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Sterling McCall Chevrolet

Houston, TX

4.2
813 Reviews

17800 North Freeway

Houston, TX

77090

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Showing 813 reviews

March 11, 2025

Great service and fixed everything I inquired. Just kept my car longer than expected. 11days. More

by Valarie421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Lafferty
March 11, 2025

Sterling use to be Munday Cheverlet ! Been 15 yrs since I purchased a new vehicle , and it was from there ! Was glad to see that the person that sold me my last vehicle still works there More

by Fred2723
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jayden Kelley , Lily Ayoubi , and got to say hello the the person that sold me my first new vehicle in 2003 ! Chris Villeria
March 11, 2025

The worst customer service at this dealership. We have been trying to get a call back from the service manager since Friday. It is now the following Tuesday with 3 messages left, no returned phone More

by Alexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will
March 11, 2025

Friendly staff, decent prices and easy paperwork processing. Good prices on warranties. Will see how good the service department is later on. More

by Jtom2058
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Pacheco
March 10, 2025

The staff was awesome! No pressure to buy,the salesman did a great job. Would definitely recommend this dealership to people I know. More

by jjsanchez97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Arturo Nieto
March 10, 2025

They checked me in and completed the task in a reasonable amount of time. They listened to my wants and followed them through the process. More

by ralphrobson3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim Khan
March 07, 2025

I appreciate being seen right away…I do not like that this dealership does not have loaner cars…they will Uber you home within 20 miles but if you have errands to run good luck. More

by Wetcock83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lafferty
March 05, 2025

Oil change and state inspection took four hours. This is with an appointment. The staff are really nice and helpful but service management is asleep at the wheel. Unacceptable. I can go to a qu More

by da_bolls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken
Mar 09, 2025 -

Sterling McCall Chevrolet responded

Da_bolls, My apologies for what you experienced. This is not a what should have happened. We strive to excellence. I cannot find your name in the system can you please reach out to me at the number listed below? Thank you Best Regards, Kyle Mixon Service Director 281-784-5012

March 04, 2025

Yasmeen in service Was very helpful I love the communication with her she was great More

by Jasonflores20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yasmeen Zorrilla
Mar 09, 2025 -

Sterling McCall Chevrolet responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 04, 2025

Sales person saved a sale and gets a 10+. Finance was horrible. Very non responsive to several phone calls and non responsive to my finance institution. More

by pennyswalling
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny G
Mar 08, 2025 -

Sterling McCall Chevrolet responded

Thank you for your review. I apologize on behalf of the finance department. Please email me at your earliest convenience so we can setup a meeting to discuss how I can assist you further with anything you need. Kind Regards, Tim Harless General Manager tharless@sterlingmccallchevy.com

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