Sterling McCall Buick GMC

I was very interested in buying a used car from this dealership. They attempted to lowball me on my trade. Their offer was insulting. I recommended all of friends and family to stay away from this shady dealership. They attempted to lowball me on my trade. Their offer was insulting. I recommended all of friends and family to stay away from this shady dealership. More

THE WORST! I dealt with a salesman that contacted me via text. No respect, just trying to muscle through a conversation and strong-arming me on everything I ask I dealt with a salesman that contacted me via text. No respect, just trying to muscle through a conversation and strong-arming me on everything I asked and suggested. The only response was to come to the dealership and make a deal. Wouldnt talk about pricing. When I asked about the price, he said the vehicles are priced to sell; I needed to come in because he sold vehicles in person. I am pre-approved and will be buying a car, but NOT from Sterling McCall Buick GMC because of people like Darrell Foster. Don't waste your time here; I wouldn't even give them a single-star rating, to be honest. More

Very pleased with vehicle,more than expected. Mr.Mack is professional friendly and is up to date on all issues.He was always available and helpful.Mr Allen ,Mr Ravel,and Mr Hacshell are appreciate Mr.Mack is professional friendly and is up to date on all issues.He was always available and helpful.Mr Allen ,Mr Ravel,and Mr Hacshell are appreciated as well.We didnt find out anything because these Gentleman did it for us.Thank You Gentlemen and Sterling McCall BuickGMC More

I’ve waited two weeks to post this review in hopes that the dealership would make my purchase experience right. On 12/04 I drove in from Austin to pickup a vehicle that was deemed by the pre owned sales ma the dealership would make my purchase experience right. On 12/04 I drove in from Austin to pickup a vehicle that was deemed by the pre owned sales manager, “ready to pickup”, 2 days earlier. Upon arrival at 9am I found the vehicle on the shop lift with a “waiting on parts” status. I was not able to drive the vehicle the entirety of the day. I got no updates the entire day unless I specifically asked for them. Upon 6pm when the vehicle was ready I was informed the rear tires were bad and they were not able to get the tires in. They offered to send me a check next day. I drove home on unsafe tires in heavy downpour conditions, with a rear end vibration I can’t even find the words to describe. The tires were below 2/32nds( less than what’s required by state law to be deemed legal). Upon asking the preowned sales manager everyday for 3 weeks,I finally received my check yesterday, 12/20. And it was the wrong amount… On top of this all; 4 wheels were damaged and had to be repaired, there were several dents on the passenger door that were deemed “not that serious”, the rear shocks were leaking, the vehicle was sold with one key so I had to get another, multiple plastic pieces on the interior were broken or missing. There was no owners manual. Alot of this is nitpicking but the cost of all this adds up to roughly $1600. On a vehicle that still has temporary tags. If you want a dealership that takes care of their customers in hopes that you buy everyone of your vehicles from them, go somewhere else. If you want a sleezy dealership that doesn’t repair their vehicles right in order to get the most money possible, you’re in luck. More

Beware - deceptive sales pricing. I drove from Pasadena to Sterling McCall GMC on the other side of Houston to test drive a truck. The listed price which I include here is on their website. When I arrive to Sterling McCall GMC on the other side of Houston to test drive a truck. The listed price which I include here is on their website. When I arrive to test drive the vehicle I ask the sales price and the sales person tells me $76,000 ... $20,000 more than vehicle is listed for on their website. I toss the keys back to the salesman and head straight for the sales manager. I am referred to a disclaimer on the bottom of listing saying dealer add ons and blah blah may change the price. Well they don't list any dealer add ons in their description nor mention anywhere on the listing for the vehicle that they put an aftermarket lift. From the pics I can see the tires are aftermarket so we have $2000 in tires, $2000 in rims and Ill give them $3000 for a lift Im not sure because they don't list any of the items. So $7000 in add ons and they raise the price $20,000. Hopefully some poor smuck doesn't buy this truck. The sales manager had the audacity to ask me what I would give him for the truck and i said $56K what you have advertised. DECEPTIVE and still as I am about to walk out they try and shove the disclaimer in my face and any person would know the truck is lifted by the pictures .. sorry without reference and the angles nope. And the AT4 comes with a factory 2" lift so when the sales guy said "you know its lifted" and I said yeah by the factory. So before you drive to this dealer verify prices because its a dog and pony show here...I could see 5-6 difference but $20000 ... thats just false advertising to get people on the lot. More

Brought my vehicle in for a leaking problem water leaking problem on October 13th Alyssa told me that she will contact me in reference to the problem I received one call from her. The next day the manager ca problem on October 13th Alyssa told me that she will contact me in reference to the problem I received one call from her. The next day the manager called and told me they will continue to look for the problem no one called me. I made several attempts to contact them no return calls. Then today which is October 19th 2021. Alicia calls me and tell me she just came from vacation and they were unable to fix or fine the problem. So I went a week without my car had to be at work so I couldn't go to work due to their negligence of my vehicle. I'm pissed to the max cuz when I get here to get my vehicle everybody brushes me off like it's nothing to them. Not only I miss work for a week without pay and was stuck in the house for a whole week due to their negligence. More

Didn’t recommend that place at all , they don’t care about their costumers. They don’t call to give you any updates about your vehicle! Bad costumer service and they lie about any information they put d about their costumers. They don’t call to give you any updates about your vehicle! Bad costumer service and they lie about any information they put down in the paper . More

If I can give 0 stars I would. Amy needs to be fired for being unprofessional and telling lies. Amy called me with an offer to buy my car and I agreed to sel my 2019 Buick Enclave. And it’s been over a mont being unprofessional and telling lies. Amy called me with an offer to buy my car and I agreed to sel my 2019 Buick Enclave. And it’s been over a month and my car has not been paid off and I already have late fees for a car I sold over a month ago . I keep calling and I keep getting different stories first they sent out a check and they voided that check and sent another and oh they haven’t sent it or they just sent it. This is the worst place to buy or trade your car they are very unprofessional and they tell Lies and find every way to cheat and humiliate you. Terrible place More

Sterling McCall GMCFirst let me preface to say, I am Sterling McCall GMC First let me preface to say, I am that guy who typical won’t raise cane, if the service isn’t first rate. I am quite adama Sterling McCall GMC First let me preface to say, I am that guy who typical won’t raise cane, if the service isn’t first rate. I am quite adamant in regards to tipping at the least, 20% minimum even if services in a restaurant isn’t good. I understand people have to make a living and I respect that. Now Sterling McCall GMC, southwest freeway Houston. I receiving an email from Sterling McCall, about my 30,000 miles schedule maintenance service, I initiated the service appointment using the application link provided from the GMC dealers website. The system ask a few questions, but pretty much identifies my vehicle because of two previous scheduled services done with Sterling McCall GMC. During scheduling of the service through the site, the services involved in the scheduled maintenance are listed as to what services will be performed in detail. The schedule service cost was $689.00, which by looking at the list seemed fine. One of the services that stuck out to me was the replacement of my fuel filter, clearly stated on the list. Appointment was set and confirm through the site, for the next morning 9/8/21. Arrived 9/9/21 at 7:30am, and after checking in with the service advisor, I grabbed a cup of coffee. Started watching the news when another gentleman approached me. He has my work order in his hand, and begins to tell me what according to him, the previous advisor, neglected to tell me. The repair to the fuel filter was an additional $199.00, which now increases the total bill to $930.00 including tax. To prove it, he produces a pamphlet the shows the list of services for 30,000 miles service. The fuel filter is not listed but on a price list under additional services, is the fuel filter replacement cost of $199.00. Initially I thought, maybe I read it wrong on the electronic platform and I said, ok. After he walk away I thought maybe I should revisit the “Sterling McCall GMC maintenance scheduling site”, to verify if I read it wrong and voila!, there it is, clear as day. So I screen shot the pages detailing the electronic scheduling, (which is how my truck and I are identified at checkin.) I go to the second advisor to relay this great information. He looks at me and flat out says, what you are looking at, is wrong. He didn’t even attempt to review what I was presenting to him. A little taken back, I said, so this system of maintenance scheduling, list of services, and prices for services on your electronic platform is wrong. He said “yep” that is wrong, this is the cost for fuel filter replacement, $199.00. I ask to speak to the service advisor manager and he says “I am the service advisor manager.” I then ask where is the owner and he says there is no owner, and it is my final decision. I say this looks like a bait and switch. I was brought to your establishment through email contact. The prices quoted through your system is now invalid with no indication, other than a pamphlet you are handing me. No information on your platform to alert or prepare your customer of the change. “Mr Service Manager”, (to protect his identity), says if you don’t like it and you feel I am dishonest, I don’t want to do business with you, and I don’t want your truck here. Shocked, “I said, I came here get my maintenance at a certified GMC Dealership. I need my 30,000 services performed. Again he says, I will turn your car around and give you your keys, and you can take your truck somewhere else. This is what is being charged take it, or leave it. There is no exaggeration of the interaction that unfolded! I needed my truck serviced, and with that comment, I left it at that. With the evidence of this interaction, both electronic and printed to be explored by others within the GMC system. Sure $199.00 isn’t that big of a deal, but how this unfolded, is evidently how this culture is perpetuated there and should be addressed. I walked out, remove myself from what could have been a heated exchange. Went and sat down in the waiting room, and waited for my trucks scheduled maintenance service to be completed. I still can’t wrap my head around what occurred. Thank goodness I have resolved never to find myself near that place ever again, well maybe for some coffee, should I be accidentally stranded. More

Worst dealership to deal with. Almost purchased a truck but they wanted to give me less than half of my trade in value. Walked out... will never do business with them. but they wanted to give me less than half of my trade in value. Walked out... will never do business with them. More