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Sterling McCall Buick GMC

Houston, TX

4.4
345 Reviews

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 345 reviews

August 30, 2024

Fantastic in all aspects pertaining to sales, service, pricing and attitude. Well organized and proficient. More

by Bill G Hunter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antwon Dubose
Sep 01, 2024 -

Sterling McCall Buick GMC responded

Hello Bill, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 28, 2024

Great customer service always feel welcomed when I enter the building. One of the top dealers. More

by Dariuscoats4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Scott , Digital AirStrike, James Arce, Luis Guerra
Aug 29, 2024 -

Sterling McCall Buick GMC responded

Hi, it's experiences like yours that really keep us motivated! We are always more than happy to assist you if anything else comes up. Take care!

August 28, 2024

Great customer service, as soon as I walked in I felt welcome & that I was going to leave out with a brand new ride. More

by Dariuscoats4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Scott , Digital AirStrike, James Arce, Luis Guerra
Aug 29, 2024 -

Sterling McCall Buick GMC responded

Hi, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

August 27, 2024

Salesman knew all about the vehicle and was very attentive to me and offered a test drive right away. More

by Raul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Lin, Digital AirStrike, James Arce, Luis Guerra
Aug 31, 2024 -

Sterling McCall Buick GMC responded

Hi Raul, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

I was very satisfied with the deal and the treatment I received at the dealership. More

by jaimegarza91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Tristan , Digital AirStrike, James Arce, Luis Guerra
Aug 31, 2024 -

Sterling McCall Buick GMC responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 26, 2024

It's okay with the work in a speedy time but the service advisor would not honor my email price for the oil change he said that the price they gave me for for a v6 engine but the email doesn't state that.� More

by rrison64.rr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Esteban GuERRA, Digital AirStrike, James Arce, Luis Guerra
Aug 31, 2024 -

Sterling McCall Buick GMC responded

rrison64.rr, Thank you for informing me about this service experience. Please know that we are looking into the issue with the email price, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Kimono Cooper General Manager Kcooper@group1auto.com

August 22, 2024

Horrible I went to get something fixed and still not fixed worse ever do not refer More

by Cttaylor2810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Arce, Luis Guerra
Aug 24, 2024 -

Sterling McCall Buick GMC responded

Cttaylor2810, Thank you for your feedback about your recent service issue, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented on future visits. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Kimono Cooper General Manager Kcooper@group1auto.com

August 20, 2024

I purchased a 2024 Yukon Denali ($85,000+), dealership installed a front/rear dashcam, the rear one was defective (would not retain the cable). After scheduling a service visit to change out the camera ( More

by ylee406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager, General Manager, Service consultant
Aug 24, 2024 -

Sterling McCall Buick GMC responded

ylee406, Thank you for your feedback about your camera issue, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Kimono Cooper General Manager Kcooper@group1auto.com

August 14, 2024

Service is great. The courteous car wash is a nice bonus. Service personnel are cordial, knowledgeable, efficient. Great waiting are with coffee and water available. V More

by lwLinmaratson46
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rasmussen
Aug 16, 2024 -

Sterling McCall Buick GMC responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

August 13, 2024

What made this such a good experience was the sales lady, Debra Roberts. She knew the vehicle and was very helpful with the added features. She stayed in contact with me during the process and really made su More

by miker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debra Roberts.
Aug 16, 2024 -

Sterling McCall Buick GMC responded

Hi, thank you for sharing your positive experience! We hope you have a great day!

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