. Michelle and Maddison are great service reps, go check them out. More

by saenzo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Perez, Maddison
Aug 12, 2024 -

Sterling McCall Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Chevrolet. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 09, 2024

My Salesperson was great, but the Finance department needs work. I waited unnecessarily too long. More

by gljones1972
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Villarreal
Aug 13, 2024 -

Sterling McCall Chevrolet responded

Thank you for your feedback. I apologize for the long wait you experienced in the Finance department, especially since your salesperson provided great service. I’d appreciate the opportunity to address your concerns and improve our process. Please contact me directly, as I look forward to speaking with you. Tim Harless General Manager tharless@SterlingMcCallChevy.com

August 09, 2024

Very professional and easy to talk too about my needs and wants definitely helps to become more understanding More

by joshuabell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marjorie mroz
Aug 11, 2024 -

Sterling McCall Chevrolet responded

Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

August 03, 2024

They have always taken care of our needs even in difficult times. Only dealership I work with. More

by Kmart03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marjorie Mroz
Aug 04, 2024 -

Sterling McCall Chevrolet responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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