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Sterling McCall Chevrolet

Houston, TX

4.1
733 Reviews

17800 North Freeway

Houston, TX

77090

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Showing 733 reviews

January 31, 2024

They had the shop foreman drive my truck and told me what I needed. They took care of the problem while I awaited, thanks for the great service. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Schmolt,Caesar shop foreman
Feb 02, 2024 -

Sterling McCall Chevrolet responded

Glad to hear that our shop foreman could efficiently diagnose and address the issue with your truck while you waited. We appreciate your feedback and trust in our service. Safe travels!

January 29, 2024

I'm very happy and satisfied with the type of customer service and ttention they provide. Always offering the extra help. More

by marv_o2134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vissim, I can't remember his name
Jan 31, 2024 -

Sterling McCall Chevrolet responded

Thank you for your kind words! We're here for you whenever you need assistance.

January 25, 2024

Great people hands down. Everyone from the sales team and financial managers were great. It’s my second time getting a car from this company. Always left with a new car. Will More

by lauraalexander64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaden
Jan 30, 2024 -

Sterling McCall Chevrolet responded

We're thrilled to hear about your positive experience with our team! It's great that everyone, from the sales team to the financial managers, provided excellent service. We appreciate your loyalty and the fact that you've chosen our company for a second time. Thank you for your kind words, and we look forward to serving you again in the future!

January 24, 2024

Will is nice guy! Very helpful. Kept me updated from the beginning to the end. More

by Truck4life54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will , Digital AirStrike
Jan 26, 2024 -

Sterling McCall Chevrolet responded

It's fantastic to hear that you had a great experience and that Will provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 23, 2024

The service at this dealership is awful. My service advisor was unknowlegable when it came to the stat of my car. They were overpriced for the service that I recieved. They lies about having More

by Tyreejamal71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nina (Service)
Feb 05, 2024 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for this negative service visit experience you had with us. I would like an opportunity to address your concerns and earn your business, please contact me at (281) 784-5002. I look forward to speaking with you. Tim Harless, General Manager

January 23, 2024

They charge me 743. 52 to replace the thermostat, and the tank cap they charge me 410..17 for labor and 210.87 More

by buroneduardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken is very good person
Jan 23, 2024 -

buroneduardo responded

Too expense for change thermostat and tank cap 743..52 for small car chevy Cruze

Feb 05, 2024 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for this inconvenience you experienced. I would like an opportunity to address your concerns and earn your business, please contact me at (281) 784-5002. I look forward to speaking with you. Tim Harless, General Manager

January 23, 2024

Untrustworthy salesman. They are just looking to sale and lose a long time customer. They make empty promises. I have personally bought my fourth truck from this dealership. More

by cesarnvar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Xavier Flores
Feb 05, 2024 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for this negative sales visit experience you had with us. I would like an opportunity to address your concerns and earn your business, please contact me at (281) 784-5002. I look forward to speaking with you. Tim Harless, General Manager

January 21, 2024

Ready for pick up, censer not working right, stay a an 1hour extra for problem More

by miranda.victor33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bianca
Feb 05, 2024 -

Sterling McCall Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 02, 2024 -

Sterling McCall Chevrolet responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Tim Harless General Manager tharless@SterlingMcCallChevy.com

January 18, 2024

Sal Martinez was such a huge help in finding a car. He was patient with me and wanted me to find just the right fit. Always upfront and went beyond to get me in the right vehicle. More

by Sckelley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Martinez
Jan 25, 2024 -

Sterling McCall Chevrolet responded

Thank you for your positive feedback! We're thrilled to hear that Sal provided you with a great car-buying experience. It's wonderful to know that he was patient, upfront, and went beyond to help you find the right vehicle. We appreciate your business and look forward to serving you again!

January 17, 2024

There was a piece that the maintenance crew failed to tighten & fell off while I was driving downtown. It scared me because I didn’t know what was going on. Maddie in the service dept calmed me & let me More

by Rocoop11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
Jan 21, 2024 -

Sterling McCall Chevrolet responded

We're sorry to hear about the issue you experienced with a piece that wasn't tightened properly. However, we're glad to hear that Maddie in the service department was able to calm you and assist you every step of the way. Your safety and satisfaction are important to us, and we appreciate your understanding. Safe travels!

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