Sterling McCall Buick GMC

Called and requested quotes for a part and service. Had the part ordered and scheduled service. Once arrived, informed we had to have a diagnostic done first (had one elsewhere). There was an extra cha Had the part ordered and scheduled service. Once arrived, informed we had to have a diagnostic done first (had one elsewhere). There was an extra charge for that, and it was determined another part was needed as well, that was on back order. Waited 2.5 weeks for the part and to get our car back. We were billed more than what we were quoted for the initial services. We paid more than double than planned. On top of it all, despite setting everything up in my name, they kept texting the previous owner of the car. Even the request to leave a review here was addressed to him. I was told numerous times they would update the account, but it didn't happen. More

The sales man Eugene was very friendly and up front regarding step by step on helping to getting me into a vehicle regarding step by step on helping to getting me into a vehicle More

Excellent service from all departments. Basil Khan is on point with his handling of issues. Basil Khan is on point with his handling of issues. More

I appreciate Aaron F. He is always very attentive to the customers concerns. Fast service He is always very attentive to the customers concerns. Fast service More

The dealership was nice and clean. Everyone is knowledgeable and efficient. All my issues were fixed the first time. Everyone is knowledgeable and efficient. All my issues were fixed the first time. More

I enjoyed the experience With Trevor. He is young and new But did an Exceptional job at selling me a Truck.I also enjoyed interacting with the Used Car Sales Manager Ben.VERY knowledgeabl He is young and new But did an Exceptional job at selling me a Truck.I also enjoyed interacting with the Used Car Sales Manager Ben.VERY knowledgeable about his Inventory. More

Admir made the buying process quick and easy. He was kind, professional, and great to work with. He was kind, professional, and great to work with. More

Awesome the service the people time it took to get tbe work done check out time was not bad work done check out time was not bad More

I always enjoy when I go in for any repairs and my advisor is, Aaron Fofana. He is so attentive to all my needs for my car and recommendations. He’s a people person with a great a great attitude. I wi advisor is, Aaron Fofana. He is so attentive to all my needs for my car and recommendations. He’s a people person with a great a great attitude. I will be returning for future needs of my Encore. More

Neither the appointment setter nor the adviser told me how much the service I needed would cost. They charge literally twice what another local Buick dealer quoted for the same service. Plus my car wasn’t how much the service I needed would cost. They charge literally twice what another local Buick dealer quoted for the same service. Plus my car wasn’t pulled in until an hour and a half after my appointment. All totaled, what should have been an hour max took THREE hours. Stay away! More