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Sterling McCall Chevrolet

Houston, TX

4.1
733 Reviews

17800 North Freeway

Houston, TX

77090

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Showing 733 reviews

July 18, 2024

Great on the video communication, while is being service for any urgent work. My dealership for more than 8 years More

by Nemo Herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina Duran
Jul 20, 2024 -

Sterling McCall Chevrolet responded

Hello Nemo, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 18, 2024

Sterling McCall makes me feel welcome and does everything they can to take care of my truck More

by ELB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie Lex
Jul 20, 2024 -

Sterling McCall Chevrolet responded

Hello Elb, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 17, 2024

My car has been in the shop since September 2023. I got my engine repaired, but a week later it shut down and then had to take the car back to the shop. In November 2023, I voluntary surrendered my v More

by Rmurphy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Jul 19, 2024 -

Sterling McCall Chevrolet responded

Rmurphy2 I’m sorry for the inconvenience you faced regarding your vehicle engine repair. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database, so I would greatly appreciate it if you could get in touch with me using the email address provided below. Your cooperation will help us resolve this issue promptly. Thank you. Tim Harless General Manager Email: tharless@SterlingMcCallChevy.com

July 16, 2024

I had issues with my vehicle before I left their parking lot. I called and texted the advisor VAL and she did not respond in a timely manner. I had to take my vehicle to FIRESTONE to correct the is More

by dcsaunders75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Val
Jul 17, 2024 -

Sterling McCall Chevrolet responded

dcsaunders75, I appreciate you taking the time to let me know about this issue. I am truly sorry to hear about your recent service experience related to your vehicle's issue and the lack of communication. I am eager to correct this situation and regain your trust as a valued customer. Please reach out to me at your earliest convenience so we can discuss this further. I look forward to the opportunity to speak with you and find a solution. Thank you. Kyle Mixon Service Director wmixon@Sterlingmccallchevy.com

Jul 23, 2024 -

Sterling McCall Chevrolet responded

dcsaunders75, Thank you for informing me about your situation. Please know that we are looking into your concerns, Mike Pugh our service manager will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Buck Barton General Manager bbarton@genemesser.com

July 07, 2024

It took 3 1/2 hours for a routine oil change. Poor service with no explanation except that there was only 1 lift for my truck. More

by edsummersconstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bianca
Jul 11, 2024 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for the long wait time to have your vehicle serviced with us. I would like an opportunity to address your concerns and to earn your business, please contact me at tharless@Sterlingmccallchevy.com. I look forward to speaking with you. Tim Harless, General Manager

July 05, 2024

Edward customer tech was very Professional and knowledgeable of my vehicle. Thank You! Awesome! Service! More

by paul_d4219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Jul 07, 2024 -

Sterling McCall Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Chevrolet! Thank you, and have a fantastic day!

June 26, 2024

Mr Darrell Babineaux was a great sales person. He was respectful and helped us to negotiate a good deal for us. Carlos Alvarez, also made it easy the process of getting our used car. Carlos Agui More

by Blanca Gonzalez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Babineaux
Jun 29, 2024 -

Sterling McCall Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Chevrolet! We hope you have a great day!

June 24, 2024

I'd say due to my situation they really worked with me and made it as stress free as they could More

by Bmueller_10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarrod Williams
Jun 25, 2024 -

Sterling McCall Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 19, 2024

Buying a car is so easy now with the computerized financial application.everyone was patient and eager to explain everything. Margie is the best!!! More

by linda_driscoll
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margie and financial department
Jun 20, 2024 -

Sterling McCall Chevrolet responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 18, 2024

Clean, efficient and professional advisors and workers. Kept me up to date on everything my vehicle needed and made suggestions and recommendations More

by V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddison
Jun 19, 2024 -

Sterling McCall Chevrolet responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

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