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Sterling McCall Chevrolet

Houston, TX

4.1
727 Reviews

17800 North Freeway

Houston, TX

77090

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Showing 727 reviews

November 13, 2024

Satisfactory repair service. Time delay when waiting for oil change could be better. I don't receive coupons by mail any longer. More

by W. (Bud) Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan - 5 stars
Nov 18, 2024 -

Sterling McCall Chevrolet responded

Hello, we appreciate you taking the time to leave us this feedback. If you are willing to give us another chance, please contact us at (281) 397-8600 so we can understand your situation better to try and turn your experience around. Thank you, Sterling McCall Chevrolet

November 11, 2024

Quick to sell vehicle but unresponsive regarding numerous requests for warranty paperwork or owners manual More

by Kenneth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tim Harless
Nov 13, 2024 -

Sterling McCall Chevrolet responded

I apologize that you experienced a lack of communication in regard to obtaining your warranty paperwork. Can you please contact me so I can make this right? I cannot find your name in our database; I would like to hear back from you at your earliest convenience. Tim Harless General Manager tharless@Sterlingmccallchevy.com

November 09, 2024

Very professional and good customer service and support quick good waiting room go coffee water More

by bumperscharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allyson, Digital AirStrike
Nov 12, 2024 -

Sterling McCall Chevrolet responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!

Nov 12, 2024 -

Sterling McCall Chevrolet responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!

November 06, 2024

Someone is always there and ready to help. If they don’t know the answer they’ll find someone who does. They move quick with service and always be kind. Ben Hall has helped me multiple times a More

by Sunni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Hall
Nov 09, 2024 -

Sterling McCall Chevrolet responded

Hello Sunni, thank you for your kind review; we are happy to pass along your comments to Ben here at Sterling McCall Chevrolet! We are always more than happy to assist you if anything else comes up. Take care!

November 06, 2024

I am out of town passing through the Houston area. I experienced an issue with my Silverado 3500 truck. The service department analyzed my problem and fixed the issue quickly. Customer service was More

by wkbhatta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Willand
Nov 09, 2024 -

Sterling McCall Chevrolet responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2024

Very disappointed with service department ! ! I do not recommend this dealership , they lack customer service in the service department from the beginning to the end . Regret taking my vehicle a More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad service department
Nov 09, 2024 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for your disappointment with our service department. I would like to hear more about your experience and hopefully get an opportunity to fix this and earn your business. Please email me. I look forward to speaking with you. Tim Harless General Manager tharless@SterlingMcCallChevy.com

Nov 17, 2024 -

Jose responded

Thanks Tim for trying to ear my business again but I’m done with taking my SUV for service (the only reason why I took it there bc it’s where I bought it ) or buying ( as I had already given a deposit for a 2025 suburban high country ) . Good thing there’s other dealerships that take AMEX as payment for service

November 04, 2024

The service was excellent. The wait time for service completed was less than I expected it to be. The waiting area had very comfortable seating. The location of this dealers More

by rickywooten
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca Sanchez
Nov 06, 2024 -

Sterling McCall Chevrolet responded

Hello, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 03, 2024

Kenny g and the finance crew made the whole deal on my Tesla fast and painless I recommend sterling McCall Chevrolet and Kenny g to anyone needing a new or used car More

by Stewey15
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kenny Gutnick, Tim Harless
Nov 05, 2024 -

Sterling McCall Chevrolet responded

Hi, we're happy to hear you had such a positive experience with Kenny and team! We do hope we can be of assistance in the future. Take care!

October 31, 2024

Will in service provided exceptional customer service. He alway kept me update on the status of my Truck. More

by Dacpatton67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Krisher
Nov 05, 2024 -

Sterling McCall Chevrolet responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 31, 2024

Broston was awesome. He was very helpful with great attitude. Great job and great service.👊👊👊👊 More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Broston Serio
Nov 02, 2024 -

Sterling McCall Chevrolet responded

Hi Bruce, thanks for your praise and kind comments about Broston. Please don't hesitate to reach out if there's anything additional we can do for you.

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