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Sterling McCall Chevrolet

Houston, TX

4.2
817 Reviews

17800 North Freeway

Houston, TX

77090

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Showing 817 reviews

May 16, 2024

We bought a Cadillac Escalade from Sterling McCall. The air conditioner did not work and the back tire had no tread on the inner 1/4 despite representations that the tires and car were in good conditio More

by jenniferjennifer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Multiple
May 18, 2024 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for this inconvenience you experienced after purchasing a vehicle with us. I would like an opportunity to fix this and earn your business, please contact me at bvasquez@Sterlingmccallchevy.com. I look forward to speaking with you. Brayan Vasquez, UV Sales Manager

May 15, 2024

They were very helpful and explained everything to us! It was an amazing experience and we’re thankful. More

by rosieramirez2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joana
May 17, 2024 -

Sterling McCall Chevrolet responded

Congratulations on your new vehicle! We're thrilled to have delivered an amazing sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 14, 2024

Horrible communication and finance department. Traded in my Mercedes GLC 300 for 2024 Colorado about a month ago. They still haven't paid off the trade-in although it's the same bank as my origina More

by RT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
All
May 15, 2024 -

Sterling McCall Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 13, 2024

Very pleasant process. Gerardo was an excellent individual to work with. Comfortable process from start to finish More

by jdmarino12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo, Oscar Guevera, Kenny Gutnick, Sal Martinez, Edgar Davila, Digital AirStrike
May 17, 2024 -

Sterling McCall Chevrolet responded

We're delighted to learn about your positive experience and the excellent assistance provided by Gerardo! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 12, 2024

A great dealer ship to work with. ..I'm excited to be a chey driver Sterling mcall More

by A.R.III
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca
May 16, 2024 -

Sterling McCall Chevrolet responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 10, 2024

I requested a courtesy wash, after my vehicle was service and I did not get it, at this point I was ready to go and didn't mention it because it should have been taken care of. More

by coleman12113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
May 10, 2024 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for not receiving your courtesy wash. I would like an opportunity to address your concerns and to earn your business, please contact me at tharless@Sterlingmccallchevy.com. I look forward to speaking with you. Tim Harless, General Manager

May 08, 2024

Very good customer service. Everything okay except the car wash was not working. But they told me I could come back the next day . More

by Wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca Sanchez
May 10, 2024 -

Sterling McCall Chevrolet responded

It's great to hear that you had a positive experience with our customer service at the dealership! We were attentive and communicative, although it's unfortunate that the car wash wasn't working. It's nice that we offered you the option to come back the next day to use it. Overall, it seems like they provided good service and addressed your needs well.

May 08, 2024

Courtesy. Got to work quick. Did a good job. No issues. Nina did a good job. More

by jpurdum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina
May 10, 2024 -

Sterling McCall Chevrolet responded

We're thrilled to hear about your positive experience and the courteous assistance provided by Nina. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!

May 04, 2024

I always get the best service from them satisfied customer that’s why I keep going back More

by Ahuelican.mg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando
May 07, 2024 -

Sterling McCall Chevrolet responded

Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 03, 2024

Will K. was my Service Advisor. He was friendly and professional throughout the process. I asked him to ensure the repair would be completed within the same More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Kerchener
May 05, 2024 -

Sterling McCall Chevrolet responded

It's great to hear about your positive experience with Will as your Service Advisor! We're glad that he was friendly, professional, and able to meet your deadline despite the special order for a part. We appreciate your kind words and consider Will an asset to our dealership as well. We look forward to serving you for your future service needs!

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